Who is Kevin Carlton-Jones? Overview
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Quick answer
Kevin Carlton-Jones is listed as Director at PropCall, based in Manchester Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Kevin Carlton-Jones.
Kevin Carlton-Jones previously worked as Head of People at Propcall and Customer Service Manager at Propcall. Kevin Carlton-Jones holds Btec Nd, Travel & Tourism from Coleg Llandrillo.
Company email context
Email format at PropCall
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PropCall
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Profile bio
About Kevin Carlton-Jones
As a Customer Service Manager at PropCall, a leading provider of property management solutions, I am responsible for leading and developing the daytime Customer Service team, ensuring high standards of service delivery, customer satisfaction, and operational efficiency. I have over 15 years of experience in the customer service sector, with a strong background in contact centre operations, workforce planning, and training and development.I am passionate about people management and creating a positive and productive work environment for my team. I am currently studying for a CIPD PM Level 5 qualification, to enhance my skills and knowledge in human resource management and organisational development. My goal is to support the growth and success of PropCall and its customers, by delivering exceptional customer service and people management solutions.
Current workplace
Kevin Carlton-Jones's current company
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12 roles
Kevin Carlton-Jones work experience
A career timeline built from the work history available for this profile.
Head Of People
Responsible for creating and managing process in HR, Recruitment, Training & L&D @ PropCall
Customer Service Manager
Aug 2023 - Dec 2023
Contact Centre Operations Manager
Feb 2019 - Aug 2023
Resource & Projects Manager
Nov 2017 - Feb 2019
Customer Contact Manager
Nov 2016 - Nov 2017
Call Centre Manager
Jan 2015 - Nov 2016
Assistant Call Centre Manager
Supporting the Contact Centre Manager in all areas of the day to day running of a busy, and rapidly growing In & Outbound Contact Centre and 17 UK Branches.+Implementation & Ongoing improvement of Real Time Resource Management, delivering optimum service level+Monthly Resource Planning & Annual Leave Approval+Support and Development of Team Leaders+Manager of 2 Teams within Operation (Plan & Deliver Quarterly Reviews, Coaching, Absence/Conduct Management & any relevant HR support)+Liaise with non contact centre departments and department managers on a daily basis to ensure highest level of service is delivered
Mar 2014 - Jan 2015
Vodafone Sbu Steer Team Manager
"Steer Team" Manager on Vodafone SBU Campaign- Performance Management- Intensive Support & Coaching - Breeding a fun, positive work ethic and environment- Attrition Reduction through re-energising and re-engaging Staff- Successful re-introduction of advisers, to their original teams
May 2013 - Feb 2014
Team Leader Vodafone Small Business
Highly motivated and target driven Team Leader on the Vodafone Small Business campaign at HeroTsc.I have been responsible for a complete overhaul of my team's culture and working practice, which has resulted in considerable reductions in absence and attrition, whilst delivering highly improved and maintained agent performance in all KPIs, closely competing for "best in department" in NPS and Resolution every month since taking over the position.
Mar 2012 - Apr 2013
Customer Service Advisor Vodafone Complete Care
Customer Service Advisor on Vodafone High Value Consumer campaignDelivering fast, effective and friendly service to inbound customers, performing to a high level at all measured KPIsKEY STRENGTHS+ Polite Manner+ Excellent objection Handling+ Sales through Service+ Consistently High NPS and resolution rating
Nov 2010 - Sep 2011
Trainer / Shift Call Handler
Emergency call handler for numerous out of hours services including emergency repairs and alarm call outs.Interacting with client to plan and deliver systems training to outsource staff
May 2007 - Oct 2010
2 education records
Kevin Carlton-Jones education
Btec Nd, Travel & Tourism
Coleg Llandrillo
Education record
Ysgol John Bright
FAQ
Frequently asked questions about Kevin Carlton-Jones
Quick answers generated from the profile data available on this page.
What company does Kevin Carlton-Jones work for?
Kevin Carlton-Jones works for PropCall.
What is Kevin Carlton-Jones's role at PropCall?
Kevin Carlton-Jones is listed as Director at PropCall.
Where is Kevin Carlton-Jones based?
Kevin Carlton-Jones is based in Manchester Area, United Kingdom while working with PropCall.
What companies has Kevin Carlton-Jones worked for?
Kevin Carlton-Jones has worked for Propcall, Bullen Healthcare, Rentalcars.Com, Webhelp Uk, and Webhelp Tsc.
How can I contact Kevin Carlton-Jones?
You can use AeroLeads to view verified contact signals for Kevin Carlton-Jones at PropCall, including work email, phone, and LinkedIn data when available.
What schools did Kevin Carlton-Jones attend?
Kevin Carlton-Jones holds Btec Nd, Travel & Tourism from Coleg Llandrillo.
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