Kathleen Cerny

Kathleen Cerny Email and Phone Number

Service Center Associate at Sedgwick Claims Management @ Kasidonis Heating & Cooling
brunswick, ohio, united states
Kathleen Cerny's Location
Brunswick, Ohio, United States, United States
About Kathleen Cerny

Customer Support Manager with extensive expertise in wireless communicaitons, service delivery, retail sales. Areas of expertise include contract management, customer service and negotiations. Highly skilled in sales of tangible and non-tangible services. Interfaces effectively with high tier customers, field technicians, project managers, engineers and channel partners. Excellent communication skills, both written and oral. Well organized and persistent with a reputation for integrity and ethics.Specialties: Negotiations with customers of Public Offices, purchasing, subcontractors. SME and mentor.

Kathleen Cerny's Current Company Details
Kasidonis Heating & Cooling

Kasidonis Heating & Cooling

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Service Center Associate at Sedgwick Claims Management
brunswick, ohio, united states
Employees:
9
Kathleen Cerny Work Experience Details
  • Kasidonis Heating & Cooling
    Commercial Account Coordinator
    Kasidonis Heating & Cooling Aug 2016 - Present
    Brunswick, Ohio
    Coordinator of contract responsibilities to assure that contractual Scope of Work and terms are followed and executed, Commercial, Public Safety, and Government lead generation. Scheduling of service dispatch. Contract renewals. Responsible for the assurance of customer satisfaction. Work closely with Commercial Sales Manager planning and executing lead generation and marketing. Scheduling Commercial Service team to meet contractual obligations and work with customers for scheduling services.
  • Communications
    Looking For A Professional Customer Service And Sales Position
    Communications Sep 1999 - Present
  • North Coast Two Way Radio
    Account Executive
    North Coast Two Way Radio Jan 2013 - Apr 2014
    Cleveland/Akron, Ohio Area
  • Heartland Computers
    Regional Sales Manager
    Heartland Computers Aug 2011 - Oct 2012
    Oh, Wv, Pa, In, Mi, Ky
    Field sales representative of data capture barcode scanners and mobile printing devices plus appropriate software applications for 6 state territory of Ohio, PA, MI, KY, IN.. Responsible for creating a customer base from the ground up by prospecting.
  • Motorola
    Customer Support Manager
    Motorola Sep 1999 - Mar 2009
    Managed the delivery and profitability of $4.8M+ in annual maintenance contract revenue. Developed, proposed, and negotiated services for complex communication systems at large government and Fortune 500 companies. Created Statements of Work and Customer Support Plans to review with customers and subcontractors. Maintained regional P & L statements monthly. Maintained Service Sales Funnel. Annual quota carried in 2008 of $4.8M with 38% growth over previous year with a solid 35% margin by indentifying growth opportunities within customer base resulting in secure IT systems.Oversaw contractual compliance with 10 Motorola subcontractors and channel partners.Forecasted revenue accurary.Northern Division "All-Star" recognitionAchieved Yellow Quality Badge Sold multi-year warranty conversion service contracts to Delaware and; in $10M+ secured revenue over five year term.Negotiated and closed two year service contract to the City of Cleveland resulting in securing a dedicated Motorola facility, along with headcount, for contract term.Negotiated, consolidated, and closed multi-year service contracts to; a self maintained customer, by proposing value added services resulting in a restuctured and better organized customer team resulting in significant savings to both entities.
  • Motorola
    Customer Support Manager
    Motorola Oct 1987 - Mar 2009
    Service Representative for 50+ County territory in Ohio responsible for creating and providing service agreements for public service radio communication systems.
  • Motorola Inc
    Customer Support Manager
    Motorola Inc Jan 1999 - Mar 2009
  • Independence Communications
    Account Executive
    Independence Communications Jan 1993 - Jan 1999
    Sales representative of Motorola equipment to public safety and commercial, and personal accounts in three county territory. Developed 150+ customer base in three county territory for brand new company.Consistent quota successNegotiated and closed $600K 900 Mhz radio communications system to Cleveland Browns stadium by obtaining necessary licensing during customer hiatus, maintaining customer relations during ownership transition. Took order, installed, trained 600 users from team owner, Al Lerner, to food service operations, within a 3 week period prior to the opening of Cleveland Browns Stadium.
  • Motorola Inc
    Customer Service Representative
    Motorola Inc Jan 1981 - Jan 1993
    Provided post warranty service agreement support to public safety accounts in North Ohio. Resumed position in 1999. Trained and assisted newly appointed dealers on Service Agreement sales programs and skills with face to face training sessions enabling dealers to sell services to indirect customers.Worked with cross sectional field team to obtain system acceptance and maintenance on large, long term project; Negotiated and sold large service agreement in Lucas County, Ohio establishing a long term relationship and life cycle planning with the customer.Contributed to outstanding receivable program by resolving 100% of assigned accounts

Kathleen Cerny Skills

Wireless Sales Operations Mobile Devices Crm Management Product Management Sales Purchasing Training Solution Selling Channel Partners Cross Functional Team Leadership Account Management Product Development Customer Service Product Marketing Negotiation Direct Sales Sales Process

Kathleen Cerny Education Details

  • Motorola University Training
    Motorola University Training
  • University Of Phoenix
    University Of Phoenix
    Undergraduate
  • University Of Phoenix - 2003
    University Of Phoenix - 2003
    General Education

Frequently Asked Questions about Kathleen Cerny

What company does Kathleen Cerny work for?

Kathleen Cerny works for Kasidonis Heating & Cooling

What is Kathleen Cerny's role at the current company?

Kathleen Cerny's current role is Service Center Associate at Sedgwick Claims Management.

What is Kathleen Cerny's email address?

Kathleen Cerny's email address is ka****@****ail.com

What is Kathleen Cerny's direct phone number?

Kathleen Cerny's direct phone number is +121699*****

What schools did Kathleen Cerny attend?

Kathleen Cerny attended Motorola University Training, University Of Phoenix, University Of Phoenix - 2003.

What are some of Kathleen Cerny's interests?

Kathleen Cerny has interest in Event Planning, New Technology, Travelling, Green Jobs, Poverty Alleviation.

What skills is Kathleen Cerny known for?

Kathleen Cerny has skills like Wireless, Sales Operations, Mobile Devices, Crm, Management, Product Management, Sales, Purchasing, Training, Solution Selling, Channel Partners, Cross Functional Team Leadership.

Who are Kathleen Cerny's colleagues?

Kathleen Cerny's colleagues are Shelby Cook, Michael Focht, Stephen Kasidonis, Jeff Daniels.

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