Kc Cheah Email & Phone Number

Kuala Lumpur, Malaysia

We built and operates the T-Commerce Gateway (TCG) which is assisting airlines to distribute efficiently especially to foreign markets via online. TCG is publishing fares and SSR content of our partner airlines directly to the top OTAs in China and Malaysia as well as facilitating real time bookings.

Selangor, Malaysia

Kuala Lumpur, Malaysia

We are transforming a more than 50 years old travel agency business to cope with the changing and evolving travel industry.

Kuala Lumpur, Malaysia

Provided airline distribution solutions to the Asia Pacific regional team and clients by assessing the requirement, studying the relevant solutions internally and work with the project team to implement for our Asia Pacific customers.

Kuala Lumpur, Malaysia

• Driving efficiency, consistency and adoption of enterprise technology within AirAsia Group, which consists of 6 airlines.
• Formulate ROI template for all technology investment to present and communicate with CEO or CFO of each airline
• To improve the employee portal by establishing an enterprise social strategy to increase the social activities of all employee and use social components as the key platform for communications and knowledge sharing
• To increase company productivity, communication and collaboration by implementing Microsoft Lync, Sharepoint 2010 Mysite and Office 365
• To reduce papers in the company by replacing 80% of the physical forms in the company to electronic forms via Microsoft Sharepoint in 10 months.
• Consolidated Microsoft enterprise licensing agreement within the group to save investment by 25%

Kuala Lumpur, Malaysia

• Managed all the applications and integration in the group from envisioning stage up to the deployment and post implementation. Worked on the new initiatives and new technology adoption in the company.
• Directed a reservation systems major version upgrade to resolve all the major open issues from 2010 reservations system upgrade, managed to reduce the downtime from 12 hours to 4 hours saving the operations from key.
• Managed the consolidation and roll out of human resource systems in AirAsia Group by introducing Oracle Peoplesoft HR System replacing individual HR systems with the assistance from Oracle and KE System
• Uncovered data non-synchronization and inconsistency issues and implemented IBM Message Broker to improve integration framework within AirAsia application portfolio.
• Improved the performance and scalability of key systems in AirAsia such as member profile and single sign on systems utilizing Amazon Cloud and Azure Cloud
• Directed the design, development and deployment of the AirAsia BIG loyalty program platform

Kuala Lumpur, Malaysia

• Managed the deployment, enhancement and day to day operations of business systems such as reservations systems, payment gateways, accounting system, HR system, employee intranet & self service, warehouse management.
• Directed the migration of 20 years old airline reservations system - Openskies to new state of the art reservations system – Newskies worth USD50 million for the entire AirAsia Group.
• Lead the team in design and development of all features and enhancements in airline reservations systems with is the core system contributing to annual revenue turnover of MYR3 billion.
• Upgraded Microsoft Dynamics Axapta from version 3 to 2009 version and refreshed the hosting infrastructure to cater for the growth of AirAsia Group
• Developed a consolidation strategy for key systems to achieve easy maintenance and management by implemented regional credit card payment gateway, regional direct debit gateway, RBS multi currency e-commerce gateway.
• Worked with mobile development partner and launched mobile booking and flight check-in platform driving the mobile sales increased by 30 folds within 3 months from launch.

Kuala Lumpur, Malaysia

• Managed the deployment, enhancement and day to day operations of airline systems inclusive reservations and airport systems
• Improved airport check-in experience and efficiency by implementing airport check in automation solutions consisting of web, kiosk, and SMS check in thorough the region.
• Supported company direction in increasing non credit card payment and reduce credit card fraud by implemented internet banking direct debit payment gateway connected to major banks in the Malaysia, Thailand, Indonesia.
• Introduced Microsoft.net development team to reduce dependency of external developers and save long term system development and maintenance cost.

Kuala Lumpur, Malaysia

• Setup and management of IT infrastructure and operations for new rural air services operations in East Malaysia
• Completed the setup of IT strategy and IT infrastructure for the startup of Rural Air Services airline operations under Fly Asian Xpress.
• Implemented Microsoft Dynamics Axapta 4.0 for finance operations.
• Analyzed and recommended IT strategy and budget for AAX long haul operations.

Saudi Arabia

• Setup IT infrastructure and systems for new low cost carrier in Saudi Arabia.
• Worked as member of the pioneer team involved in the preparation of setting up a new low cost carrier in Saudi Arabia.
• Evaluated airline reservations system in the market, selected and negotiated Navitaire Airline Reservations Systems hosting contract valued at USD50 million for 10 years.
• Directed setup, planning, business analysis, integration and implementation of airline reservations and operations system.
• Developed IT strategy and setup IT infrastructure for low cost carrier division.

Kuala Lumpur, Malaysia

• Managed the deployment, enhancement and day to day operations of airline systems inclusive reservations and airport systems
• Managed setup, planning, business analysis, integration, implementation and maintenance of airline reservations and operations system for Southeast Asia operations.
• Enhanced the product offering and online booking features in AirAsia holiday booking engine with Asiatravelmart.com
• Implemented AirAsia hosted credit card payment gateway with real time uptime monitoring which managed to increase credit card online payment to 50% and reduce fraud to less than 1% of total revenue
• Implemented first direct debit payment for airline reservations in Malaysia via Maybank2U and managed to reduce the transaction cost from percentage to flat fee.
• Introduced first WAP & SMS flight booking engine in the world entering the new market trend of mobility

Kuala Lumpur, Malaysia

• Designed and developed airasia.com as well as web booking engine using PHP and CGI
• Designed and developed the first version of AirAsia.com with 7 local languages.
• Customized & localized online booking engine, web check-in, and online flight change in AirAsia.com.
• Developed in house sales campaign management system.
• Implemented dynamic packaging engine for hotel rooms plus flights.