Krystal Vanburen, M.S. Email & Phone Number

Schenectady, Ny, Us

• Senior-level leadership position, head of Human Resources for three start-up companies under Schworm Enterprises Inc. - VestorPRO Inc., Signature Home Buyers, and DPCC Holdings, managing and communicating across organizational levels daily• Develop, build, implement, and manage internal initiatives in hiring, onboarding, compensation and benefits, learning and development, performance evaluation, and leave structure to attract and retain team members whose personal mission and values align with company• Partner with CEO and Directors of Operation in growing and maintaining strong company culture with clearly communicated mission, vision, values, and goals; change processes and procedures when necessary to ensure alignment and accountability across all companies• Quickly and effectively translate ideas into actionable plans by utilizing Asana and SMART goal building in weekly leadership meetings and 1-on-1s• Implement and continuously update employee benefits program, including but not limited to building medical, dental, and vision insurance plans, 401(k) plans, and non-monetary benefits (e.g. PTO, paid holiday, education programs, etc.)• Collaborate with Accounting department to implement internal payroll processes, including migrating all companies to new payroll provider and processing payroll and commissions on bi-weekly basis

Schenectady, Us

• Senior-level leadership position, head of Human Resources for three start-up companies under Schworm Enterprises Inc. - VestorPRO Inc., Signature Home Buyers, and DPCC Holdings, managing and communicating across organizational levels daily• Develop, build, implement, and manage internal initiatives in hiring, onboarding, compensation and benefits, learning and development, performance evaluation, and leave structure to attract and retain team members whose personal mission and values align with company• Partner with CEO and Directors of Operation in growing and maintaining strong company culture with clearly communicated mission, vision, values, and goals; change processes and procedures when necessary to ensure alignment and accountability across all companies• Quickly and effectively translate ideas into actionable plans by utilizing Asana and SMART goal building in weekly leadership meetings and 1-on-1s• Implement and continuously update employee benefits program, including but not limited to building medical, dental, and vision insurance plans, 401(k) plans, and non-monetary benefits (e.g. PTO, paid holiday, education programs, etc.)• Collaborate with Accounting department to implement internal payroll processes, including migrating all companies to new payroll provider and processing payroll and commissions on bi-weekly basis

Mclean, Va, Us

Hilton Orlando (1,400 guest rooms, up to 800 seasonal, part-time, and full time team members)• Maintained high level of accuracy in scanning, indexing, and filing all new hire and current team member personnel and confidential files and moving all from physical to digital filing system• Partnered with internal and external leadership to provide strategic direction in departmental, hotel, and company goals, ensuring they were met promptly and efficiently• Effectively solved team member issues and concerns through active listening techniques and keen attention to detail

Mclean, Va, Us

DoubleTree Suites by Hilton Orlando - Disney Springs Area (229 guest rooms, 100 seasonal, part-time, and full-time team members)• Initiate brand new recognition program (inspired by Master’s research) to supplement Hilton-wide formal recognition programs• Train and evaluate new exempt and non-exempt team members on necessary technical skills• Create and utilize training standard operating procedures, including necessary materials and presentations, for new operation protocols• Lead monthly orientation class to onboard all new team members• Facilitate monthly training seminar “Make It Right” regarding service gaps and service recovery strategies; adjust training style based on target audience• CARE Committee President – “Create a Rewarding Experience” – incorporate Hilton’s values/mission throughout team members’ work experience

Mclean, Va, Us

Embassy Suites by Hilton Orlando International Drive (242 guest rooms, 100 season, part-time, and full-time team members and contractors)• Trained 5 new guest service agents and 4 supervisors on technical job duties• Improved Hilton’s recognition tool – the Make a Difference Medallion - by working with Human Resources to add Medallion Monday• Created team member incentive (utilizing teamwork) to improve and exceed department’s goals; improved guest communication key performance index from #20 in region to #2 in region

• Oversaw daily activities of shop, including but not limited to production, packaging, and sales• Communicated with business partners regarding inventory levels and necessary production• Updated and maintained website (Shopify), including inventory levels of products to ensure nothing is oversold and all shipments are sent timely, efficiently, and damage-free• Assisted in coordinating and running multiple expos, including set-up, sales during expo, and tear-down

