Kenny Li Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Serving Fluxx Community Ambassador and member of Fluxx’s Technical Customer Advisory Board. Presented at multiple Fluxxcons and user groups, leading webinars and discussions.Designed and implemented integrations between Fluxx and various platforms:1. Candid GuideStar: Using Workato, automated tax IDs lookups and retrieval of demographic and financial IRS.

CSI Annex

Experienced in system administration, cloud software configuration, API design, and data management, I thrive at the intersection of technology and business. As part of a lean 16-strong team, I’ve researched, recommended, implemented, and integrated different cloud solutions for grants management (GMS) and customer relationship management (CRM)..

Toronto, Canada Area

Lead support for Client Success Managers in on-boarding new clients and rolling out online payment solutions to school districts across North America.Mapped out entire 117-step implementation process, resulting in target areas identified for optimization and reduced the time and steps required to bring on new clients. Introduced new project management.

Vancouver, Canada Area

Led a team of seven developers, testers and business analysts using Agile software development methodology in coordination with two offshore teams in Vietnam.Facilitated stakeholder meetings to decide on priority of product development requests and fixes. Managed the product backlog and scheduled work in development sprints across three development teams.

3777 Kingsway, Burnaby BC

Managed the end-to-end implementation of a portfolio of system enhancements with a combined budget of $2m to target improved first-pass yield and operational efficiency. Delivered 39 defect fixes and system enhancements generating estimated savings of $270k from fallout reduction (+5% to 91% pass rate for all orders), and $500k in operational savings. At.

Waterloo, ON

Customized, deployed, and managed high-security R&D prototypes and pre-release devices for development groups around the world. Recognized by management as most productive and efficient team member; fulfilled over 3,000 work orders and deployed 38,000+ devices with high accuracy and reliability to critically support my team’s deliverables of Playbook and.

Whistler, BC

Provided friendly, patient and high quality customer service to media clients from around the world on behalf of VANOC as a front-line volunteer technician. Troubleshooted and resolved a variety of technical and network issues for international press members at Olympic venues.Selected for having excellent client-facing skills and patience to troubleshoot.