Kerry Clement Email & Phone Number

Boston, Ma, Us

Marlborough, Ma, Us

- Conduct regular 1:1 meetings with sales representatives with a focus on sales forecasting, pipeline updates, and detailed management of opportunity status, notes, and data entry- Perform a monthly review of sales forecasts, contributing to strategic decision-making- Lead the creation, organization, and tracking of all assets and templates within the Qwilr proposal management platform and serve as the platform administrator- Manage full proposal/RFx response lifecycle, including overseeing due dates, timelines, and win/loss tracking, as well as driving efficiency of proposal/RFx process by creating templates, gathering preliminary information, maintaining a response library of standardized language and company information, designing custom graphics/presentations, scheduling management meetings, conducting thorough review/copyediting of outgoing materials, and submitting responses through a variety of RFx platforms such as Ariba, Coupa, and Globality- Provide support to sales management in areas such as sales strategy, team performance analysis, and effective meeting management and scheduling- Organize/assign sales tasks by priority, due date, and status using Monday.com to ensure progress on activities- Develop onboarding plans and paths for sales personnel and deliver training sessions on internal systems and processes including use of proprietary CRM

Marlborough, Ma, Us

- Support sales representatives throughout the sales cycle, addressing needs promptly- Create and maintain professional proposal/presentation templates for sales representatives, adhering to established branding guidelines- Review and edit proposals/presentations for grammar, spelling, consistency, clarity, and visual elements to maintain a high standard of quality- Gather information for proposals or RFP responses, meticulously tracking due dates/timelines to ensure timely submittals- Maintain a detailed record of in-process, submitted, and finalized proposals and RFP responses, proactively following up on outstanding submissions- Prepare sales collateral including one-pagers, course catalogs, and rate cards, utilizing tools such as Word, PowerPoint, and Visme - Establish and maintain a centralized sales repository containing information on services, sales collateral, and samples for easy access and reference- Develop and update internal processes documentation, including Standard Operating Procedures (SOPs)- Assist with data entry and track client information within the proprietary CRM system - Create and import prospect lists into proprietary CRM system as needed- Provide new hire onboarding training on processes and systems as needed and track progress and proficiency- Record detailed notes during meetings, ensuring accurate documentation of discussions and action items

Natick, Massachusetts, Us

- Researched availability and procured price quotes from vendors for sales requests with detailed specifications for computers and accessories, networking equipment, and licensing- Prepared and sent quotes to clients, answered client inquiries, and followed up with clients on unfulfilled quotes- Prepared and tracked renewal quotes for licensing, and fulfilled orders prior to licensing expiration dates- Processed sales orders and service tickets in company CRM system for sales requests- Generated invoices, placed orders for products and licensing, and created purchase orders- Tracked, received, and shipped orders- Reviewed and edited marketing materials such as blog posts and website content- Answered and directed inbound phone calls- Ad hoc finance duties such as running credit cards and mailing/emailing invoices

Newton, Ma, Us

- Answered a wide variety of customer inquiries via phone and email using the company CRM system- Analyzed customer purchasing history and reported research from database records to sales staff- Created and sent Maptitude Mapping Software quotes using Quickbooks- Performed accounting tasks as needed such as running credit card charges through Braintree- Performed detailed data entry for Maptitude including adding or updating customer information- Handled shipping/receiving and processed orders by sending download emails or shipping DVDs- Maintained relationships with vendors/resellers and acted as the main point of contact- Handled all administrative aspects of in-house training courses such as maintaining and confirming training registrations, answering trainee inquiries, and preparing the training materials- Reviewed and edited newsletters and marketing mailings for Maptitude- Answered phones and directed customers to the appropriate department after gathering contact information- Greeted visitors and alerted appropriate staff members of arrivals- General office maintenance

North Chicago, Illinois, Us

- Answered incoming phone calls regarding women’s health products, namely Clearblue products- Counseled consumers on how to use products, troubleshot if product was not working, and replaced/refunded products as needed- Documented the details and resolutions of all calls thoroughly using SalesForce- Empathized with consumer and assisted them to have a better user experience in the future

Westwood, Massachusetts, Us

- Answered incoming phone calls regarding starting, stopping, and transferring gas and electric service- Answered questions about gas and electric accounts, or transferred caller to the appropriate department- Updated any pertinent account information such as billing address, phone, and email- Used programs like Oracle Galaxy, Lotus Notes, and Pragma M3i to process orders, locate accounts, and report outages

- Cold called homeowners in the area and offered free house cleanings for word-of-mouth advertising of company products- Answered any questions potential customers had about company products and services- Set up appointments with homeowners for free cleanings and filled out accompanying paperwork

New York, Ny, Us

- Researched music industry news stories daily and proposed story ideas such as live concert coverage, album reviews, and artist interviews- Wrote stories, captured photos, and sent all content in to editor under strict deadline- Covered shows and panel discussions at the four-day CMJ Music Marathon and Film Festival- Transcribed interviews for editors with great attention to detail

- Wrote weekly album reviews of electronic music and attended concerts in Massachusetts/New York for the site- Interviewed up-and-coming electronic artists both in person at festivals such as Camp Bisco X, as well as online and over the phone

- Monitored the Facebook and Twitter pages of several clients such as Cumberland Farms, responding to comments and @replies from fans of the pages- Came up with calendars of daily status updates and tweets for clients, paying close attention to the “voice” of the client and to the client’s target audience- Created a social media presence for clients of Likeable Media by responding quickly to fans/followers to keep them interested in the brand