As a Quality Control Manager at SECU, I oversee the development and implementation of policies, procedures, services, products, and systems that ensure quality control for investor lending activities. I have over a year of experience in this particular role, however I bring over 25 years of expertise within the Financial industry; 16 years of expertise in underwriting, credit analysis, compliance, and risk management. I also have a bachelor's degree in business administration, an associate's degree in accounting, and IT system administrator program certifications.I am passionate about delivering excellence and innovation in the financial services industry, with a focus on meeting the needs and expectations of our customers and stakeholders. I have demonstrated my skills in analyzing complex regulatory requirements, executing enterprise-wide initiatives, resolving software issues, and performing creditor financial analysis. I have also earned multiple certifications, such as Linux+ and MTA, and received the Wells Fargo Home Mortgage Service Conference Award for my outstanding performance and leadership. I am always eager to learn new technologies and tools that can enhance the quality and efficiency of our processes and products.