Kristiannel Caringal Email & Phone Number

Dubai, United Arab Emirates

• Provide Infrastructure and Applications support to all MIDSTAR entities (Midstar FZE, Midstar Management, Midstar Shipping, Midstar Singapore and Midstar Egypt). Performing end-to-end incident management.
• Coordinating directly with Midstar Admin for acquisition, repair, recycle and invoices of systems.
• Manage firewall, O365 and Azure AD admin portals for all Midstar entities. Including employee onboarding and offboarding processes.
• Promote and delivers Digital trainings on O365 applications and Microsoft new features.
• Implemented and supporting Docusign application in all Midstar entities.
• Responsible for all office IT devices support and maintenance.

Dubai

• Provide sole Infrastructure and Applications solutions to IPS-Ingredis office staff and to Secondary offices through email, call or remote connections.
• Administrator of Freshdesk ticketing system. Performing end-to-end incident management.
• Handle Asset Management and system optimizations. Directly coordinating with vendors for acquisition, repair, recycle and invoices.
• Manage Active Directory, O365 and Azure AD admin portal.
• Perform onboarding and offboarding tasks for new employees. From account creation until asset handover. Delivered trainings on O365 applications (Sharepoint and Yammer).
• Implemented IT Service Management (ITSM) based on ITIL best practices.

Dubai, United Arab Emirates

• Provide IT solutions to IPS users through email, call or remote connections as part of Infrastructure Team.
• Complete management of freshdesk ticketing system.
• Handle all IT Hardware and Software acquisition, repair and recycle.
• Manage Active Directory and Exchange Console 2016.
• Perform onboarding and offboarding tasks for new employees.
• Responsible for BIOSTAR attendance System (users and devices).

Dubai, United Arab Emirates

• Being first point of contact of users for all IT related issues. Providing sole support through calls, onsite and remotely. Reporting directly to the IT Manager.
• Handle new IT equipment installation and configuration.
• Perform all IT Hardware and Software maintenance and repairs for under warranty and non-warranty devices.
• Manage Active Directory and Exchange Console for Dubai Office. Create new user account/mail/computer account and provide user profile/computer AD support.
• Keeping up to date all IT related documentations and inventory (filing and encoding).
• Responsible for all IT equipment purchases and invoicing in Dubai Office. From contacting the supplier to acquiring the items.

Abu Dhabi, United Arab Emirates

• Manning the IT help desk and providing instant solutions to UAE DELL clients
• Manage tickets in UniCenter/Microsoft CRM for AUH/DXB Office.
• Logging calls and coordinating issues with DELL tech support for NBD warranty parts/system.
• Keeping up to date the CEDPS application of DELL NBD warranty parts for AUH/DXB Office.
• Distributing jobs to Engineers for maintenance calls and new installation projects.
• Maintain work orders and helpdesk documentations.

Makati Philippines

• Provide first line level support of more than 500-user network for hardware and software issues of Shell Philippines. Assisting through call, onsite and remote access.
• Log calls and coordinates to next level support if required.
• Manage Consumer Services Mailbox (requests and escalations)
• Handle IT documentations filing and encoding.
• Keeping up to date ELIS and Housekeeping Reports
• CAR Focal Point for the Philippines. In charge of machine replacement (Laptop and Desktop).

Makati, Philippines

• Provide FLM (First Line Maintenance) support to PLDT DSL users (Home & Small Business accounts).
• Deliver Technical support and troubleshooting of DSL connection.
• Logs calls/tickets details for PLDT DSL customers.
• Escalate issue/tickets to Technicians /Secondary Support.
• Assist DSL customer with any inquiries regarding to their account.