Kristine T. Email & Phone Number

•Welcomed potential customers and gave suggestions on beneficial services.•Collaborated with clients, co-workers, and employers.•Attentively listened to customers’ wants and expectations for their pets and was able to translate that into a reality. •Managed time properly, which resulted in being able to increase client satisfaction by 20%.•Trained one newly hired employee.•5 clients from previous workplace traveled an hour each way because of the skillset and care I provided.•Ability to gain customers’ trust by being personable and genuinely helpful, which created an atmosphere they would consistently return to.

•Increased productivity, clientele, and return customers at both locations. •Increased clientele from 4 pets to 8 pets per week, resulting in a 100% gain in reoccurring customers.•Built up a steady clientele within 6 months of transferring to a new location (Northbrook) with no previous footprint. •Used Saas software to schedule appointments and record customers information.

• Contacted clients via phone to schedule appointments for their heating and cooling needs.• Listened to concerns of customers and was able to efficiently come to a resolution.• Able to build a positive rapport with clients.• Used appointment scheduling software.• Exceeded quota for appointments set.• Gave advice to co-workers on how to increase productivity.

•Entered account data from source documents within a 6-hour time frame.•Reviewed data for errors.•Meticulously performed detail-oriented tasks accurately and efficiently, within a "no-error" framework.•Self-managed tasks and operated with minimal supervision.