Katie Pickrell Email & Phone Number

Los Angeles, Ca, Us

Orange County, California, United States

- Manage, lead and build out the software development operations business unit while fostering an organizational culture of continuous process improvement and learning.- Oversee, manage and support multiple operations teams including but not limited to QA/Testing, Design, Product Management, Support Operations- Support monthly reporting, financial reconciliations, and time approvals- Act as a system admin for Jira administration and other tools such as Microsoft Dynamics for the development team- Acts as a liaison between other business units including professional services, executive management, marketing, finance and HR when cross-department tasks are required- Ensure all aspects of the business are in compliance with company standards and industry best practices.- Develop, recommend, evaluate and implement modifications to current software development and product procedures and policies to improve efficiency; develop new standard operating procedures (SOPs)- Manage new team member onboarding and coordinate resource allocation on projects in conjunction with the director of software development to ensure developers are rotated on projects and have opportunities to learn new skills- Conduct an audit of existing tools to identify gaps. Oversee the design/selection/adoption of improved tools.- Evaluate and advise on the organization, methods, and procedures for providing administrative support systems such as communications, directives, forms, files, and documentation (e.g., improvements organizational and project level data for ease of searching and sharing)- Drive the development of monthly and quarterly business metrics and provide operational analysis through reports and dashboards. Support department planning by tracking and reporting on key department metrics and business analysis.

Los Angeles, Ca

- Facilitated and managed product operations for 6 large enterprise clients of a software product - Performed duties of scrum master including but not limited to sprint planning, stand ups, QA testing, release management, feature scoping, estimate proposals - Successfully maintained a 100% retention rate of clients for the first 3 years of management - Jira system administrator ○ Configured Jira Software for development team and managed toolImplemented Confluence Cloud for development documentation and implemented a public knowledge base

• Product Owner, SME and System Administrator for the pipeline management security application (Shield)• Interim scrum master and project manager for software development team• Facilitate daily scrum, sprint planning and sprint retrospective meetings• Chair of the Trusted Partner Network (TPN) Technology Platform Development Sub-Committee; responsible for development initiatives, timelines and requirements for the TPN instance of Shield • Perform sales demos of Shield to interested industry partners• Documents and communicates technical specifications to ensure that proper and optimized techniques, queries, and final deliverables are understood and incorporated into existing processes• Demonstrates up-to-date expertise in Content and Information Security (CIS) team systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices• Configured, administered and provided regular user stories into Jira as the team's Agile management tool

• Collaborated with Development Engineers around data/table structures in order to optimize for Tableau Dashboards and other self-service needs• Reviewed project deliverables and deadlines and outline User Stories and Acceptance Criteria as well as handle deprecation of features if required• Responsible for looking for opportunities to improve current processes or find efficiencies by applying industry best practices and understanding future plans for the department/industry• Collaborated to launch the Trusted Partner Network (TPN), an entertainment industry wide content security program, cross-trained users on the Shield application and oversaw the software deployment and implementation to ensure process optimization• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes• Troubleshoot system errors and escalate larger defects to development staff for both Shield and TPN implementations of the application• Responsible for pre-deployment regression and QC testing and works with developers to make sure all items are addressed• Maintained Tableau interface and functional requirements with Tableau team to build out additional database reporting needs

• Maintained data accuracy, availability, and freshness from Shield• Coordinated Site Security assessments globally• Acted as the face of the Content Protection team for internal business units and external vendors• Managed a centralized email account for all Content Protection team needs

Burbank

Content and Media analysist and project organizer for UltraViolet digital offers. Includes organizing and publishing offer specific metadata for features and episodic content. Also includes tracking and processing media assets for each of the major studios including Warner Bros, Sony Pictures, NBC Universal, HBO, BBC, Paramount, Lionsgate, and Village Roadshow. Responsible for organizing mass title updates to the UltraViolet Coordinator to enable new territories as well as testing out new tooling functionalities to support the growing service. Analysis responsibilities include risk analysis, defect analysis and milestone analysis.

Summa Cum Laude graduate with a Bachelor of Arts in Communications with a concentration in Entertainment Studies. Member of the Entertainment & Tourism Club. Kappa Tau Alpha top scholar award recipient and recipient of the outstanding student award in the Entertainment Studies concentration.

Organize Social Marketing Campaigns for bands such as Flogging Molly, Gotye, Young Jeezy, Escape The Fate, August Burns Red, and festivals such as SXSW and Bamboozle.Create graphic design media content for national tours such as flyers, TV slides, billboards.Communicate between Live Nation and various band agents to agree on tour booking terms and contractsCreate tour marketing offers in Powerpoint to present to bandsMaintain a CrowdTwist website for a national music festival