Katherine Brewer Email & Phone Number

Bensalem Township, Pa, Us

Bensalem Township, Pa, Us

● Ensures ambassadors meet compliance standards prior to attending training.● Develop OJT framework and programs with park leadership.● Facilitate standardized orientation, as well as department and Leadership development training.● Provides guidance for training to department trainers and department leaders.● Assists with supervising the training and development team interns.● Update and maintain ambassador training files via Team Hire and Workday for all related training sessions.● Ensure a positive ambassador experience through ambassador training.

Orlando, Florida, United States

● Successfully prepared reports and spreadsheets for daily opperations while offering support to employees.● Assisted with general administrative tasks like planning office events, ordering office supplies, and creating positive morale in the office.● Excuted tasks effectivly and in a timly manner.● Provided support for 12 different branches in the company, which a strong focous on Florida.● Entering numerical data into databases in a timely and accurate manner.● communicated with vendors regarding office supplies and future inventory requests.● Verifying the accuracy of data, compiling spreadsheets by combining data from various systems.● Preparing and submitting weekly, monthly, and quarterly reports to several branches.

Orlando, Florida, United States

Lobby Experience Host at KPMG Lakehouse• Provided superior customer service for 800 rooms to ensure that they received a positive experience• Greet participants as they enter the facility and give a quick overview of the features and amenities offered• Assist with any room changes or reservations that have any issues• Follow up with participants to make sure everything is up to their standards • Monitor phone calls and assist with any questions participants may have

Caribbean Beach Resort

● Provided superior customer service for 1536 resort rooms to ensure that they received a positive experience ● Provided timely and accurate information about the services and amenities of the hotel and surrounding areas● Maintained a high degree of the organization while handling multiple requests and inquiries

Worked hand and hand with Disney ImagineeringWorked on testing upcoming rides such as Ratatouille

● Manage attractions, ensuring that rides operate correctly and on time● Tend to any guest complaints or incidents and resolve any relevant issues● Manage the daily reporting responsibilities for the park attractionso Perform safety auditso Report on any ride resets or downtimeo Share any data with the team lead during nightly team calls

● Train new cast members on the operation of several attractions, with a focus on following Disney procedures and providing world-class service to guests● Update numerous cast members on any changes to standard operating procedures for their attractions● Assess all new cast members’ progress and performance● Perform both routine and “blitz” audits to ensure safety and compliance

● Operate several attractions, including: The Haunted Mansion, Star Wars Launch Bay, Space Mountain, Tomorrowland Speedway, and more● Execute appropriate safety procedures in the event of any attraction malfunctions

● Operate several attractions, including: The Haunted Mansion, Star Wars Launch Bay, Space Mountain, Tomorrowland Speedway, and more● Execute appropriate safety procedures in the event of any attraction malfunctions

● Assisted in the operation of the Winnie the Pooh and Mad Tea Party rides at Disney World● Operated the attraction from open to closeo Upheld the Disney “Four Key Basics” of safety, courtesy, show and efficiencyo Ensured guest satisfaction and worked to manage any conflictso Received extra training to manage the attraction during firework displays

● Managed park theaters and ensured that shows ran on schedule● Supervised costumed character performers, enabling the cast to work as a team● Handled relevant guest relations issues as necessary

● Performed in full body costumes as various Sesame brand characters● Danced in choreographed parades and shows both in and out of costume● Worked alongside costumed characters to facilitate pictures and meetings with visitors● Ensured that all stage areas were safe and clean for both guests and performers, per SEA and park standards

Bachelor Of Business Administration - Bba, Hospitality And Tourism Management

Hospitality Management

Associate’S Degree, Hospitality And Tourism Management

High School

Activities and Societies: Cheerleading and Drama ClubCheerleading, Choir, and Drama Club