Kathleen Corazzo Email & Phone Number

United States

• Manages projects of a complex nature related to departmental performance; initiates, establishes, and maintains business relationships with all key stakeholders of the project, both internal and external; manages resources appropriately in order to reach goals and objectives.• Assists with day-to-day operations of the department as directed by the customer service manager or director; works with teams and management to resolve schedule and resource conflicts.• Contributes to the creation, documentation, and maintenance of standard operating guidelines, procedures, templates and tools; looks for opportunities to standardize and simplify documentation and procedures across all models.• Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions.• Identifies training needs and assists in developing training programs to meet those needs.• Identifies reporting needs and develops reports to support client requirements and ICS performance goals; works with supervisors to standardize reporting as much as possible across the models and ensures that all supervisors understand and use the reporting tools effectively.• Identifies and defines IT needs for the department; works with various IT departments to ensure hardware and software needs are met.• Monitors and supports maintenance of the Document Management System.• Performs related duties as assigned.

Frisco, Tx

• Acts as stand-in for PC during absence by monitoring workload and assigning work to PCC's; responding to, acting on, and/or assigning out team emails; processing NOGO's, D/C's, Voids, and status changes; mentoring on processes and tasks; training new team members; and other backup tasks such as: reporting, focus on efficiency, CMS Supervisor (phone queues, skills, availability); assigning work via ScriptMed, and other ad-hoc back up tasks• Answers and resolves patient inquiries within committed time frames. • Assists patients with drug therapy and pharmacy care issues. • Promotes drug compliance. • Reports all adverse events related to drug therapy and pharmacy care. • Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties. • Participates in administration of patient's pharmacy care plan. • Troubleshoots and resolves patient and payer issues in a timely fashion. • Works in a time-sensitive, high-demand productivity environment. • Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team. • Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed. • Coordinates responses and resolutions with appropriate internal and external parties. • Actively participates in discussions with pharmacists, nursing services, pharmacy support manager, and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues. • Performs related duties and special projects as assigned.

Frisco, Texas

• Pharmacist Call Back: Celgene & Chronic, New & Pending; monitor queues; review, act, annotate, pend or complete; process & complete Email Task Referrals; research referrals and obtain prescriptions for new or continued treatment from the appropriate MD offices via phone, fax, and/or eRx request.• NOGO: Review, analyze, scrutinize, complete or deny with instruction.• Pre-QA: Accurately transcribe prescription and patient information from the referral documentation into the system• Update patient information, process refill & reorder requests, and escalate as necessary• Imaging: Open new referrals; reprocess images from cancelled referrals; attach images to referrals• Manage calls to and from internal and external customers for clarification of prescriptions, requesting further information, issue resolution, and/or to inform them of a delay in services; transfers calls and confers with Pharmacists accordingly• Reports Adverse Events and creates Discharge Summaries accurately, timely, and efficiently

Allen, Texas

• Inventory: Monitor inventory levels, product aging, short-date, and overstock; product rotation; product return to Warehouse and Genco on daily, weekly, monthly, & quarterly basis with accompanying reporting• Customer Service/Patient Relations: assist customers and retrieve prescribed, OTC, & BTC medications/items; as well as mixing suspension medications for patients at the time they are picking them up.• Drive-thru service: assist customers that are picking up and/or dropping off prescriptions and troubleshooting any challenges with insurance, prescribers, prior authorizations, refills, prescriptions, etc.• Utilize POS to process cash/credit transactions, insurance adjudications, and finding and applying relative discounts for customers• Update patient information, process refill requests, update insurance information, and escalate as necessary• Production: print labels from queue, pull medications by NDC, as well as label, scan, and fulfill prescriptions• General pharmacy cleanliness, organization, restocking, product ordering/receiving, and product maintenance

Allen, Tx

Registered Pharmacy Technician Trainee.

Plano, Texas, Us

Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure that product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision and provide service to multiple departments in the stores. These associates execute approved general bay service, tasking, projects, and resets safely, accurately, and efficiently. MEAs must build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers. Day Team Merchandising Execution Associates (MEAs) typically service a single store location and may be scheduled to work Monday-Friday.

