Lead a high-performing team, develop strategic vision, ensure on-time client newsletter delivery,foster collaboration, optimize operations, drive innovation, and manage client relationships, resources, and personnel to achieve organizational goals.

Coordinate daily operations in collaboration with team members to deliver a top-rated coaching program to over 100 new students each month. Develop, implement, and manage policies, processes, and procedures to ensure efficient and productive operations. Analyze operational data to identify issues, trends, and opportunities for growth. Design, develop, and maintain system integrations across 50+ internal tools.

Manage the digital marketing departments for various internet start-ups and entrepreneurs including content post-production, social media management, automated email marketing campaigns, bestselling book releases, and digital course launches.

Consults across the enterprise, vendors, and field leadership to triage customer issues across multiple social media platforms, exercise best practices that enhance and grow the value of the brand, and use forward-thinking solutions to deliver the Starbucks Experience. Identify opportunities in quality with the Customer Contact Centers and stores, provide feedback, develop processes, test and implement solutions.

Detect, mitigate, and prevent loss by analyzing large sets of data, identifying anomalous patterns, and reporting findings. Engage in conversations and ask questions to dig deeper. Share expertise and experiences with key stakeholders and work cross functionally to ensure Starbucks mission is fulfilled.

Contribute to Starbucks success by providing support for the effective delivery of Human Resources programs and services to Starbucks partners within Americas Store Development.

Inform leadership of financial status by preparing and analyzing budget plans, forecasts, and reports. Reconcile global supply chain freight transactions by comparing and correcting data. Increase productivity by developing automated applications and coordinating information requirements. Provide information to management by assembling and summarizing data, preparing reports, making presentations of findings, analyses, and recommendations.Tools: Excel, SQL Developer, SQL Management Studio

Execute and monitor Location Master process and data integrity across multiple systems in support of business unit decisions⋅ Serve as a SME on cross-functional teams and projects to support key business objectives⋅ Lead cross-functional problem-solving efforts to assess deficiencies and determine more effective procedures⋅ Collaborate with US Store Services, EMEA & CAP Retail organizations in association with IT development & functional resources to assess feasibility of system enhancements and prioritize for implementation⋅ Represent business unit data requirements and educate stakeholders⋅ Develop training documentation/plan and execute against key dates ⋅ Provide regular training and 1:1 consultation on system tools and MDIO methodology to business units⋅ Identify and drive MDIO internal operational efficiency projectsPROJECTS: China Integration, DM Compliance Audit (NA & EMEA), La Boulange, TAZO, Evolution Fresh, Template Development, France Integration, OneNote, Modern Meeting Standard, MDIO Incident Management

Supported 3 VPs within the global finance organization and their teams. Maintained calendars and provided advanced administrative support including coordination of BOD materials. Managed Accounting Training Café SharePoint and served on Training Committee. Participated as an active member and coffee master on Finance Coffee Committee.

Supported 2 executives within the global marketing group as exclusive lead assistant and business coordinator. Supported large staffing structure on recruiting efforts, calendar management, candidate contact, reporting, and OFCCP compliance.