Kernernorland, a leading provider of complex and high-end technology solutions across multiple geographies, including the United States, Australia, Philippines, Sri Lanka, Singapore, India, and the United Kingdom. As the head of global technology operations, I am driving the company's continued success in providing cutting-edge solutions in the areas of Artificial Intelligence, Machine Learning, Cloud integration, and technology infrastructure under SaaS and PaaS services. Kernernorland has its unique software and services platforms, including user productivity management, HR lifecycle, analytics, data warehousing, project management, and AI.

•Providing infrastructure technical support for all existing projects bycollaborating with teams until the closure.•Migrate on-prem servers and applications to Azure Cloud infrastructure.•Establish site to site connectivity between on-prem, hybrid and cloud environments. •Administering, configuring and troubleshooting Azure cloud related tasks. •Administering, configuring and troubleshooting firewalls such as Palo Alto andPf-Sense within all regions of the organization.•Administering, Configuring and troubleshooting Meraki wireless switches andAPs within all regions of the organization.•Pro-actively monitoring customer sites using Nagios, Prometheus and Grafanadashboards.•Implementing and configuring backup and log monitoring softwares.•Communicating with customer, in-house teams and vendors/partners to getexisting systems updated and expanded according to the future needs.•Knowledge sharing with junior engineers by hosting KT sessions.•Ensure all infrastructure related hardware systems are up to date withrequired security updates.•Participating for ISO 27001 audits and fine-tuning systems accordingly.

•Providing infrastructure technical support for all existing projects by collaborating with project managers and principal until the closure.•Leading the Infrastructure team in troubleshooting complex infrastructure related issues.•Engaging with sales and pre-sales teams to finalize the design and implementation scope of projects including Network, Storage and Virtualization.•In collaboration with the team, planning and performing platform upgrades in Hardware devices, applications and operating systems as required.•Pro-actively monitoring customer sites by conducting regular health checks and preventive maintenance on systems.•Communicating with customer, in-house team and vendors/principals to get existing systems updated and expanded with the future needs.•Engaging with customers on a weekly and monthly basis for technical review meetings.•Performing vulnerability fixing and compliance fixings to fulfill the requirements of quarterly submitted reports of customers.•Using varies tools such as Wireshark, Network monitoring systems to troubleshoot infrastructure related issues.•Gathering requirement for platform migrations from different stakeholders.•Enhancing the existing knowledge by leaning future technologies such as Containerization (Docker), Orchestration (Kubernetes), Cloud (Azure) and SDWAN.

• Handled Email migration project from IBM Lotus Notes to Google Apps.• Handled and administrated Microsoft Systems Center Configuration Manager for all Windows and third party patching inside the bank and branches.• Engaged with External Audits and External Vulnerability assessments and follow up fixing process with each application and process owners.• Make sure all Routers, Switches and Servers are up to the standard baseline configurations with each administrator and performed quarterly vulnerability assessment on all devices.• Managed and monitored ESET Virus Guard Server and Palo Alto firewall.• Created RPFs on SIEM, Web Gateway and DLP solutions.• Member of the ISO 27001 implementation team.• Engaged with incident management and response as day to day activities.

• Create CISCO Bill-of-Materials, EMC storage sizing as day to day activities.• Perform hands-on implementation, administration, monitoring and troubleshooting of CISCO Wireless LAN Controllers, CISCO Standalone Access Points, CISCO Mobility Express and CISCO Meraki.• Perform hands-on implementation, administration, monitoring and troubleshooting of CISCO switches and routers in multiple switch, multi ISP and multi WAN environments.• Perform hands-on implementation, administration on EMC Unity, VNXe and VNX storage systems in both Unified and Block.• Work as first point of contact of CISCO TAC for Switches, Routers, Access Points and Servers troubleshooting and RMA.• Look after Company’s managed service account with British Telecom and worked with varies MNCs.• Represent company as both the Account Manager CUM Engineer when needed.Participate in CISCO and EMC partner events and training programs.• Visit customer sites frequently to gather information and to know whether implemented solutions are working fine and document each and task performed for future use.

• Provided support regarding CISCO equipment and work with distributors for new updates, product outages and raise purchase orders on behalf of company.• Managed to upgrade company partnership with Cisco to Select with certifications.• Create Bill Of Meterials on behalf of company and other CISCO Partners.• Performed hands-on implementation, administration, monitoring and troubleshooting of LAN & WAN on CISCO Small – Medium business.• Represent company in CISCO partner summits and other brand events and able to build collaboration among them with the business.• Represent company in intensive tours and trainings. ( Spain & New Zealand for CISCO SMB awards and Singapore for a Sony training )• Configured, monitored & maintained company e-mail accounts.• Ensured communication Network & other IT resources (PABX System) are functioning to enable day to day operations of users in the company.• Engage with customers with all kind of issues arise due to late handover of notebooks, shipment delays of CISCO as the head of the technical and manage to resolve them in a friendly manner.

• Installed, maintained & troubleshoot PCs and notebooks and printers.• Went door by door repairing, cleaning and educating end-users and got to know variety of human needs and their expectations.• Performed hands-on implement, administration, monitoring, and troubleshooting of Local Area Network (LAN)• Ensured to install and update an operating system, Antivirus & other software.

• Installed, maintained & troubleshoot PCs, Servers, Printers and attend day-to- day user’s problem calls.• Performed hands-on implement, administration, monitoring, and troubleshooting of Local Area network (LAN) through observation of Network Monitoring and Diagnostic Tools for potential problems or outages.• Trained staff in the use of MS Office & operating system such as Win XP.