Naples, Florida, Us

Hampton Inn & Suites Orlando Downtown South/Medical Center• Integral part of opening team in brand-new hotel in downtown Orlando• Liaison between Front Office and Housekeeping departments, ensuring both departments were working together smoothly and efficiently to ensure complete guest satisfaction with every interaction• Coordinated and tracked employee knowledge of Hilton and Hampton brand compliance through enforcement of weekly brand standard readings

Orlando, Fl, Us

Graduate Teaching Assistant to Professor Deborah Weissberg, Dr. Fevzi Okumus, Dr. Ady Milman• Assisted in grading assignments, including but not limited to quizzes, tests, and term papers• Cataloged, organized, and copied files and papers to be distributed during class• Assisted in running class during professor’s absence• Communicated personally with students through online platforms, over the phone, and in-person during and after class as well as in office hours• Accompanied students on-site tours to different hospitality and tourism facilities, ensuring professionalism and courtesy at all times• Planned, developed, wrote, and edited textbook for introduction to hospitality course, geared to first-year undergraduate students

Washington, District Of Columbia, Us

Blue Shirt team member for 2015 and 2016 AIPAC Policy Conference.Over 16,000 in attendance, worked with Red Shirt Zone Managers on crowd control to ensure attendee safety and happiness. Assisted attendees with way finding and any questions.

Atlanta, Ga, Us

Hampton Inn & Suites Orlando East/UCF• Generated weekly satisfaction and loyalty tracking reports for entire hotel, implementing goals• Prepared and handle reports, ensuring OnQ Property Management System can be rolled over to new business day• Completed guest reservations quickly and efficiently over the phone and in-person to ensure that all aspects of reservation are correct and that the guest is left completely satisfied• Performed service recovery for guests who encounter issues during their stay, making sure they leave the hotel 100% satisfied

Phoenix, Arizona, Us

• Promoted to position within one year of employment• Managed group of 10 team members, including front desk employees and shuttle drivers• Developed and utilized VIP program, an incentive used to gain customer loyalty• Coordinated and maintained front desk schedule and shift checklists• Created Front Desk Training Manual• Increased membership in Best Western Rewards program by 30%

New York, New York, Us

• Responsible for sales and marketing for the Fulton Center for Rehabilitation and Healthcare, part of the Centers for Specialty Care Group• Developed relationships with case managers and social workers at local hospitals to gain referrals for new admissions to the facility• Coordinated with the Activities group to make events at the facility that available to the local community

Schenectady, New York, Us

Exceeding expectations every time.• Provided excellent customer service and travel services to both AAA members and non-members• Assisted members with planning trips and vacations by providing maps and tour books, booking hotel rooms, rental cars, and airline flights• Sold and renewed AAA memberships, utilizing techniques learned through the business• Provided discounts to members for location and national attractions• Behind the scenes work including but not limited to: handling cash deposits, viewing and creating financial reports, and coming up with new ideas to grow the company• Strove to go above and beyond to learn all aspects of business; graduate of the Disney College of Knowledge, certified Destination Specialist from the Travel Institute, New York State Notary Public, and also trained in selling brands such as Legoland, Marriott International, and Hertz Rental Cars

Syracuse, New York, Us

Research Assistant for Dr. Pamela Allison• Published research paper on digital destination marketing• Presented findings on digital destination marketing for Adirondack Preserve (upstate New York) at 2010 International Society for Travel and Tourism Education conference• Created, catalogued, and standardized Hospitality Management library for college• Contributed in developing requests for research grants and writing research proposals• Surveyed sample populations for hospitality and tourism research

Us

• Assisted individuals with developmental disabilities• Prepared individuals in the morning for day programs• Helped individuals with showers, eating meals, transferring to and from different places destinations• Prepared meals as an in-house chefBrought individuals on day or weekend excursions, such as trips to the mall, local theme parks, or weekend trips to Boston or Burlington

Us

• Communication liaison between the sisterhood of Tau Beta Sigma and the places in which we provided service to• Responsible for organizing the Syracuse University Marching Band band camp in the Fall of 2009• Helped with Syracuse city school band shows and local organizations, such as Henniger High School’s pep band shows and the Liverpool marching band home show.Developed relationship with programs like Adopt-A-Street, Westcott Community Center, and the Girl Scouts

Master’S Degree, Hospitality And Tourism Management

B.S., Hospitality Management

Advanced Regents Diploma With Honors