Kc Cheong Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managing full cycle of product implementation from kick off to go live, ensuringproject timelines and deliverables are met.• Collaborating closely with clients to define project success criteria and drivesignificant results and benefits of using platform services.• Building and maintaining strong relationships with clients to ensure highcustomer satisfaction and the best possible experience.• Conducting gap analyses with clients to identify areas for improvement in theiroperations, and proposing optimum solutions to address these gaps.• Creating and standardizing system training guidelines to ensure consistent andeffective onboarding of new users.• Providing live chat support to clients on a weekly schedule basis to ensureprompt resolution of any issues or concerns.• Creating and monitoring bug or feature request tickets in HubSpot platform,working with the development team to ensure timely resolution and deploymentof fixes and enhancements.• Identifying opportunities for upselling and cross-selling services and solutions toexisting and potential clients• Monitor user adoption and proficiency of the system and provide additionaltraining or support as needed.• Collaborate with product development team to identify and track system bugs orfeature requests reported by clients

Malaysia

- Monitor, access, fix and upgrade system and application issues.- Providing technical solutions to the organization- IT project implementation followed by HQ instruction.- Managing deliverables and project timeline- Maintain IT infrastructure such as networking, firewall, assets.- Providing SAP system support in SD, MM, and FI Modules.- Present monthly analysis, yearly business plan to the organization.- Control IT budget and expenses

Malaysia

- Define business goals, scope of work, and scope of change initiatives, outline, and provide solutions to a level that enables effective delivery of agreed scope of work or changes- Carry project phase by conducting business blueprints, gap analysis, system configuration, data migration, system testing, system trail run, user training, and project go live.- Perform data migration and software installation- Managing project deliverables and lead project team to complete task.

Malaysia

- Lead the project plan, implementation, and maintenance of software applications based on requirements.- Hands-on experience on payroll service and statutory calculation for multi-country like Malaysia, Philippines, and Indonesia- Understanding and experience in Software Development Life Cycle (SDLC)- Draw out a project plan, timeline and provide high-level solutions for the requirements.- Provide technical support and user training during implementation stages.- Drive the closure of project and report status update to unit manager.

Malaysia

- Software Design and system development while remaining focus on client needs.- Research, design and implement scalable applications for information identification, extraction, analysis, retrieval, and indexing.- Collaborate closely with team members to plan, design, and develop a robust solutions to earn the highest customer satisfaction rating for all software solutions delivered.- Wrote maintainable and extensible code in a team environment.

Malaysia

- Configure and maintain the web application.- Internal testing and generating a report for sign-off.- Monitors on system workflow.- Execute project tasks based on given priority levels.