Kenny Li Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Serving Fluxx Community Ambassador and member of Fluxx’s Technical Customer Advisory Board. Presented at multiple Fluxxcons and user groups, leading webinars and discussions.Designed and implemented integrations between Fluxx and various platforms:1. Candid GuideStar: Using Workato, automated tax IDs lookups and retrieval of demographic and financial IRS data from GuideStar into Fluxx for enhanced grant applicant profiles.2. Google Workspace: Developed program budget reporting and visualizations via Zapier.3. Yardi Accounting System: Automated banking information and payment processing.4. Mailchimp: Synced grantee contacts with segmented mailing lists.Grew the Fluxx service line from 2 FTE to 11, achieving 40x revenue growth and completing 400+ contracts across 113 client foundations.Crafted service offerings and strategies aligned with organizational goals, identifying risks, and monitoring progress.Managed team capacity, resourcing, and recruitment in collaboration with the Resourcing Manager.Partnered with the Growth team on RFPs and solution engineering.Developed and documented service delivery processes and best practices.

Csi Annex

Experienced in system administration, cloud software configuration, API design, and data management, I thrive at the intersection of technology and business. As part of a lean 16-strong team, I’ve researched, recommended, implemented, and integrated different cloud solutions for grants management (GMS) and customer relationship management (CRM). Facilitated on-site discovery workshops and interviews to deep dive into the client’s history, context and culture to understand the client’s underlying needs and problems. Translated technical concepts such as relational databases to non-technical audiences using simple language, imagery and metaphors. Solved unique problems with creative tailored solutions for each client, often pushing the limits of the platform. Working in cross-functional teams, took full ownership and technical lead for end-to-end implementation, setup and deployment of cloud solutions for over twenty clients across Canada and the US (client staff sizes ranging from 1 to 50+). Documented functional requirements and build documentation; created training manuals, tutorials, blog posts and webinars to support post-launch success and ongoing best practices. Trained new hires and developed team best practices and processes to standardize implementation delivery, metrics and project excellence. Supported growing the implementation team to 6 full-time staff. Support Lead - Using a customer oriented approach, established and drove support renewal packages and referrals, growing the business line to 20% of annual revenue. Community Ambassador and main technical vendor liaison with Fluxx, one of our main cloud platform partners. Presented best practices and new enhancements at multiple user conferences. Completed data migrations and other data projects, including audits, visualizations, cleaning and mapping/documentation.Lauded for client-focused approach, received multiple recommendations, testimonials and referrals from clients.

Toronto, Canada Area

Lead support for Client Success Managers in on-boarding new clients and rolling out online payment solutions to school districts across North America.Mapped out entire 117-step implementation process, resulting in target areas identified for optimization and reduced the time and steps required to bring on new clients. Introduced new project management tools and status reports to improve inter-departmental communication during implementation.Developed Excel macros to automate daily adoption rate reports, generating time savings of 20+ hours per month.Advised on client implementation timelines and processes as part of RFP/RFQ responses. Created and delivered client documentation to upper management.Created new reporting guidelines for measuring and monitoring key client performance indicators to ensure continued client satisfaction. Devised turnaround action plans and recommendations for individual clients.High recommendations from Client Success Managers for providing outstanding support, hard work-ethic, and ability to translate technical concepts to non-technical clients.Co-managed the company’s product unit, including leading for user interviews and requirements gathering workshops, drafting product documentation, and organizing user acceptance testing.Advised senior technical leads on backlog scheduling, creating new release management workflows and deployment approval checklists.Overhauled the agile development workflow in our JIRA ticketing system and introduced new processes for prioritizing projects and tickets, resulting in better visibility into the development backlog and shorter release cycles.Presented project proposals and documentation to the CEO that were ultimately approved, signed and incorporated into the product roadmap.Took the lead in organizing User Acceptance Testing and was the first point of contact for bug triage.

Vancouver, Canada Area

Led a team of seven developers, testers and business analysts using Agile software development methodology in coordination with two offshore teams in Vietnam.Facilitated stakeholder meetings to decide on priority of product development requests and fixes. Managed the product backlog and scheduled work in development sprints across three development teams for monthly delivery.As lead BA, worked with marketing and program managers to translate business needs into technical specifications and requirements. Conducted user interviews and business requirements analysis to deliver projects to technical teams for development.Developed strong multi-tasking skills from juggling dual roles and responsibilities. Handled dynamic environment and multiple requests through impeccable organisation, time-management, and strong communication. Acted as department front-door (first point of contact) for marketing queries, global customer support issues, production outages and bug triage.Scoped and implemented various marketing initiatives to support the consumer business, including implementing analytics using Google Tag Manager, Exact Target email marketing campaigns, and in-house data reporting and mining services using SQL Server Reporting Services (SSRS).

3777 Kingsway, Burnaby Bc

Managed the end-to-end implementation of a portfolio of system enhancements with a combined budget of $2m to target improved first-pass yield and operational efficiency. Delivered 39 defect fixes and system enhancements generating estimated savings of $270k from fallout reduction (+5% to 91% pass rate for all orders), and $500k in operational savings. At handover, project had over 35 items in progress and 70 additional candidates in-funnel.Maintained tight controls on combined project budget. Tracked expenses within +/- 15% variance, and modeled $750k of forecasted spend.Strong interpersonal and client skills from collaborating with business analysts and technical stakeholders. Liaised with multiple teams to canvas and gather requirements, analyze feasibility, and provide recommendations for project sponsors. Maintained excellent working relationships and received a personal score of 99% in year-end partner satisfaction.Developed in-house dashboards and project templates to support continuous tracking of performance metrics and partner feedback. Successfully demonstrated proof of concept for virtualized testing by creating a virtualized stub environment to break dependency on testing windows and environment availabilities.

Waterloo, On

Customized, deployed, and managed high-security R&D prototypes and pre-release devices for development groups around the world. Recognized by management as most productive and efficient team member; fulfilled over 3,000 work orders and deployed 38,000+ devices with high accuracy and reliability to critically support my team’s deliverables of Playbook and BB7. Noted for positive attitude and taking initiative to adopt additional projects and responsibilities, going above and beyond, including being lead point of contact for firmware upgrades, custom configurations, creating documentation for knowledge transfer, providing input for tool enhancements, maintaining supercomputers and training new hires.Organized and led after-hours production lines during emergency deadlines to support meeting international release dates for new devices.Recognized by senior management for consistently delivering results and team-leading output while operating with constrained deadlines and shifting priorities. Able to multi-task and charged with handling 5-6 program assignments, compared to typical load of 1-2 assignments.

Whistler, Bc

Provided friendly, patient and high quality customer service to media clients from around the world on behalf of VANOC as a front-line volunteer technician. Troubleshooted and resolved a variety of technical and network issues for international press members at Olympic venues.Selected for having excellent client-facing skills and patience to troubleshoot and resolve technical issues for international press members at Olympic venues. Recognized by supervisors for developing superb rapport with staff and Sochi volunteer observers, and for maintaining professionalism and calm, positive composure when faced with demanding and stressful situations.