• A seasoned and competent professional with 15+ years of incredible experience in Default Mortgage Servicing and Insurance areas of BFSI sector• Have demonstrated impeccable services in multiple roles during career span from Business Analyst through managing Service Delivery for clients, conducting Due Diligence for new customers and offering Mortgage Service Consultancy• Experienced Scrum Master and Delivery Excellence Partner with external certification of PSM I and PSM II, along with internal certification of Agile Champion• Wide Experience in handling diverse business processes in Default Servicing and Asset Performance segments of the Mortgage Life cycle. Key expertise is in building great Client Relationship and Delivery Management• Conducted seamless transitions of business processes and set up business units at multiple locations and cities. Building strong partnership with the customers to ensure operational cohesion and effective foundation for future growth. Pro-actively anticipating customer’s needs and build plans for seamless delivery.• A certified Internal Auditor and a High Potential employee at Tata Consultancy Services. Honored with Eminence Award for contribution, dedication and commitment to the organization and being an aspiring role model to colleagues.• Have handled wide range of people management functions from recruiting through on-boarding, goal setting, performance appraisal, training, competency building, resource utilization and capacity planning• Specialties: Scrum Framework, Agile Methodologies, Service Delivery, Client Management, Process Management, People Management, Transition Management, Operational Risk Management, Business Continuity Planning, Business Transformation, Continuous Improvement and Lean Six Sigma Implementation, Training and Knowledge Management