Leading ERP Support Team related to Global Manufacturing and overall Supply Chain process of Crop Protection and Seeds Production Business. Handling and supporting on new projects of Process Automation, Integration and Migration in SAP system.

Supply Chain Operations Head - Poultry Feeds & Processed Foods division.It involves Demand and Supply Planning, Order Management, Inventory Mgmt., Warehousing, Logistics and Distribution.

Handling Supply Chain Operations, Supply Planning and Order Execution and Warehousing & Logistics. Focused on Annual ROI and Service levels of Top Modern Trade accounts which involves Planning & Execution of National Key accounts across India & Other countries.Supply Chain Management, Sales, Customer Relations, Forecasting & Planning, Team building, Hands on Knowledge of Data Analytics tools and good exposure to SAP, EDI, Salesforce, Power BI, Google Data Studio &other Data analytics tools.

Handling Procurement and Vendor Mgmt of Eli Lilly and Company (US based Pharmaceutical Company).• Ensured High-level of Quality Deliverables and Customer satisfaction• Managing calls & emails from the vendors and customer queries on the payment for the invoice quoted to the Eli Lilly & company.• Ensure adherence to goals and forecast the trend of calls receiving trend and managing shifts.• Reduce cost of delivery by doing process improvements and proper seat utilization.• Ensure the SLA - Green and No Penalties are levied from the clients.• Create Proper Backup plan of daily activities for self and team by cross training each other.• Handling Process Audit, External Audit and closely working with Business Controls Team to close the loop hole.• Implemented the ranking pattern for Individual performance and motivate them to achieve the team goals.• Handling Customer Escalation and direct coordination with customer to resolve the issues effectively.• Single Point of Contact during Transition – Also involved in Process Mapping / Ramp Up Metrics / Allocation of Head Counts for each Process with help of Transition Manager / Process Lead• Actively participated in Daily Metric Calls with Clients, interacted with Clients on behalf of Team Manager during Pre & Post Transition.• Monthly & Weekly Reports on team performance, Calls Serviced and Call Drops during the time period.• Kaizen Project been implemented to handle the process in simpler way to reduce manpower and cost savings to the company.

Handling Collection activities of US Citi financial personal loans on bankruptcy filing.• Handling accounts under collections like payment defaulters for personal loans and credit cards of US clients.• Handled the tasks of preparing reports on process productivity trends on monthly and periodic basis.• Monitored as well as analyzed the requirements of future business process of the organization.• Assisted top financial management professionals in creating projects on quality circle, benchmarks and various metrics. • Handled the responsibilities of identifying key areas and initiate plans to solve these key issues.• Assigned the tasks of creating process volumes forecasting metrics.

Handling customer service and sales operations of Hp India Pvt Ltd, Bell Canada & Intuit CTG.• Handling inbound calls over US clients regarding billing, sales and services. • Monitored as well as providing feedbacks to the agents who handles calls over clients. • Handled the tasks of developing and preparing productivity reports on monthly and periodic basis.• Handle the tasks of generating innovative strategies to increase the prospect of business.• Pitch for high Volume of Sales and service Requirements for the products available online.• Quality Check and providing feedback to the agents who took calls for queries of Telephone Bills & Tax program software.