Technical Support Product Specialist Lead
Current• Responds to and initiate customer service calls and emails regarding product issues, service questions, and generalproduct questions• Maintain and keep customer service database updated with information from calls, emails, and RMA's• ensure that all received products (RMAs) are dealt with in a timely manner to ensure customer satisfaction• resolve customer issues by utilizing a comprehensive troubleshooting methodology• learn in detail the Q/A process for better product understanding and to act as support and backup for Q/A specialist; ensure that customer relationships are maintained by handling questions and concerns with speed and professionalism