Kelli Baxter Email & Phone Number

In this capacity, I provide strategic oversight and executive leadership for non-profit associations, concentrating on comprehensive management and interim C-Suite roles for clients. My responsibilities include directing daily operations for multiple associations, managing human resources, driving revenue generation, fostering membership development, and orchestrating events. I spearhead change management and leadership transitions by conducting staff and leadership surveys, assessments, and training programs. Collaborating with board leadership, I lead the strategic planning process, overseeing assessments, facilitate leadership development education, and lead in-person strategic planning sessions. Additionally, I serve in the interim Executive Director and COO roles as needed to ensure the effective management of annual conferences and regional events, both virtual and in-person. Clients have included the National Utility Contractors Association of Metro DC (NUCADC), Maryland Society of Tax Professionals (MSATP), National Corrections Industry Association (NCIA) and the Conference of Minority Transportation Officials (COMTO).Selected achievements:⬢ Reorganized and optimized business processes, managed staff and contract workers, crafted job descriptions, and updated SOPs for cross-functional operations. ⬢ Ensured efficient board development and fiscal management for 501c3 and 501c6 associations with budgets ranging from $500K to $4.5M. ⬢ Increased membership growth and retention through data-driven metrics and new membership campaigns, achieving a 5% rise in membership. ⬢ Enhanced business development strategies and established new alliances, elevating association visibility in line with strategic initiatives. ⬢ Reduced overhead costs by over $80K annually through the implementation of new business processes.#Leadership #ChangeManagement #StrategicPlanning #NonProfitManagement #MembershipGrowth #BusinessDevelopment

Alexandria, Virginia, Us

During my tenure, I spearheaded the association's mission and strategic goals for growth and expansion. I managed day-to-day operations, leading a dedicated team of 11 full-time employees and 5 independent contractors. I crafted and implemented an efficient workforce plan and performance management system. My role included directing financial management, establishing and overseeing the annual operating budget. I coordinated all administrative aspects of Board meetings, orientations, and leadership development. I also supervised the deployment of a new association management system. A crucial part of my responsibilities involved maintaining existing partnerships and exploring new collaborations to advance ATA's mission.Selected achievements:★ Provided strategic guidance to the Board of Directors, ensuring the successful planning and execution of programs and foundation activities. ★ Served as the Executive Director and liaison to the American Foundation for Translators and Interpreters (AFTI). ★ Strengthened vendor relations, assessed IT infrastructure, and optimized Human Resources and general operations. ★ Acted as a liaison to various committees, such as the Executive Committee, Finance & Audit Committee, Strategy Committee, and Ethics Committee.#Leadership #TeamManagement #StrategicPlanning #FinancialManagement #Partnerships #HumanResources

Wakefield, Massachusetts, Us

During my tenure, I delivered strategic leadership while supervising operations for member society with over 3,000 professionals. I excelled at managing day-to-day operations while driving actions of workforce. I successfully translated strategies into actionable plans to promote performance and organizational growth. In my senior executive leadership role, I adhered to society regulations, sustained financial targets, raised funds, and oversaw professional development ensuring all goals were achieved. Core highlights:⇨ Achieved record high attendance of 650+ for annual event concurrently conducting annual contract negotiations securing $20K in cost-savings concessions consistently.⇨ Conceptualized and established first C-Suite level program (client organization) catalyzing significant boost in pre-meeting attendance (10% increase).⇨ Implemented effective strategies yielding increase in member retention (1%).⇨ Oversaw ANSI accreditation and implementation of the Society’s first Standards Initiative Group and creating a new membership and an additional revenue stream.#Leadership #ChangeManagement #StrategicPlanning #NonProfitManagement #MembershipGrowth #BusinessDevelopment

