Kathleen Corazzo Email & Phone Number

United States

• Manages projects of a complex nature related to departmental performance; initiates, establishes, and maintains business relationships with all key stakeholders of the project, both internal and external; manages.
• Assists with day-to-day operations of the department as directed by the customer service manager or director; works with teams and management to resolve schedule and resource conflicts.
• Contributes to the creation, documentation, and maintenance of standard operating guidelines, procedures, templates and tools; looks for opportunities to standardize and simplify documentation and procedures across all.
• Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions.
• Identifies training needs and assists in developing training programs to meet those needs.
• Identifies reporting needs and develops reports to support client requirements and ICS performance goals; works with supervisors to standardize reporting as much as possible across the models and ensures that all.

Frisco, TX

• Acts as stand-in for PC during absence by monitoring workload and assigning work to PCC's; responding to, acting on, and/or assigning out team emails; processing NOGO's, D/C's, Voids, and status changes; mentoring on.
• Answers and resolves patient inquiries within committed time frames.
• Assists patients with drug therapy and pharmacy care issues.
• Promotes drug compliance.
• Reports all adverse events related to drug therapy and pharmacy care.
• Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.

Frisco, Texas

• Pharmacist Call Back: Celgene & Chronic, New & Pending; monitor queues; review, act, annotate, pend or complete; process & complete Email Task Referrals; research referrals and obtain prescriptions for new or continued.
• NOGO: Review, analyze, scrutinize, complete or deny with instruction.
• Pre-QA: Accurately transcribe prescription and patient information from the referral documentation into the system
• Update patient information, process refill & reorder requests, and escalate as necessary
• Imaging: Open new referrals; reprocess images from cancelled referrals; attach images to referrals
• Manage calls to and from internal and external customers for clarification of prescriptions, requesting further information, issue resolution, and/or to inform them of a delay in services; transfers calls and confers.

Allen, Texas

• Inventory: Monitor inventory levels, product aging, short-date, and overstock; product rotation; product return to Warehouse and Genco on daily, weekly, monthly, & quarterly basis with accompanying reporting
• Customer Service/Patient Relations: assist customers and retrieve prescribed, OTC, & BTC medications/items; as well as mixing suspension medications for patients at the time they are picking them up.
• Drive-thru service: assist customers that are picking up and/or dropping off prescriptions and troubleshooting any challenges with insurance, prescribers, prior authorizations, refills, prescriptions, etc.
• Utilize POS to process cash/credit transactions, insurance adjudications, and finding and applying relative discounts for customers
• Update patient information, process refill requests, update insurance information, and escalate as necessary
• Production: print labels from queue, pull medications by NDC, as well as label, scan, and fulfill prescriptions

Allen, TX

Registered Pharmacy Technician Trainee.

Plano, Texas, US

Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure that product is displayed correctly to drive sales and.

Plano, TX

Duties included: Entrance Door (greeting/checking memberships); Exit Door (verifying/auditing purchases); Cashier Assistant (expediting member's purchases; customer service); Front End Assistant ("go backs"; "runner"; clothing; special projects; 'purse table'); Closing Maintenance Shift (all clean up calls, spills, projects, shift.

Plano, TX

• Heavy advanced Excel, SQL, SAP, PowerPoint, SharePoint, & Dashboards; data mining; EDI; benchmarking; defining, monitoring, and reporting KPIs; cycle time reduction; ad hoc requests/projects/reports (PMO, EF&I, Civil.
• Analyzed and modeled the business process to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software. Evaluated potential software solutions and the system.
• Defined the business problem and primary objectives of new process. Identified and validated the key business requirements. Lead cross-functional business process re-engineering teams and continuous improvement efforts.
• Created functional requirements in use cases. Coordinated requirements walk-through and sign-offs, verifying with owners/stakeholders that use cases and process models accurately portray specific business needs..

Plano, TX

• Governance, Budget Roadmap, and Project and Department Financial Reporting and Maintenance: advanced Excel and Power Point presentations; communication, meetings, and correspondence with Directors, Managers.
• Meetings with Stakeholders, CFRs, PMs, KAMs, ACRs, PFMs, PDU, et al: project status, budgetary monitoring and concerns, financial tracking, and delivery schedule. Suggested areas for improvement in business internal.
• Monitoring, tracking, maintaining, modifying, publishing, and reporting: Project Costs; POs; CRs; WIP; WBS/PD/Project/Network Budgets; Resource Requests (ICRRBs, SRMs, and POs); tasks; project assignments.
• Collaboration with OrderDesk, Sourcing, and other departments in order to open, maintain, and close Networks and Projects: Pre-close audits (SAP reports, CSR reports, CoPQ reports), and closure of Networks, Projects.

