Graduate Administrative Intern - Rehabilitation Services
• Spearheaded a readmission chart review of over 55,000+ inpatient cases evaluating 30-day readmission rates, minutes of therapy given, and the impact of direct patient care•Interviewed and selected patients to be involved in the collection and analysis of 50+ inpatient surveys to identify areas for improvement in therapist-patient care and find solutions to inpatient throughput• Lead an initiative to facilitate and increase communication through a Virtual Chatbox, improving communication by establishing upline communication and loop closure, establishing a platform to empower staff to voice concerns and suggestions• Contributed to an enterprise-wide digitalized mobility initiative by conducting in-depth analysis of internal policies and clinical research to inform stakeholder decision-making• Optimized service line Epic scoring criteria and logic by evaluation and organization of 300+ cases, enhancing organizational efficiency