Kevin Castro Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

Phoenix, Arizona, United States

• Provide support for hardware, software, database, and network-related issues on servers hosting Transact Campus proprietary software.• Perform daily troubleshooting on devices such as POS systems, vending readers, contactless card readers and door controllers.• Maintain communication with customers through Dynamics 365 ticketing system, 8x8 phone system and Team Viewer remote access software while meeting SLA standards.

Coral Gables, Florida, United States

• Responsible for providing technical assistance and support for incoming inquiries by utilizing ticketing systems and remote assistance.• Manage access control for students and employees.• Use multitasking abilities and quality customer service skills to provide first and second tier solutions to assist customers through problem-solving process.• Collect information about problems and lead user through diagnostic procedures to determine sources of error. Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.• Responsible for maintaining documentation of hardware inventory.

• Provide analysis, relay results and offer support toward senior network personnel to assure proper escalation during periods of substandard system performance or outages.• Responsible for developing and maintaining documentation of hardware inventory.• Upgrade firmware of network systems/hardware. Such as Cisco, Juniper and Extreme.• Troubleshoot network issues to ensure optimal performance and to avoid future complications.• Utilize Fluke equipment for the analysis and correction of technical problems in data, voice communication lines and other equipment.• Responsible for deploying fiber optic cabling ensuring end to end connections while using proper cable management techniques.

Miami/Fort Lauderdale Area

• Follow Florida Department of Transportation standards for designing traffic patterns using FlexiPrint software.• Meet with clients to discuss the scope of the project.• Ensure operation of HP Latex 365 by completing preventive maintenance requirements, following manufacturer's instructions, troubleshooting malfunctions and calling for repairs.• Maintain, evaluate and inventory new equipment.

• Provide timely and positive resolution to customer requests.• Adhere to inventory control procedures and security policies.• Implement the agreed annual action plan for the area of responsibility.

Greeting patrons, providing product knowledge, directing customers to fitting rooms, and completing transactions on the cash register.