Dallas, TX

• Accounting: A/P; A/R; GL; JEs; Bank account reconciliations; Month End, Quarterly, and Year End Financials; State and City Property Taxes; calculating and reporting of accruals, reversals, depreciation, and.
• Administration: Payroll processing; benefits enrollment/termination; vacation/PTO tracking/accrual; Employee file maintenance; new hire processing and training assist; termination/exit interviews and processing; vendor.

Carrollton, TX

• Supplier/Product research, analysis, and reporting; A/P invoice and PO status research (Oracle); Marketplace; SAP; Excel.
• Provided internal support for day to day needs of Buyers and Directors via project management of RFPs, RFQs, and/or RFIs - including report generation, analysis, and system maintenance as it related to.
• Coordinated Roll Outs and implementation of suppliers, contracts, products, and programs with Corporate and Franchise customers; managed internal projects and system data for Procurement Team; actively drove project.

DFW Metroplex, TX

• Assignments/Contracts: Accounting (bank reconciliations, A/P, A/R, JEs, payroll, Excel, SAP), customer relations, cash and credit transactions, business development, database creation and management, document.
• Industries: Hospitality, Entertainment, Retail, Industrial Equipment, Fashion Manufacturing, Mortgage, Construction, IT.

Frisco, TX

• Advanced Excel & Salesforce: Management of monthly forecasts; update of sales tracking spreadsheets; collection and consolidation of All Americas Regional Forecasts into single Monthly Forecast and Sales Report; ad-hoc.
• C-Level Executive Assistant: direct support to VP of Sales for The Americas and Executive Manager of Maintenance Contracts and Sales; maintenance of Sales Team Calendars and VP’s local appointments; new tracking report.
• General Administrative Duties: Trip Reports; Monthly Expense Reports; Office Supply inventory management; WebEx Conferencing; A/P; RFQs; Purchase Requisitions; IT/laptop/Blackberry management and support; planning.

Addison, TX

• Accounting and bookkeeping: A/P, A/R, G/L, JEs, payroll, employer/payroll taxes, bank account reconciliations, financial reports, invoicing/billing, collections, preparation of annual Federal Tax Reports/Filings.
• Office Management: bank deposits, online payments/purchases, internet research/activity, proofreading and editing, advertising/media (print, radio, and TV) audits and reconciliation, talent recruiting and registration.
• Personal assistant to owner: handled personal accounting, taxes, and calendar; personal errands (banking and pet).

Addison, TX

• Performed any and all office functions including but not limited to: phones, filing, A/P, A/R, merchant transactions, cash and credit card transactions, invoicing, collections, retail sales, computer marketing.
• Discreetly maintained private financial and personal information of high profile clients; maintained Vendor relations including event/trade show coordination and attendance.
• Acted as personal assistant to owner: handled personal business, travel arrangements, calendaring.

DFW Airport, TX

• Utilized PeopleSoft to maintain, review, and reconcile contractor Time and Expenses in order to process vendor invoices and submit payment requests. Payables requisition processing, analysis, and reporting (SAP).
• Confirmed compliance of Sarbanes-Oxley Act on all contracts and accounting. Reviewed, verified, and processed new and extended contractor requisitions.
• Budgetary reports for Sr. Level Executives: data mining, report creation and production (Advanced Excel, PowerPoint, PeopleSoft, Crystal Reports, SQL).

Lewisville, TX

• Direct report to President for various receivables reporting and A/R forecasting documents; ad hoc tasks and reports.
• Created client billing invoices: multiple and staggered billing cycles per month. Managed/maintained Client Accounts including discrepancy research, review, and resolution; reconciliation; reporting.
• Worked closely with payroll admin to reconcile contractor TE reporting; ascertained billable expenses for accurate client invoicing (SAP, ADP, Excel). Assisted with ADP Processing: contractor new hire documents and.

Richardson, TX

• Managed multiple IT Projects: material coordination and shipping; project financial management, milestones, costing, and reporting; analysis and tracking of project metrics; administrative deliverables (Excel, PAMS.
• Conducted and attended weekly project meetings; documented meeting minutes and action items with follow-up; identified and sought equitable resolution to project issues/risks/problems; drove major efforts; identified.

Certificate Of Completion, Pharmacy Technician/Assistant, 3.8

Community Pharmacy Technician program

Industrial And Organizational Psychology, 3.4

Focus: Psychology (in the workplace/Industrial)

Business Law, Computer Science, Business Accounting, 3.8

Focus: Business Sciences (Law), CIS, & Accounting

Business Administration, Management And Operations, 4.0

Focus: Business Sciences

Everything From Practical Business Skills To Innovative Life Hacks

NOTE: I am an Autodidact and I continually explore, research, and educate myself via formal, informal, and on-the-job training. I stay.