Plano, Tx

Duties included: Entrance Door (greeting/checking memberships); Exit Door (verifying/auditing purchases); Cashier Assistant (expediting member's purchases; customer service); Front End Assistant ("go backs"; "runner"; clothing; special projects; 'purse table'); Closing Maintenance Shift (all clean up calls, spills, projects, shift janitorial/trash/cleaning, and closing cleaning duties by end of shift - 98% of shifts "solo").Accomplishments: Positive Performance Log (recognition via a manager in another dept.); Great Job Board 2+ posts/comments (recognized/complimented by members more than twice, although only two publically posted at separation); Positive Performance Review with recognition and input from many dept. managers - and supervisors; "spotting" two potential theft incidents & one gun on the premises; learned tasks quickly with little to no training by diving in, asking questions, taking pride in my work, and approaching all tasks eagerly and enthusiastically.

Plano, Tx

• Heavy advanced Excel, SQL, SAP, PowerPoint, SharePoint, & Dashboards; data mining; EDI; benchmarking; defining, monitoring, and reporting KPIs; cycle time reduction; ad hoc requests/projects/reports (PMO, EF&I, Civil, NPI, CSI). Developed detailed analysis to drive strategic business decisions.• Analyzed and modeled the business process to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software. Evaluated potential software solutions and the system architecture to ensure that they meet business requirements.• Defined the business problem and primary objectives of new process. Identified and validated the key business requirements. Lead cross-functional business process re-engineering teams and continuous improvement efforts.• Created functional requirements in use cases. Coordinated requirements walk-through and sign-offs, verifying with owners/stakeholders that use cases and process models accurately portray specific business needs. Contributed to project plans throughout PLC/SDLC.o Recognized/Awarded for being “Outstanding, Commendable, High/Best Performer”, November 2014 [only two commendations that month: myself and one of my teammates] and received numerous commendations.

Plano, Tx

• Governance, Budget Roadmap, and Project and Department Financial Reporting and Maintenance: advanced Excel and Power Point presentations; communication, meetings, and correspondence with Directors, Managers, Stakeholders.• Meetings with Stakeholders, CFRs, PMs, KAMs, ACRs, PFMs, PDU, et al: project status, budgetary monitoring and concerns, financial tracking, and delivery schedule. Suggested areas for improvement in business internal processes, along with potential solutions.• • Monitoring, tracking, maintaining, modifying, publishing, and reporting: Project Costs; POs; CRs; WIP; WBS/PD/Project/Network Budgets; Resource Requests (ICRRBs, SRMs, and POs); tasks; project assignments; schedules/timelines; project milestones and tollgates. Followed documented Change Request process - validated and worked with Project Managers on changes affecting project phase timeline, release/delivery schedule, or project cost/budget. Ad hoc tasks, projects, meetings, and reports. Provided analytical support by coordinating data extraction from various databases, performing data interpretation, and assisting with comprehensive workflow process development.• Collaboration with OrderDesk, Sourcing, and other departments in order to open, maintain, and close Networks and Projects: Pre-close audits (SAP reports, CSR reports, CoPQ reports), and closure of Networks, Projects, and WBSs. Delivered work products throughout the project life cycle.o RCA of data integrity issues revealed anomalies, exceptions, and a deteriorated process – presented review of data, options, and suggestions, resulting in new process (and method of accountability and reporting).

Dallas, Tx

• • Accounting: A/P; A/R; GL; JEs; Bank account reconciliations; Month End, Quarterly, and Year End Financials; State and City Property Taxes; calculating and reporting of accruals, reversals, depreciation, and amortization; Revenue Distribution; Stock Certificate issuance; sales commission reconciliations and reporting; expense report audits and reconciliations.• • Administration: Payroll processing; benefits enrollment/termination; vacation/PTO tracking/accrual; Employee file maintenance; new hire processing and training assist; termination/exit interviews and processing; vendor and product research, review, and comparison relative to cost savings; authoring of new policy and procedure - presentation, training, and follow-thru of any changes; attendance and input during meetings between Vendors and Department Leaders.o Renegotiated Housing and Car Lease contracts – 7 to 10 percent savings each month.

Carrollton, Tx

• Supplier/Product research, analysis, and reporting; A/P invoice and PO status research (Oracle); Marketplace; SAP; Excel.• • Provided internal support for day to day needs of Buyers and Directors via project management of RFPs, RFQs, and/or RFIs - including report generation, analysis, and system maintenance as it related to commodities/categories/items; designed and developed presentations in conjunction with Directors for all levels; ad-hoc reporting, tasks, and projects.• Coordinated Roll Outs and implementation of suppliers, contracts, products, and programs with Corporate and Franchise customers; managed internal projects and system data for Procurement Team; actively drove project participants to ensure projects/tasks were delivered within time and scope.o Revealed $16k under-billing flaw in calculations for WiFi Rollout – implemented correction process.

