Kim Chick, Mha Email & Phone Number

As a Client Success Manager, I team up with our Implementation crew to make sure our clients have a smooth transition to iQueue for Operating Rooms. I’m all about making sure end-users feel confident with the new workflows and keeping an eye on how our customers are doing post-launch. ⇨ Post-Launch Care: After the initial launch, I take the reins on client relationships, working alongside the Implementation Lead to ensure everything’s running smoothly. ⇨ Onboarding & Training: I handle onboarding, providing hands-on training and support so end-users can make the most out of the iQueue modules. ⇨ Seamless Integration: I work closely with Clinic and OR teams to bring electronic scheduling to life and make sure it fits seamlessly into their operations. ⇨ Measuring Success: I keep track of how well the end-users are adopting the new tools, with a special focus on improving surgery scheduling. ⇨ Ongoing Support: I’m always looking out for my clients, equipping them with new resources, product updates, and insights to help them grow and get the most value out of our solutions. ⇨ Collaboration: I partner with my Product Implementation counterpart to make sure we’re delivering the best results across all iQueue modules, helping clients get the most bang for their buck.

Consulting Professional specializing in the hospital, ambulatory, and private practice spaces. Skilled in healthcare management, operations improvement, and strategic growth & planning. Proven track record of driving efficiency, organization, and effectiveness in healthcare organizations through data analysis, process optimization, and implementation of innovative solutions. Strong ability to collaborate with cross-functional teams and stakeholders to achieve measurable results. High focus on improving healthcare delivery and patient outcomes.Portfolio:⇨ Consulted with Population Health Innovation Lab for the ACEs Aware grant funding, called Preventing and Responding to Adverse Childhood Experiences (ACE)-Associated Health Conditions and Toxic Stress in Clinics through Community Engagement (PRACTICE). The goal was to increase the workforce and services needed for primary care clinics to expand and sustain screening and response to ACEs and toxic stress in local communities (grant summary located here: https://pophealthinnovationlab.org/practice/). My consulting services were primarily focused on data consolidation and reporting organization for quarterly and final report preparation. ⇨ Consulted with a start-up aiming to integrate behavioral health (via the CoCM model) into the Oncology private practice space on software exploration, clinical operation workflows, and go-to-market strategies. ⇨ Consulted with the Director of Marketing for lab that conducts testing related to mental and emotional conditions on client engagement, marketing, and go-to-market strategies.

⇨ Successfully managed 26 accounts across AZ, CA, WA, and WI, overseeing the entire lifecycle from implementation to day-to-day post-launch support.⇨ Prioritized and executed high-impact provider engagement strategies, resulting in referral growth and sustained partner relationships.⇨ Proactively addressed partner and provider feedback, driving continuous improvement and optimizing operational workflows.⇨ Led comprehensive training programs for new providers and staff, ensuring efficient onboarding processes.⇨ Collaborated seamlessly with internal clinical operations to meet target metrics set by clinicians.⇨ Leveraged strong interpersonal skills to build and maintain trust, establishing reliability and positive relationships among partners.

Phoenix, Arizona, United States

Responsible for the 24-hour accountability of workflow, performance and overall management and operations of the Neurosurgery and Psychiatry departments. Worked closely with the Division Chiefs and Director participating in the development and execution of strategic planning, continuous quality improvement, financial/budget reporting and monitoring. Delegated and supervised 22 providers and 18 support staff. High focus on planning and overseeing all operations and business-related activities including: surgical, procedural, and clinic scheduling, billing operations, coding, auditing and reimbursement operations and credentialing.

Phoenix, Arizona, United States

Leadership position over the seven departments of BNI @ PCH (Neurology, Neurosurgery, Neuropsychology, Psychiatry, Psychology, Developmental Pediatrics and Physical Medicine & Rehab). Focused on operational process improvement and standardization of workflows for Administrative staff. Supervisory responsibilities for thirteen administrative assistants, which included managing their timecards, work performance and work flow evaluations. High priority was set to establish strong interpersonal relationships with staff to build trust. Collected data for Leadership Priority reports to help variance analysis of revenue and budgets, worked closely with Practice Managers to investigate those variances and present plausible workflows for improvement. Overhaul evaluation of provider templates to ensure direct patient care requirements were being met and worked to increase the fill rate for providers. Lead trainings for stronger program utilization amongst the administrative staff and to elevate higher expectation of work performance. During COVID pandemic, worked closely with the Director of Quality, Safety & Innovation to rollout telehealth platforms. Served as on-site liaison for all telehealth questions, issues and concerns. Held trainings for all support staff on new rollouts and made myself a valuable resource in ramping up usage for telehealth to keep financials on track for BNI.

Phoenix, Arizona Area

Built strong relationships with physicians to ensure all clinical and administrative needs were not only met, but exceeded. Ensured that all necessary credentialing and professional society involvements for physicians were up to date, worked diligently on developing templates/schedules to maximize nine providers fill rates and increase department revenue, handled all Continued Medical Education and reimbursement needs, while delivering a wide range of patient communication and coordination as needed for the physicians. Selected as a leader to re-structure duty allocations for department and re-organize numerous processes to create optimal work flow goals. Worked specifically with Neuromuscular and Movement Disorder subspecialty clinics ensuring patients received comprehensive and thorough care for their complex needs. Extensive experience working with specialty medications; prepared and pursed prior authorizations, developed appeal packets and worked with families to arrange for delivery/administration of medications. Successfully transitioned over 100 kids onto Emflaza, Exondys 51 and Spinraza.

Managed accounts and relationships with all high-profile clientele. Responsibilities ranged from initial sales pitch meetings, large sales presentations on our new event services, generating event quotes and invoices, and client relationship building. Lead innovator on a developing a training program for strong customer service that focused on a high-level professionalism and creativity in the Events industry. Actively took the role of Event Manager for over 100 events, many of which were large-scale events (over 1,000 in attendance). Leadership role would oversee the entire event, from setup to teardown, managing teams of twenty or more staff members.

Broomfield, Co

As part of the Buckle sales team, we always emphasized customer service over everything. We took care of our guests from the second they walked in to the moment they walked out. I would oversee the team's sales, guests and projects. I would always do the opening and closing procedures. Those ranged from counting the drawers, adding up the day's numbers, to preparing the store for a successful sales day by creating the daily sales plan. It was a high energy, competitive and fun working environment that I was lucky to be a part of!

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Arts (B.A.), Communication

Activities and Societies: Graduated Cum Laude, Secretary of Eti Phi club, CU Women's Club Volleyball, Member of Program Council, member.

Study Abroad Certificate, International And Intercultural Communication