Kaitlyn Darby Email & Phone Number

• Check-in/out new and existing patients of varying appointment types (provider, lab, nurse, x-ray, behavioral health) while adhering to HIPPA and OSHA protocols using Epic software• Obtain, verify, and update demographic, financial, and insurance information (utilizing RTE: Real Time Eligibility) with the patient at every encounter• Present and educate patients on required forms (COA/COT, SDOH, MSPQ, ABN, GAD) and obtain signatures as required• Schedule walk-in, acute care patients when applicable; alert triage of potential critical symptoms; coordinate emergency response once alerted• Monitor all patient check-ins on kiosk and MyChart arrival feature for completeness and accuracy; inform patients of delays and offer alternatives• Exceed patient expectations at each encounter by being receptive of all religious, ethical, and moral beliefs• Ensure patient safety and comfort at all times by documenting special needs and utilizing interpreter services as needed• Accurately assess all patient travel screenings; alert staff of symptoms through secure chat feature in Epic• Tactfully request symptomatic patients wear masks and isolate from preventative care patients in lobby• Take initiative to creatively resolve issues within the scope of position and communicate concerns outside of scope to management • Pre-work next day patient appointments to ensure precise scheduling and expedite patient check-ins• Meticulously monitor, prep, and clear electronic faxes daily; sort prior authorizations, prescription refill requests, referrals, and forms to appropriate departments • Precisely label and upload electronic and paper documents to patient EMR via Solarity daily• Fax and follow up on external records requests; place internal encounter in patient EMR for documentation• Collect patient copayments and balances through POS; accurately batch out POS at closing• Act in accordance with Duke’s values of caring for our patients, their loved ones, and each other

Raleigh, North Carolina, United States

Excelled in a high-paced, multi-physician practice where minimizing errors and patient satisfaction are prioritized.•Schedule, register, and maintain patient demographic information in EHR to ensure minimal waiting time and clinic efficiency in varying departments (Ex: Ortho, Urgent Care, PT, OT, Bone Health, X-Ray, MRI)•Check in and out patients utilizing Athena Health software; collecting all copays and outstanding balances; multitasking with virtual check-ins and multi-line phone system operations•Verify insurance eligibility; knowledge of Medicare, Medicaid, and Tricare programs•Singularly run front desk operations in high volume, after-hours orthopedic urgent care•Tally, document, and close all daily employee monetary balances

Raleigh, North Carolina, United States

*Position corporately dissolved nationwide December 2022*•Drove organization success through daily management, vendor and client interaction•Coordinated interoffice meetings, communications, and competing priorities•Employee onboarding, device and vehicle setup and maintenance•Branch-specific reporting, supply management, technical troubleshooting, employee education, and point of contact (POC) for fleet management via Wheels.•Siemens platform knowledge: myIT, myMall, Ask HR US, Corporate Directory, Yammer

Raleigh, North Carolina, United States

•Coordinated between technicians and pharmacists from multiple rotating workstations: drop off/electronic prescriptions, production, pick up, inventory, patient outreach, COVID-19 testing•Drop off/Electronic Prescriptions: data entry for control and non-control medications; billed insurances: Medicare, Medicaid, third party for prescriptions, vaccinations, and boosters.•Production: virtual verification fulfillment system; out-of-stocked and transfer medication procedures•Pick up: HIPPA compliant, personalized register service; experience working with multiple demographics•Inventory: checked in daily orders of medications; kept accurate inventory counts, pulled out-of-date stock; returned damaged medications to Genco; pulled recalled drugs and notified affected patrons. •Patient Outreach: made adherence medication calls; offered convenience programs such as autofill, script sync, and 90-day supplies; informed patients of back-ordered medications and reached out to providers for alternatives. •COVID-19 testing: Trainer and administrator of up to 40 drive-thru Covid tests daily; expertise in pre-work, digital documentation of identification and insurance, finalization and confirmation of all patient information; preparation and labeling of testing materials.•Knowledge of brand vs. generic drugs and various class medication regulations; trained in identifying fraudulent prescriptions or questionable use; CVS Vaccination Immunizer.

Raleigh, North Carolina, United States

•Aided in overall management of facilities, daily programs, and staff activities•Point of contact for vendors and public, conducted registrations, rentals, and fee collections•Developed and distributed promotional and marketing information•Obtained training required in First Aid/AED/CPR, Fire Safety, and Active Shooter

Raleigh, North Carolina, United States

•Expanded to two retail boutiques in The Shops of Baileywick•The first offered classic home furnishings, accessories, jewelry and art, while the other showed more contemporary styles•Purchased inventory from wholesale markets in High Point, New York, and Atlanta•Managed a list of over 800 SKUs

Raleigh, North Carolina, United States

•Designed a line of jewelry incorporating semiprecious stones, Swarovski crystals, freshwater pearls, natural stone, and torched furnace glass into various styles•Involved in sales management, attending trade shows, pricing, sales calls, and product placement•Portfolio led to being one of twenty-six out of over four hundred applicants selected into the prestigious University of North Carolina School of the Arts

Liberal Arts And Sciences, General Studies And Humanities

Visual Arts