Keith Chilton Email & Phone Number

North Vernon, Indiana

• Manager of the student information system• Manager of app integration and rostering• Responsible for state reporting to the IDOE• Employee onboarding to the I.T. systems• Served as interim Director of Technology for 1.5 months in February 2023

North Vernon, Indiana

• Maintained the school district’s computer and network equipment in operating condition, meeting the technology needs of the district, troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems. • This was a dual role position, serving both North Vernon Elementary’s technological needs with Ipads and Chromebooks, as well as the entire districts network needs, when assigned to me by the director.

Madison, Indiana

• Worked with management, business leaders, consultants and employees to assist in the development and rollout of a Salesforce instance for distributors, sales reps and internal users based on the needs and requirements of the company • Managed new enhancements needing code development to achieve business requirements with an offshore team. Then tested and recommended to the IT Director that they be approved and deployed to production• Worked with team members from Dover and contractors involved with middleware development and SQL server to troubleshoot issues and set up new integration interfaces into Salesforce• Reviewed critical updates and releases to determine the impact on the business prior to release • Performed sandbox refreshes when needed and did post-refresh integration tasks• Responded to issues raised by others and documented solutions• Performed duties of the Technical Support Specialist position as needed• Ran quarterly backups of the ERP AS400 system and set up new users on the system

Madison, Indiana

• Help desk support for all employees in First Level Support group• 4,000 ServiceDesk Plus tickets completed• Installed and configured software and printers• Configured new laptops, tablets, desktops• Installed Office 365 and OneDrive as part of company rollouts to all PCs• IT trainer for all new employees• Paid majority of IT bills for the department on a monthly/annual basis• Purchased, Upgraded, Repaired, Configured company-issued mobile devices (Apple Iphones)

Madison, Indiana

• Fixed and restored server during crashes with last existing data backup• Upgraded VMWare Vsphere from 5.1 to 5.5 for both ESXI hosts.• Planned and deployed an additional SAN to increase disk space capacity• Added an internet line for redundancy on corporate firewall • Configured VPN firewalls for failover • Planned and installed technological needs for 8 new branches• Deployed new PCs with Windows 7 to replace existing Windows XP PCs in the ecosystem• Responsible for annual Disaster Recovery testing at the Disaster Recovery site from backups • Moved all employee files to centralized servers using Folder Redirection• Managed and assigned work to an IT assistant so my focus could be on high priority projects• Installed and performed firmware updates for switches, routers, and servers as needed• Upgraded memory and processors on servers and ESXI hosts when needed • Designed network diagram and kept it up to date and accurate• Led thin client initiative over 3 year span for customer service to phase out desktops• Replaced Cisco PIX firewalls with Cisco ASA firewalls• Managed a Barracuda internet filtering appliance for website content management• Configured and used a network monitoring system (OpManager) for servers and AD events• Launched a spiceworks help desk system for IT• Migrated employee email accounts and assisted in changing email providers• Worked with ISP to create ELAN subnet connections for 8 branches for Cisco phone system

• Taught courses including Visual Basic 6, Microsoft Access and Introduction to Microcomputers

Bachelor'S Degree, Computer Science

Academic Honors Diploma