Kenneth P. Email & Phone Number

Mountain View, California, Us

Boston, Massachusetts, Us

• Implemented AWS best practices for compute and storage, resulting in significant reduction in operating costs.• Leads and mentors team members in utilizing various tools and technologies such as GitLab CI/CD pipelines, Kubernetes, AWS infrastructure, Terraform, Honeycomb, DataDog, SumoLogic, and Qualys.• Empowered development teams to effectively handle operational workloads, leading to faster deployments and alignment with business goals.• Collaboration with Development and QA teams to conduct thorough root cause analysis for high-priority issues.• Played a key role in maintaining yearly FedRAMP compliance by assisting in the implementation of container hardening and security vulnerability patching best practices.• Implemented telemetry and logging within key applications and infrastructure to ensure clear visibility and understanding of critical infrastructure and applications.• Provided coaching and mentorship to a globally dispersed team of 12 engineers.• Employed a democratic leadership style fostering an environment where engineers’ opinions matter and are able to shape outcomes.• Successfully managed multiple projects by maintaining and updating JIRA Advanced Roadmap plans.• Collaborates with leadership to define and communicate the SRE and EKS Infrastructure team's goals, objectives, and roadmap to align with the overall company vision.• Oversees the underlying infrastructure operational components of multiple EKS platforms, including compute resources, networking, storage, and security.• Manages infrastructure as code (IaC) practices, using Terraform to provision and manage EKS clusters and supporting resources.• Monitors the performance, availability, and capacity of the EKS infrastructure, proactively identifying and resolving issues.• Helps define and enforce infrastructure governance policies, including access controls, compliance requirements, and resource allocation, to ensure security and regulatory compliance.

Boston, Massachusetts, Us

● Regular participant in Program Increment planning and SAFe Agile adoption. Stood in as Scrum Master for my team assisting leadership with all things JIRA.● Lead SRE taking two key applications from development all the way to production operationally. This included IaC, monitoring, dashboards, alerting, debugging with development partners.● Offered professional guidance and support to colleagues and even as someone to listen to in times of need.● Assisted with onboarding new SREs and provided guidance to interns who joined the team. ● Created comprehensive documentation and delivered presentations on system workflows. Developed video walkthroughs to facilitate understanding of product composition or new team members.● Monitored critical infrastructure and application via USE metrics (utilization, saturation, errors) using DataDog. Honeycomb for APM based metrics. SumoLogic for log ingestion.● Leverage key AWS features, including EC2, VPC, NACLs, SGs, Route53, Lambda to establish a SaaS based infrastructure. These key pieces were employed with DevOps tools such as Terraform, Jenkins, SALT, and Atlantis.● Helped support operational workloads for roughly 13 development teams. Including IaC, patch management, AWS best practices, alerting, monitoring, and incident response.● Participated in 24/7/365 oncall rotation in regards to incident response.● Automated various tasks using Python and Bash scripting.

Boston, Massachusetts, Us

Boston, Massachusetts, Us

● Deployment of Visual Command Center(VCC) software to client environments● Powershell scripting i. Automation of monitoring checks for things like disk space, account lockouts/expirations, database sizes, and last reboot timesii. Created functions to be used for day to day support of our hosted environments iii. Created functions that assist in the deployment of the VCC software both on premise and in our hosted environmentsiv. Created functions to pull lists and information to and from SharePoint.v. Created automated installations of Visual Command Center productvi. Created automated upgrades from one version to another in Visual Command Center● Administration of Microsoft SQL servers including SQL 2008, 2012, 2014, 2016i. Backing up and restoration of databasesii. Using SQL Queries to modify database tablesiii. Login and permission security settings● Installation and Administration of Microsoft Sharepoint including Sharepoint 2010 and Sharepoint 2013i. Installation and configuration of Microsoft Sharepointii. Creating Sharepoint listsiii. Installation of web applications into Sharepoint ● Maintain hosted VCC environments within the cloudi. Patching and updating of the serversii. Day to day monitoring of services, user accounts, and overall health of servers● Debugging and troubleshooting of VCC software via QA Testing● Writing deployment documentation and verifying that it is up to date● Implementation of Internet Information Services(IIS) to deploy web applicationsi. HTTP and HTTPS website implementationii. Self-signed and CA certificate assignments on the bindings of the sitesiii. Modifying web configuration filesiv. Setting permissions within IIS● Troubleshooting and assisting customers with VCC issues● Change control processes using Service Manager● AWS user creation and management within multiple regions● AWS EC2 instance creation

Lansing, Michigan, Us

Lansing, Mi, Us

• Provide third level support to end users at Jackson National Life and PGDS-US• Thin Print Architecture, management, and printer queue creation• Thin Print troubleshooting • Mobile and secure/follow-me print implementation• Group Policy Object management and administration • Active Directory management• VMware administration of 4500+ desktops• VMware 6.0 Nvidia GPU implementation and troubleshooting• Virtual Desktop creation using Atlantis, VMware, and Citrix• Windows 7, VMware, Citrix troubleshooting and resolution• ESXI Server Administration• Citrix XenDesktop, XenServer, XenApp, MCS administration• Windows Server 2003, 2008, 2012 Administration• Microsoft application support (Office, Excel, Word)• Powershell scripting and Automation• Software packaging and software automated installations• Close work with vendors to get support/resolve issues• ITCM, BMC footprints, Solarwinds Patch management

Bellevue, Washington, Us

• Bus tables in main dining room, and bar• Multi tasks and takes direction from all angles to ensure 100% accuracy with customer service.• Replicate full knowledge of operations: products, procedures, and policies.

Detroit, Mi, Us

• Forklift and overhead crane operation• Work dealing with tooling and die of truck axle manufacturing• Verification of axle blueprint prior to machine start up• SPC/Hourly check sheets• Quality inspection of truck axles using roll gauges, calipers, snap gauges and various other measuring tools in order to verify part is to print• Promoted from Operator position to line Technician• Running an upsetter forging raw steel into truck axles• Train Operators working on the back of the line, with proper techniques to assure quality of forgings• Attend bi-weekly meetings dealing with press maintenance ideas, problems on the shop floors, and updates within the company

• 1 of 261 Pilot Selects for the fiscal year of 2010 for Naval Officer Candidate Schoolo 1 of ~700 total including ODS, OCS, and the Naval Academy.• 9 weeks of military training including classes of engineering, navigation, history, maneuvering • 16 hour work days 7 days a week learning discipline in marching, rifle drill, and taking orders• Received a Secret security clearance

• Interacted with golfers • Carried golf bags and cleaned clubs• Set up for outings, banquets, and weddings, both inside the club house and outside on the course• Served tables during weddings and golf outings• Bartended when not serving or catering to golfers/wedding guests.

• Worked with international students in a hotel like environment and learned to understand and be patient with people of other dialects who were not clear in their English• Kept counts of two separate drawers of money• Sorted and handed out mail to over 200 graduate students living within the facility• Worked closely with management• Learned to create invoices and keep proper record of transactions

Bachelor Of Science (B.S.), Anthropology

Bachelors, Chemistry

Diploma