Karen Coar Email & Phone Number

Atlanta, GA

Atlanta, GA

- Key support to Operations and Sales to ensure services flowed seamlessly- Accepted new bookings for origin/destination services for the international transport of household goodsand automobiles via sea and air; schedules said services with local Dispatch- Functioned as the customer service advocate and advisor to the relocating family- Collected payments.

Norcross, GA

- Accepted new bookings from national and government accounts registering new moves- Facilitated pre-move consultations with transferees over the phone to get details for surveyors- Rated shipments and ran estimates for accounts based on the current tariffs - Gained approvals from accounts for all necessary services of the move- Made check calls via phone.

Atlanta, GA

• Assisted Visual Strategist on cases to ensure no details were missed- Researched subject information for cases
• Updated and chased delegated tasks to ensure progress to deadlines
• Created and compiled engagement packages for new clients in MS Word and Adobe Pro
• Proofed graphics and text in presentations for final submissions to clients
• Maintained repositories of graphics files for both clients and company
• Design work included:- Editing demonstratives with Adobe Illustrator- Extensive use of PowerPoint to create and design storyboards and legal presentations- Light coding in Flash for interactive graphics

Sterling, VA

• Promoted from corporate Move Management to being sole POC for U.S. Dept. of State account within 6 months
• Accepted new move bookings to move transferees internationally
• Answered incoming calls and emails from Transportation Counselors at Dept. of State
• Coordinated move details and communicated with transferees on all moves
• Assisted transferees with all queries via phone/email and acted to resolve any problems quickly
• Ensured transferee records on company computer system were accurate and entered in timely manner

Sterling, VA

• Oversaw, monitored and tracked coordination of all assigned corporate moves from point of shipment acceptance to delivery
• Communicated with transferee to coordinate move and to ensure the highest level of customer service and satisfaction
• Received survey results and verified all quoted services were in accordance with account profiles
• Rated survey results to verify shipping costs were within account profiles
• Collected, tracked, and filed all shipment delivery documents from supplier to ensure timely billing to client

Vandalia, OH

• (Hired on after temping).
• POC for customer assistance via e-mail, fax, and phone regarding status of orders
• Key person for Special Projects: created and updated reports, spreadsheets, and documents
• Inducted, dispatched, priced, and invoiced orders in Oracle and utilized external customer databases
• Established, filed and maintained repair files
• Created and maintained work instructions via PowerPoint for training and support of position

Dayton, Ohio Area

• Sold candles and related products through direct home marketing
• Worked with a variety of hostesses in planning and executing home parties and other events
• Built own team of 2 sponsored consultants from previous hostesses
• Collected and processed orders using web based applications, email, and phone skills

Dayton, Ohio Area

• Supervised team for Unit Manager
• Responsible for sending daily and weekly reports to lender
• Responded to customer service questions or issues
• Prepared HUD-1 statement per closing instructions provided by lender
• Troubleshot issues that were disseminated through e-mail or voice mail
• Provided training and guidance for new Client Service Processors

Dayton, Ohio Area

• Worked closely with Project Manager to ensure finish of research projects and meeting of deadlines
• Converted market research results from MS Access into MS Word format
• Formatted Word documents
• Compiled reports into hard copies and created multimedia for client presentations

Dayton, Ohio Area

• Screened calls for Account Managers, developed rapport with and helped clients, registered new clients
• Maintained company E-mail database of few thousand addresses
• Created Word documents for personnel
• Compiled, formatted, and assembled company proposals
• Compiled and formatted data for Marketing Research projects, prepared results in form of multimedia for clients
• Proofread test report results and other various Word documents

Dayton, Ohio Area

• (short term temp position)
• Improved organization of and maintained file system of current broker/correspondent packages
• Created database using Access for terminated broker/correspondent accounts
• Established file system for said accounts
• Typed and sent account termination letters to customers
• Assembled new broker/correspondent files

Visual Communications

4.0 GPA Dean’s List: 2006, 2007 Degree in progress

Music Education