•Provide Infrastructure and Applications support to all MIDSTAR entities (Midstar FZE, Midstar Management, Midstar Shipping, Midstar Singapore and Midstar Egypt). Performing end-to-end incident management.•Coordinating directly with Midstar Admin for acquisition, repair, recycle and invoices of systems.•Manage firewall, O365 and Azure AD admin portals for all Midstar entities. Including employee onboarding and offboarding processes.•Promote and delivers Digital trainings on O365 applications and Microsoft new features.•Implemented and supporting Docusign application in all Midstar entities. •Responsible for all office IT devices support and maintenance.•Maintain all IT related documentation such as proposals, manuals, reports and asset inventory.•Manage ATP policies including exchange, O365 and endpoints.• Directly reporting to IT Section Head and directly involved in technology projects such as Exchange Migrations, HW upgrades,SAP, Success factor, DocuSign, IMOS etc.

•Provide sole Infrastructure and Applications solutions to IPS-Ingredis office staff and to Secondary offices through email, call or remote connections.•Administrator of Freshdesk ticketing system. Performing end-to-end incident management.•Handle Asset Management and system optimizations. Directly coordinating with vendors for acquisition, repair, recycle and invoices.•Manage Active Directory, O365 and Azure AD admin portal.•Perform onboarding and offboarding tasks for new employees. From account creation until asset handover. Delivered trainings on O365 applications (Sharepoint and Yammer).•Implemented IT Service Management (ITSM) based on ITIL best practices.•Responsible for BIOSTAR attendance System (users and devices).•Local servers, data backup of servers including CTRM (Dynamics AX), VPN, and firewall management.•Maintain all IT related documentations and inventory.•In charge of maintenance and update of AVAYA telephone system.•Account Responsible for Etisalat Fixed and Mobile services. Handle invoices, request and issues.•Work with third party vendors for hosting of domains servers, CTRM, and support for servers in DC.•Reduced IT operation cost by regularly negotiating vendors contracts

• Provide IT solutions to IPS users through email, call or remote connections as part of Infrastructure Team.• Complete management of freshdesk ticketing system.• Handle all IT Hardware and Software acquisition, repair and recycle.• Manage Active Directory and Exchange Console 2016.• Perform onboarding and offboarding tasks for new employees.• Responsible for BIOSTAR attendance System (users and devices).• Local servers, VPN, and firewall management.• Maintain all IT related documentations and inventory. • In charge of maintenance and update of AVAYA telephone system.• Coordinate with Telecom Provider Etisalat for Fixed and Mobile services request and issues.• Work with third party vendors for hosting of domains servers, and support for servers in DC.

• Being first point of contact of users for all IT related issues. Providing sole support through calls, onsite and remotely. Reporting directly to the IT Manager.• Handle new IT equipment installation and configuration. • Perform all IT Hardware and Software maintenance and repairs for under warranty and non-warranty devices.• Manage Active Directory and Exchange Console for Dubai Office. Create new user account/mail/computer account and provide user profile/computer AD support.• Keeping up to date all IT related documentations and inventory (filing and encoding).• Responsible for all IT equipment purchases and invoicing in Dubai Office. From contacting the supplier to acquiring the items.• Account responsible for DU Mobile and Fixed Services.• In charge of Biometrics system. New user enrollment, fingerprint(s) registration and profile deletion.• Logging faults and managing response time (SLA’s) using Wecare Ticketing System.• Oversee general office operations of NEORIS ME DMCC.• Perform Administration tasks supporting HR and MD of EMEA Region.

• Manning the IT help desk and providing instant solutions to UAE DELL clients • Manage tickets in UniCenter/Microsoft CRM for AUH/DXB Office.• Logging calls and coordinating issues with DELL tech support for NBD warranty parts/system.• Keeping up to date the CEDPS application of DELL NBD warranty parts for AUH/DXB Office.• Distributing jobs to Engineers for maintenance calls and new installation projects.• Maintain work orders and helpdesk documentations.

• Provide first line level support of more than 500-user network for hardware and software issues of Shell Philippines. Assisting through call, onsite and remote access.• Log calls and coordinates to next level support if required.• Manage Consumer Services Mailbox (requests and escalations)• Handle IT documentations filing and encoding.• Keeping up to date ELIS and Housekeeping Reports• CAR Focal Point for the Philippines. In charge of machine replacement (Laptop and Desktop).• Responsible for IT Hardware maintenance and installations

• Provide FLM (First Line Maintenance) support to PLDT DSL users (Home & Small Business accounts).• Deliver Technical support and troubleshooting of DSL connection.• Logs calls/tickets details for PLDT DSL customers.• Escalate issue/tickets to Technicians /Secondary Support.• Assist DSL customer with any inquiries regarding to their account.