Wakefield, Ma, Us

In this role, I delivered high-level leadership and strategic oversight for a full-service association management and consulting firm, taking on responsibilities as Deputy Executive Director and COO for key clients. I managed membership operations, conference organization, and board administration, leading teams of 4 to 10 professionals. I drove public relations, marketing, planning, and revenue enhancement for clients. I handled substantial association contracts, negotiating new terms and adjusting service scopes as needed. I also spearheaded workforce management for both contractors and full-time staff at clients' national headquarters, successfully meeting all objectives.Selected achievements:🌟 Enhanced association visibility by 2% through innovative business development and leveraging industry networks. 🌟 Provided expert guidance to over 100 clients on effective association management and governance strategies. 🌟 Partnered with executive leaders, including Boards of Directors, to align organizational goals and streamline operations.#Leadership #AssociationManagement #StrategicOversight #ClientGuidance #WorkforceManagement #BusinessGrowth

Arlington, Virginia, Us

In this role, I provided executive-level leadership and oversight for a full-service association management company, serving as Deputy Executive Director and COO for a key client. I controlled accountability for integral business aspects including day to day management, client relations, cross-functional workforce management, and strategical planning. I promoted business development and managed relationships concurrently liaising for internal and external entities. I was successful in driving performance, programs, and implementation while sustaining financial viability managing budgets of more than $2.5M and federal grants of more than $400K.Core achievements: • Generated 20%+ rise in attendance for annual conference (analyzed data/implemented strategies).• Increased visibility in sponsorship support through streamlining of corporate membership benefits.• Coordinated annual conferences yielding 40% increase in financial support and attendance (simultaneously improved member retention by 4%) boosting overall membership support/growth.• Oversaw financial management including budgets and federal grant funding in excess of $400K • Identified and captured new business securing annual revenue increase of over 50%.• Managed scholarship and internship programs with scholarship funds in excess of $500,000#Leadership #TeamManagement #StrategicPlanning #FinancialManagement #Partnerships #HumanResources #Consulting #AssociationManagement

During my tenure, I oversaw management or day to day operations, revenue, and growth for real estate settlement company serving Maryland and DC. I utilized leadership skills and expertise to manage operations and deliver vital services including real estate/business development, marketing, and client retention (residential/commercial sectors). I increased revenue and promoted business growth. I managed and directed short sale transactions, title insurance processing, and conducted closings. I controlled and managed escrow funds (over $3M monthly commercial/residential). I partnered with government agencies/non-profit organizations to produce monthly title insurance educational workshops.Selected highlights:⇨ I identified and captured new business securing annual revenue increase of over 50% (commercial/residential real estate).⇨ I created and led monthly community education programs in support of real estate community while keeping local real estate professionals and the community abreast of current regulations.⇨ I safeguarded 100+ homeowners from foreclosure by neutralizing process through short sale negotiations consultation services.

In this role, I provided management consulting services to small and medium sized clients. I successfully led various special events, conferences and a variety of professional meetings including training sessions, seminars, workshops, and board meetings. I provided leadership and overall project management, pre and post conference operations with a high level of IT skills that produced comprehensive and timely reports. I managed meetings, conventions, and conferences ranging in attendance from 15 to 1,600 with budgets of $250,000 to more than $1.5 million.#Leadership #EventPlanning #FinancialManagement #Partnerships #AssociationManagement #Consulting

I was founder and President of a minority-operated real estate title company serving Maryland, D.C. and Virginia. During my tenure, I provided executive level management, led in the day-to-day operations while providing strategic oversight of the business mission and vision. I led and managed a staff of (5) full-time employees and contractors in customer service, title processing, examination and post-closing. I conducted settlements within residential and commercial sectors in Maryland Washington, D.C., and Virginia totaling more than $400,000.00 in gross revenue per annum. I was responsible for fiscal management and oversight of over $1million in escrow funds. I managed all short sale transactions, including processing, resolution and preparation of real estate closing documents. I provided business development, hosting monthly Real Estate title educational workshops and seminars including First Time Home Buyer, Short Sale and Bankruptcy Education sessions within the Washington Metropolitan area with various government agencies and non-profit organizations. For more than 9 years, I served on the Boards of Women’s Council of Realtors and the National Association of Real Estate Brokers, Prince George’s County and was an active member of the Maryland Land Title Association serving real estate industry professionals throughout the Maryland, D.C. and Virginia areas.#Leadership #TeamManagement #StrategicPlanning #FinancialManagement #Partnerships #HumanResources #BusinessDevelopment

B.A., Law & Society

M.S., Management Information Systems