Kate Coutts Email & Phone Number

England, United Kingdom

Programme manager for acquisition integration

Design and Implementation of a simpler Enterprise Risk Management Framework and Risk and Control Governance structure

London, United Kingdom

Project management and leadership of RSAs strategic response to Brexit, navigating political, legal and regulatory ambiguity to deliver a solution safeguarding the business. Using a risk and assumption based approach to make decisions whilst bridging the gap between the macro plan and the operational impact of design decisions. • Established the project governance, operating rhythm and plan for Brexit delivery • Lead for the Part VII Insurance transfer process including: o Scheme definitionso Identification and confirmation of impacted policy holderso Independent Expert liaison o Policy holder communications• Maintain the relationship with external consultants, both advisory and legal• Relationship management across multiple functions and jurisdictions

Guildford, United Kingdom

Established the UK Business Transformation strategy and team to deliver expertise and capability development across Change management, Continuous Improvement and Sales excellence disciplines.• Designed and introduced standard operating processes to govern, report and resourceplan within the team, and with the business. Worked with business stakeholders to prioritise the initiatives and focus on those underpinning the business plan, reducing the number of projects from 66 to 20• Lead a co-creation initiative to a point of design readiness and stakeholder engagement, in collaboration with the Retail businesses largest customer. Mapping the end to end customer and operational pathway across both organisations• Project managed the UK team as part of a global initiative, designing, developing, testing and implementing a complete cross functional process and system transformation within the Healthcare organisation, delivering reduced user touch time by c.20%• Introduced Daily Management practice and capability into the UK business, as part of a global deployment

London, United Kingdom

Project management of the Commercial Sales Force Effectiveness project

Led four teams of 60 Commercial technical underwriters. Accountable for service delivery, customer satisfaction scores, quality and general operational improvements.

Strategic design and implementation of the Lean programme across the Commercial (RSA) and Personal business (Johnson) in Canada. Upskilling, training and coaching of Operations consultants.Leadership of the RSA Operations consultants.Delivery of business benefits through internal consultancy/diagnostic project execution.Led external broker operating model and process diagnostics.