K.C. Boyce Email & Phone Number

Decatur, GA, US

Greater Atlanta Area

• I lead Escalent's group focusing on syndicated studies and advisory services for the energy and mobility sectors. By building new products and continually upgrading existing ones, my team and I have become the "go to".
• Navigating the e-mobility transition. I deeply understand the future EV buyer, why they buy, and what they want. This includes not only the vehicles themselves, but the broader energy ecosystem in which they are a part.
• Creating exemplary customer… Show more I lead Escalent's group focusing on syndicated studies and advisory services for the energy and mobility sectors. By building new products and continually upgrading existing ones.
• Creating exemplary customer experience. By broadening the CX focus to include brand perceptions and engagement with products and services, my team and I have helped utilities level up their customers' experiences.
• Understanding the market for new energy products and services. I know the market for DERs, V2x, and "smart home" well, and have helped Fortune 500 companies and startups alike build and launch successful products.I've.

Greater Atlanta Area

• Created product and back-end infrastructure to drive company growth while managing all aspects of the company other than business development.
• Developed customer segmentation framework to increase engagement by 17% over 4 months.
• Created framework for Research Council product leading to higher customer satisfaction and retention.
• Upgraded website user experience by taking a "customer-first" approach to data display.
• Drove conference attendance and sponsor revenue with a… Show more Created product and back-end infrastructure to drive company growth while managing all aspects of the company other than business development.
• Drove conference attendance and sponsor revenue with a focus on quality content and storytelling. Show less

Greater Atlanta Area

• Developed new business lines and managed core strategy development and execution.
• Created and managed customer sales pipeline processes, increasing membership by 16% in 2013.
• Provided thought leadership through presenting at utility industry conferences, blogs/op-eds, and social media.
• Managed consumer market research program, including segmentation, benefits and message testing.

Atlanta, GA

• Oversaw development of Startupoint's web platform and pilot programs.
• Drove a Lean Startup/Agile process to build Startupoint's web platform, additional features, test hypotheses, and validate performance
• Consulted with three pilot communities on target audience and segmentation.
• Developed and executed community engagement strategies for pilot communities

Atlanta, GA

• Advised the GreenDen Consultancy (GDC) on business development.
• Developed pipeline management process
• Identified potential leads
• Coached GDC staff on developing business with leads

• Oversaw day-to-day operations, including Marketing, Sales, Technical Support, Product Development, Finance, HR, and Legal.
• Led management restructuring from geographic to functional, yielding 35% cost savings and better effectiveness
• Created functioning financial governance structure for Board of Directors
• Reduced operational friction through upgraded processes and IT
• Determined KPIs and reporting format to allow for effective management and board control of… Show more Oversaw day-to-day operations, including Marketing, Sales, Technical Support, Product Development, Finance, HR, and.
• Determined KPIs and reporting format to allow for effective management and board control of finances

• Led “go-to-market department”, including marketing/communications and program/ service delivery via 7 Regional Offices.
• Led development and implementation of 5-year business plan
• Grew membership by 15% despite severe cuts to local government budgets
• Led website redesign, increasing visitors by 67.6% and page views by 47.9%
• Drove adoption of social media for customer engagement: increased organization's Twitter followers by 600%, and percentage of staff regularly tweeting… Show more Led “go-to-market department”, including.
• Drove adoption of social media for customer engagement: increased organization's Twitter followers by 600%, and percentage of staff regularly tweeting from 2% to 20%

• Oversaw service innovation and go-to-market for organization. Served as Interim CFO after sudden departure of senior management.
• Developed targeted consulting offering which produced $30k incremental revenue over 2 months
• Facilitated collaborative strategic planning process among staff, customers, Board, and funders, culminating in Board approval of a new strategic plan for the organization
• Reduced accounts receivable aging from an average of 173 days to 35 days
• … Show more Oversaw service innovation and go-to-market for organization. Served as Interim CFO after sudden departure of senior management.
• Deployed best-practice financial processes, including budgeting, forecasting, and cash flow management; trained management on these processes and held them accountable for their proper use Show less

• Managed multiple facets of project implementation, including financial forecasting, sustainability analysis, stakeholder engagement, and planning.
• Managed award-winning $30M storm water retention pond design, engineering, and construction project
• Led environmental sustainability group to define vision, principles, goals & tools for project implementation
• Managed $70M NE Corridor Partners real estate joint venture, including planning, entitlements, and environmental remediation

• Responsible for new business development, project delivery, and client management.
• Brought in over $140k in new business
• Developed franchisee training strategy and related business plan for IHG
• Created Social Return on Investment framework for Hands on Atlanta, enabling better fiscal management of new and existing programs
• Developed firm’s community engagement strategy focused on skill-based volunteerism

• Responsible for all aspects of business development, client project delivery, HR, operations, and finance.
• Created the BeltLine Partnership, a non-profit supporting the public-private Atlanta BeltLine
• Created pro formas and bond capacity analysis for Atlanta BeltLine project
• Negotiated real estate acquisition of the Bellwood Quarry for the City of Atlanta
• Facilitated international business transparency training for the US Department of Commerce

• Responsible for day-to-day operations of $9M retail store, including HR, inventory management, and merchandising.
• Increased sales 9% through coaching staff and aggressive inventory management
• Coordinated holiday hiring for three Atlanta-area stores, resulting in 35 new hires and 95% staff retention
• Pioneered the use of detailed store traffic data to optimize scheduling within store; this innovation was adopted companywide in 2004
• Piloted new management training program… Show more Responsible for day-to-day operations of $9M retail store, including HR, inventory management, and merchandising.
• Piloted new management training program within market, including mentoring of new managers Show less

Mba, Entrepreneurship

Activities and Societies: Net Impact

Ba, Political Science