Kristaps Caune Email & Phone Number

Riga, Latvia

- Analyze functional and non-functional requirements to develop a solution addressing them.- Develop documentation of solution architecture and design.- Guide implementation teams regarding the solution architecture and design.- Provide technical leadership in the project and present solution architecture to architecture decision bodies.- Lead or participate in Proof-of-concept activities to select new components of technical stack or new ways of using existing components.- Deliver according to quality standards expressed in internal regulations and in line with project timelines.- Become a technical subject matter expect of a specific subset of IT architecture landscape (e.g. Integrations, specific business application platform).- Continuously improve maturity of architecture discipline.- Handover of implemented solutions.- Deriving Information Security policy conformity and update solution design accordingly.- Communication with Danish team members, managers, and customers.- Presentation of results to Danish management.

Rīga, Latvija

- Providing IT support to MSP customers’ IT staff with over 800 endpoints.- Setup and administration of Azure tenants.- Managing customers’ on-prem hosted systems on IaaS, PaaS, and SaaS levels, both physical and virtual.- Assisting and consulting in network administration.- Managing cloud-based endpoint security solutions and devising policies.- Capacity planning.- Asset database management, asset management system administration.- IT environment auditing and evaluation with the goal of providing recommendations for improvement.- Software update lifecycle management using centralized management tools.- User and desktop complicated problem-solving investigation and resolution.- Shared service and system ownership of shared monitoring (Zabbix event management) service.- Consultation and education of customers’ IT staff as well as internal staff.- Assignment defining and distribution to junior consultants.- Communication with our own and customers’ 3rd party suppliers.- Creation of standardized technical documentation of manufacturing production lines.- Technical lead role in customer projects.- Market research and testing of new and potential solutions.- System obsolescence planning.

Rīga, Latvija

- Technical lead role in projects.- Executing projects focused on workload migration or major transformation, including total upgrade both customer and internal.- Technical audit of customers’ systems and reporting the findings.- Creation of automation workflows and scripts.- Activity planning and ownership.- Executing internal and customer change requests.

Rīga, Latvija

- Reported case screening, categorization, investigation, and resolution.- Remote support of Danish customer users, desktops and servers and their issue resolution on OS level at sites across the globe.- IBM Tivoli Monitoring environment triggered alert resolution.- Functional and hierarchical escalation of issues.- Creation and updating of procedures and knowledge base articles.- Providing Servicedesk agent Level 1 and Level 2 support.