K.C. Mclaughlin Email & Phone Number

Cary, North Carolina, Us

• Design, development and delivery of Onboarding and Mentor/Mentee educational programs, courses, and curricula for agents to effectively run their business.• Create new and/or revise existing F2F, e-learning, online courses, instructional manuals, video tutorials, learning simulations, and blended courses.• Assess and evaluate initiatives linking training and development activities directly to long-term strategic goals and apply various techniques to improve quality and relevance of education and training for agents.• Analyze, report, and improve training effectiveness using performance evaluations, course completions, and surveys.• Assessed skill gaps for agents and developed training courses to meet identified needs.• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new agents and employees.• Oversee training and communication of enterprise software implementation for management, agents, and staff.• Direct development, implementation, and facilitation of integration of learning platforms and programs that drive performance and work environments and support learning, discovery, for continuous improvement.• Manage partnerships with Learning Management System (LMS) development team(s) to implement updates for real estate training needs.• Responsible for training in all LMS platforms and systems communications.• Certified Buffini Mentor• RPR Certified Trainer• Broker, REALTOR®, e-PRO®, PSA® Licensed 2007

Cary, North Carolina, Us

Broker, Realtor, e-PRO, PSA at RE/MAX United Licensed 2007 to PresentBroker, Realtor at RE/MAX United on Triangle Team 2006-2009

• Manage all aspects of department budgets and finances and contribute to overall planning for the gallery. • Reconcile monthly accounting reports, and track expenses against projected allocations.• Schedule and oversee exhibits for local artists. • Supervise staff in departments of framing, sales and operations.• Hiring, firing, scheduling and training of staff.• Responsible for the implementation and maintenance of a computerized inventory and billing system.• Oversee merchandise sales analysis and replenishment.

• Supervised ten employees in the initial training and subsequent support of systems procedures for clients in the usage of company software products.• Supported clients on Windows-based as well as UNIX-based version of the company software.• Customized online and on-site training sessions to meet client needs.• Conducted post training evaluations to ensure that the program was successful and met client requirements.• Designed, coordinated and delivered Sales and Training Seminars for National and Regional Shows for new and existing clients on company software capabilities.• Created and updated training documentation including operations manuals, training tools and system procedures. • Maintained Online Documentation, Catalog of Reports and Marketing Materials to support system software.• Published a quarterly newsletter to promote new modules, advertise training seminars and events, and provide quick tips for efficient use of the software.• Designed promotional CD to demonstrate the various capabilities of the software.• Created Support Call tracking and billing system for current clients on the software.• Assisted in the organization and design of company website.• Responsible for the design and maintenance of the online store.

• Coordinated and delivered educational seminars and workshops to set standards and procedures for corporate policy and unveil seasonal marketing strategies, sales goals and payroll budgets for twelve stores in the Long Island District.• Designed and implemented a six-week intensive management training course for all new managers in the district.• Designed initial layout and selected title base for all new stores in the district.• Provided administrative and systems support for store managers and staff for twelve stores.• Assisted in the design layout and title selection for quarterly promotional catalogs.• Prepared monthly, quarterly and annual reports to illustrate the status of district sales and identify trends.

Encore Books, Smithtown and Mt. Sinai, NY 7/91-7/96 Operations Manager• Concurrent operations management of the Smithtown and Mt. Sinai stores, supervising thirty employees.• Achieved annual and monthly sales goals within given payroll budget.• Constructed and designed displays to market promotional merchandise.• Hiring, firing, scheduling and training of employees.• Inventory monitoring, replenishment and control.• Scheduled and oversaw store book signings with local and best-selling authors.• Prepared monthly, quarterly and annual reports to illustrate the status of store sales and identify trends.

M.S. Master Of Science, Management & Policy

B.S. Bachelor'S Degree, Dual Major In Business And Economics