Store #2276: Pack & Ship, Mailbox Services, Small Business Services, Freight Services, Direct Mail Marketing, Notary, Shredding, Student Storage, Drop Shipping, Fulfillment Center

- Administered and audited payment plan accounts. Managed E-Commerce platforms used for necessary adjustments, credits or additions to debit, credit card, and ACH transactions. Analyzed and interpreted reports from TouchNet by exploiting the benefits of Excel’s Vlookup and Pivot table functions. Administered uncashed Title IV refunds in compliance with FERPA regulations. - Responded to student financial service inquiries via the SFS email inbox and call center referrals. Analyzed students and authorized users’ accounts by creating dashboards, Drafted processes and procedures guiding faculty, parents, and students on navigating financial applications. Reconciled earned receipts to be credited to PeopleSoft compared with cash, checks, and credit cards received. Provided end user training on PeopleSoft and TouchNet applications as needed.

Studied accounts, reports, and procedural instructions as necessary, legislative and program background pertaining to automotive dealership service legality and liability. Managed executive level client relationships and provided team oversight during the delivery of service engagements. Collaborated with other divisions of the organization, including Customer Enablement Managers to address and resolve customer issues.

Drafted letters, memoranda, and internal reports and responded to questions on a variety of technical subjects. Maintained liaison and effective working relations with external departments to efficiently service none Lexus make used cars. Followed a comprehensive menu selling process to maximize the finance and service department's overall profitability and product penetration.

Served as Contract Specialist, responsible for the full range of pre award and post award activities involved in the acquisition of equipment, supplies, services, and emergency repairs. Performed cost analysis and pricing detail proposal services to sales department. Contributed to the creation of custom insights and analysis using both internal and external data. Appropriately staffed the department, which included hiring, training, motivating, and monitoring the performance of all parts department staff. Worked with the service department, collision repair to ensure inventory was available when needed. Reviewed sales figures, costs, and stock monthly to ensure budget benchmarks are met. Maintained the standard general ledger reporting system. Analyzed reconciliation data, which recorded transactions within the system for the purpose of correcting errors. Recommended action on unfavorable trends, and prepared financial schedules for briefings. Reviewed Accounts Receivable reports due from internal and external agencies monthly. Budget annual departmental spending,

Scheduled and coordinated staff meetings, prepared budget for 12 active clubs, managed payroll using QuickBooks payroll management to ensure that employees were paid on a timely and accurate basis, interviewed club leaders with a focus on planned events for the upcoming fiscal year and determined budget allocation accordingly.