Dfw Metroplex, Tx

• Assignments/Contracts: Accounting (bank reconciliations, A/P, A/R, JEs, payroll, Excel, SAP), customer relations, cash and credit transactions, business development, database creation and management, document processing, research, physical inventory auditing.• Industries: Hospitality, Entertainment, Retail, Industrial Equipment, Fashion Manufacturing, Mortgage, Construction, IT.

Frisco, Tx

• Advanced Excel & Salesforce: Management of monthly forecasts; update of sales tracking spreadsheets; collection and consolidation of All Americas Regional Forecasts into single Monthly Forecast and Sales Report; ad-hoc reporting.• C-Level Executive Assistant: direct support to VP of Sales for The Americas and Executive Manager of Maintenance Contracts and Sales; maintenance of Sales Team Calendars and VP’s local appointments; new tracking report creation and publication; open training order reconciliation and support.• General Administrative Duties: Trip Reports; Monthly Expense Reports; Office Supply inventory management; WebEx Conferencing; A/P; RFQs; Purchase Requisitions; IT/laptop/Blackberry management and support; planning, coordination, and management of Regional Sales Meetings/Events, conferences, and training classes (travel, catering, venue, etc.).

Addison, Tx

• Accounting and bookkeeping: A/P, A/R, G/L, JEs, payroll, employer/payroll taxes, bank account reconciliations, financial reports, invoicing/billing, collections, preparation of annual Federal Tax Reports/Filings.• Office Management: bank deposits, online payments/purchases, internet research/activity, proofreading and editing, advertising/media (print, radio, and TV) audits and reconciliation, talent recruiting and registration, HR (new hires, benefits, W-2’s, and 1099’s), maintenance of client files and accounts.• Personal assistant to owner: handled personal accounting, taxes, and calendar; personal errands (banking and pet).

Addison, Tx

• Performed any and all office functions including but not limited to: phones, filing, A/P, A/R, merchant transactions, cash and credit card transactions, invoicing, collections, retail sales, computer marketing, telephone marketing.• Discreetly maintained private financial and personal information of high profile clients; maintained Vendor relations including event/trade show coordination and attendance. • Acted as personal assistant to owner: handled personal business, travel arrangements, calendaring.

Dfw Airport, Tx

• Utilized PeopleSoft to maintain, review, and reconcile contractor Time and Expenses in order to process vendor invoices and submit payment requests. Payables requisition processing, analysis, and reporting (SAP). • Confirmed compliance of Sarbanes-Oxley Act on all contracts and accounting. Reviewed, verified, and processed new and extended contractor requisitions.• Budgetary reports for Sr. Level Executives: data mining, report creation and production (Advanced Excel, PowerPoint, PeopleSoft, Crystal Reports, SQL).

Lewisville, Tx

• Direct report to President for various receivables reporting and A/R forecasting documents; ad hoc tasks and reports.• Created client billing invoices: multiple and staggered billing cycles per month. Managed/maintained Client Accounts including discrepancy research, review, and resolution; reconciliation; reporting.• Worked closely with payroll admin to reconcile contractor TE reporting; ascertained billable expenses for accurate client invoicing (SAP, ADP, Excel). Assisted with ADP Processing: contractor new hire documents and verification.

Richardson, Tx

• Managed multiple IT Projects: material coordination and shipping; project financial management, milestones, costing, and reporting; analysis and tracking of project metrics; administrative deliverables (Excel, PAMS, Crystal Reports); ad hoc reports.• Conducted and attended weekly project meetings; documented meeting minutes and action items with follow-up; identified and sought equitable resolution to project issues/risks/problems; drove major efforts; identified and mitigated potential risks (ROW, legal, budget, timeline, materials/construction)o Research and analysis of several projects, resulting in discovery of more than $2.8M incorrect project account charges and/or misappropriated funds.

Certificate Of Completion, Pharmacy Technician/Assistant, 3.8

Community Pharmacy Technician program

Industrial And Organizational Psychology, 3.4

Focus: Psychology (in the workplace/Industrial)

Business Law, Computer Science, Business Accounting, 3.8

Focus: Business Sciences (Law), CIS, & Accounting

Business Administration, Management And Operations, 4.0

Focus: Business Sciences

Everything From Practical Business Skills To Innovative Life Hacks

NOTE: I am an Autodidact and I continually explore, research, and educate myself via formal, informal, and on-the-job training. I stay.