Responsible for seeking out operational efficiency, staff productivity and strategic transformation opportunities with the Field Operations and Restaurant Development departments. I lead a multidisciplinary team of process engineering, data analysis and knowledge management for a comprehensive approach to leading change in the organization. We leverage the Kaizen methodology to inform product and process design.

Responsible for leading the architecture and execution of a cohesive process & technology strategy for Restaurant Development and our 11 sub teams.

Responsible for leading the digital transformation strategy to support the operators in our 2300+ existing restaurants.

1891 was founded as a high quality basketball technology firm. Together, we have built some of the most innovative software available for basketball operations, and provided services to players and organizations at all levels. Our vision is to expose talent, create opportunity, and inspire community by organizing the game we love.

Led enterprise-wide transformation efforts to simplify processes, innovate our products and grow our profits. Most recently, I led an enterprise-wide initiative for Learning & Development (L&D) to restructure and organize the 24 divisions and 700 associates into one operation group with a $70M budget. The scope of my responsibilities included:Portfolio Management:- Created major fiscal strategy, goals, objectives, measures and pipeline initiatives to drive business transformation @ ADP - Analyze various options to determine which initiatives and efforts will yield the greatest ROI in terms of client experience, employee engagement & operational efficiency. - Build schedule of project execution and resource allocationStrategy Execution:- Create clear metrics for success and ROI measurement along with a feedback loop- Manage information flow up, down and across the organization in regards to Business Transformation execution- Provide monthly updates to executive team on status of major business initiatives- Monitor progress of initiatives to ensure alignment with overall strategy and adherence to stated project goals- Work closely with the various stakeholders groups to ensure close collaboration and visibilityThought Leadership:- Influence, consult, advise, organize and collaborate with the various business unit transformation leaders on how resources are aligned and mobilized towards the strategic objectives- Generate and apply unique business insights to opportunities intended to create a competitive advantage for ADP

• Lead Business Transformation efforts for ADP TotalSource as identified through strategic planning and baselining processes• Internal consultant for multiple business units to understand needs and develop process and/or technological solutions• Product manager of Savvion BPM application to oversee the achievement of product roadmap and successful deployment lifecycles• Envisioned and designed the TotalView application that has reduced the number of internal systems by 60%• Manager of a team of business analysts, project managers and software developers to align people, process and technology to ensure business success• Learned the Agile methodology and serve as a Product owner for internal applications• Experienced manager of all support & backoffice operations in Hyderabad and Pune• Successfully deployed process improvements that saved the division over 4500 working days and $1.5M • Implemented enhancements that contributed to improvement in client retention by 1.5%• Analyze customer satisfaction scores and feedback via Net Promoter System (NPS) for opportunities to improve ADPs service delivery experience

Focused on aligning all aspects of the organization with the wants and needs of clients by improving the business processes.• Introduced Business Process Management (BPM) methodology into the implementation organization to streamline and make the operations more efficient• Implemented process improvements that reduced the cycle time by 10% (9 days)• Collaborated with management team to improve customer satisfaction scores by 10%• Experienced year over year performance improvement in quality 11 out of 12 months of the fiscal year• Introduced the Voice of the Customer (VOC) program into implementation to ensure our execution is consistent with the wants, needs and goals of our clients• Successfully introduced and implemented audits, documentation, management reporting, key performance indicators, and automation tools into the organization to help drive the business forward• Managed various teams and tasks including data conversation, full-level tax, payroll implementation, business & data analysis and BPM project managementBPM functions include:- Process Development/Documentation- Process Analysis & Simulation- Process Improvement- Process Management- Process Deployment & Training- Business Performance Reporting- Tools & Technology

• Led cross-functional projects aimed at improving business performance, eliminating redundancy and reducing duplication of resources• Used Savvion process modeler, BPM studio and MS Visio to model business process to determine efficiency of processes• Researched, documented and analyzed department processes to accurately show lead times, cycle times handle times and iterations of business processes• Researched and provided true resource capacity and resource utilization percentages to management for development of a Capacity Management model and plan• Analyzed department and proposed a sizable re-structuring of the workflow and resource management functions into a more efficient and effective model• Compared revenue/service fees against actual work performance to analyze the profitability of the department• Identified revenue leakage within the business by comparing service fees against actual work performance and then established change controls to improve profitability

• Served as team lead for Implementation Support team of 7 monitoring productivity and providing feedback on performance• Collaborated with Sales, Marketing, Finance, IT, Operations, Client Services and other departments to develop win-win solutions and new, mutually beneficial product processes• Collaborated with HR & Benefit Solutions division to implement a strategic downstream implementation process to increase client satisfaction• Collaborated with COBRA EDI to improve the interface process reducing process iterations from 11 to 2• Partnered with FSA EDI to improve enrollment processes reducing IT help desk tickets by 50%• Partnered with ADP Resource to minimize the touch points in the implementation process by 75% resulting in a time savings of over 10 work hours and 20 days per implementation• Collaborated with Client Services to implement a more client-focused, quality driven transition process

• Used MS Visio to document and analyze business processes• Responsible for identifying opportunities for process improvements, analyzed, made recommendations and implemented solutions to positively impact corporate profitability• Performed a consulting role across the business and supported project management, work flow design, and implementation of new business as efficiently as possible• Defined new business processes and documented existing business process to improve quality, efficiency and profitability• Documented, analyzed, made recommendations, obtained stakeholder input, and implemented process improvements for each assigned internal and external business process• Served as technical writer within the department to produce Project Charters, Cost/Benefits Analysis, Scope Documents, process maps & training guides for all projects

• Implemented ADP payroll, hr & benefit product solutions for mid to large size employers• Handled multiple product implementations identifying client needs, implementation procedures and meeting defined objectives.• Implemented the most clients (251) in the department during FY07 for a starts plan of 103.97%• Exceeded the starts plan 6 out of 12 months, rendering a total revenue amount of $545,850. • Performed several management, associate, client and customer presentations including process and product over views.

Personal Coaching & Professional Consulting

• Tracked sales growth in volume and dollars for each of our products• Performed detailed sales analysis & reporting on major vendors• Created weekly, monthly, quarterly, and annual financial reports for VP.• Managed relationships with regional sales representatives to maximize new business opportunities• Assisted in product additions and package development• Attended national conventions and trade shows to present new products and drive additional business

• Performed data extraction for ad hoc reporting purposes as needed.• Calculated and posted employee adjustments including, but not limited to, overtime, prevailing wage, severance pay, vacation pay-out, payroll reimbursements, and shortages.• Organized expense reports for marketing and sales reps• Maintained the organization of associate expense files and customer profiles