Ko-Chiang Chu Email & Phone Number

Taipei, Tw

Taipei–Keelung Metropolitan Area

Provided consulting services on system architecture and membership management to global retail businesses in online conferences.

Taipei–Keelung Metropolitan Area

Provide strategic consulting services to clients on a variety of pre-sales and project execution topics, including system construction, system integration, and business model planning.Develop and deliver customized solutions that meet the specific needs of each client.Work closely with clients to ensure that projects are completed on time, within budget, and to the required quality standards.Leverage extensive experience in the industry to provide valuable insights and recommendations.

Provides personalized fashion recommendations to users in real time.Uses artificial intelligence to analyze user data and fashion trends.Offers a variety of features to help users find the perfect outfit for any occasion.Available to fashion brands and online retailers for integration into their e-commerce platforms.

Taipei–Keelung Metropolitan Area

Spearheaded the development of a product sales and quantity forecasting system, improving inventory management and optimizing resource allocation, leading to a quantifiable increase in efficiency.Designed and implemented a customer value assessment system, enabling data-driven segmentation and targeted marketing campaigns, resulting in a measurable improvement in customer engagement/retention.Collaborated with the prestigious Industrial Technology Research Institute (ITRI) on a successful project to develop a labeling system, product search, and CDP, enhancing customer experience and driving operational efficiency.Developed and deployed a system for automated personalized marketing pages, delivering relevant content to individual customers and boosting website engagement.Developed and executed a personalized marketing and communication strategy, tailoring content to specific customer segments, leading to improved brand loyalty and customer satisfaction.Implemented a system for accurate product sales forecasting during events, optimizing inventory and promotional efforts.Successfully integrated an external website personalization system with the company's internal database, streamlining data flow and enabling targeted customer interactions.Automated daily sales reports and optimization recommendations, improving data accessibility and enabling real-time decision-making, leading to a measurable improvement in operational efficiency.Enhanced the company's real-time business-related reports, providing stakeholders with actionable insights and facilitating data-driven decision-making.Developed and implemented an automated marketing strategy and plan, driving operational efficiency and cost savings.

Taipei–Keelung Metropolitan Area

Established strategic partnerships with key industry players in real estate, travel, and car dealerships, expanding market reach and enhancing platform value for both customers and partners.Successfully onboarded 100 high-quality suppliers within a tight timeframe, ensuring diverse and reliable product offerings for customers.Delivered the marketplace platform on schedule within 3 months, showcasing efficient project management and technical expertise.Built and recruited a high-performing business team within 3 months, ensuring the necessary talent and skills for successful launch and operation.Developed a customer-centric business plan for the marketplace, establishing a clear roadmap for growth and sustainable value creation.

Taipei–Keelung Metropolitan Area

Provided professional consulting services on system architecture, integration, and interfacing.Assisted the CEO in formulating relevant business decisions.Facilitated the allocation of IT resources and personnel.

Taiwan

Delivered industry-leading EPS of NTD$ 10+ for two years, solidifying the company's financial stability and driving significant shareholder value.

Shanghai City, China

Achieved profitability for the e-commerce channel 4 months ahead of schedule within a one-year contract period.

Taipei–Keelung Metropolitan Area

2009:Boosted revenue by 10% through the strategic implementation of cash-on-delivery and in-store pickup options, expanding customer convenience and driving sales growth.Increased purchase conversion rate by 50% by upgrading the website's search engine, leading to a more seamless and efficient shopping experience for customers.2008:Developed and implemented a B2C segmentation structure, enabling granular analysis of customer behavior and driving more targeted marketing campaigns for improved revenue growth.Streamlined supply chain management by implementing a dedicated system for the website, optimizing inventory control, order fulfillment, and overall operational efficiency.2007:Successfully deployed ERP and POS systems across 10+ chain stores, a warehouse, and headquarters, automating key business processes and facilitating data-driven decision making.2006:Replaced manual processes with a program management subsystem, automating tasks and significantly improving operational efficiency.Implemented real-time performance forecasting: reduced business status reporting time from 2 days to 30 seconds, enabling faster decision-making and improved responsiveness.Developed and launched a credit card reward redemption system, contributing 5% to e-commerce revenue and enhancing customer loyalty.2005:Automated customer service with an IVR system, handling 60% of calls and saving manpower while increasing revenue and reducing call abandonment by 9%.Launched the e-commerce channel, generating 15% of total revenue and expanding the company's reach to a wider customer base.2004:Delivered the core system on time, within budget, and with limited resources, demonstrating strong project management skills and ability to achieve goals under pressure.

Taiwan

Established Cross-Department SOP for Customer Service:Spearheaded the development and implementation of a standardized customer service SOP across departments, ensuring consistent and high-quality service.Redesigned the Order Processing Workflow, Reducing Processing Time to 2 Seconds.

Taiwan

Implemented Kiosk Coupon Printing System:Successfully implemented a coupon printing system for kiosks, enhancing customer engagement and driving promotional activity.Developed Interactive Floor Guide with Virtual Reality:Created a virtual reality floor guide for the website, providing an immersive and user-friendly navigation experience.

Taiwan

Employment Security Fund, Council of Labor Affairs Budgeting System.I-Lan County Accounting System.Cultural Affairs Bureau, Tao-Yuan County Budgeting System.Land Administration Department, Tao-Yuan County Budgeting System.

Fairfax, Virginia

BPR Project:Successfully implemented a Business Process Reengineering (BPR) project, resulting in a 50% reduction in administrative process time, leading to increased efficiency and productivity.Webmaster of Taipei Economic and Cultural Representative Office:Served as Webmaster for the Taipei Economic and Cultural Representative Office, developing and maintaining a user-friendly website that effectively represented Taiwan's interests and provided essential information to the public.