Natural Gas Scheduler
CurrentFacilitate high level of customer service by responding to customer requests and solving issues within a timely and accurate manner through Multi channels email, phone, and IM, confirmations, pipeline reductions, reports/reporting screens, imbalance, and maintenance.Process confirmations for Interconnects for NAESB Cycles through EBB or Email.Monitor customer imbalances on system while working with management and gas control departments to resolve/decrease total month-end… Show more Facilitate high level of customer service by responding to customer requests and solving issues within a timely and accurate manner through Multi channels email, phone, and IM, confirmations, pipeline reductions, reports/reporting screens, imbalance, and maintenance.Process confirmations for Interconnects for NAESB Cycles through EBB or Email.Monitor customer imbalances on system while working with management and gas control departments to resolve/decrease total month-end balancesTesting, and documentation of fuel rates changes biannuallyCollaborate with Commercial Department to monitor PAL/AO activity for all customers each month to verify contracts are being nominated and cleared within the time frame of Park or LoanCustomer Working Group Coordinator: Coordinate external customer and internal personnel communications, maintain and prioritize requests made from group, actively work on JIRAs and system updates with how they relate to requested items, collaborate with IT and Management departments for JIRAs and status of testing; facilitated internal meetings to discuss next steps and debriefings.Capital Projects: Collaborated with Capital Project Team to prepare for weekly meeting updates, project timeline, mitigating challenges for DART, and to provide a status update on Scheduling’s role within the project. Show less
