Kristy Collier Strickland Email & Phone Number

Atlanta, Georgia, United States

Manage after school enrichment program for 30 elementary age children. Organize daily objectives and learning plans for Extended School Program employees. Teach reading and art classes.

Greater Atlanta Area

Recruited by franchise owner to join organization and develop essential marketing collateral for field sales team. Saved company several thousands of dollars in external marketing costs by revising marketing collateral to align with merchandising, promotional strategies. Increased new clients by influencing enhancements to website content and featured products.Improved employee product knowledge, generated efficiencies in the sales process through the formulation of product… Show more Recruited by franchise owner to join organization and develop essential marketing collateral for field sales team. Saved company several thousands of dollars in external marketing costs by revising marketing collateral to align with merchandising, promotional strategies. Increased new clients by influencing enhancements to website content and featured products.Improved employee product knowledge, generated efficiencies in the sales process through the formulation of product training materials and refined sales support collateral. Prospects new business; sells customized product solutions based on understanding of client needs and wants.Procured key clients for company. Show less

Greater Atlanta Area

Performed multiple accounting functions including journal entries, corrections, I9 verification, adjustments to financial and property records. Reviewed and processed expense reports and invoices. Maintained financial records and database administration.Managed confidential documentation, including insurance claim documentation. Served as liaison with corporate accountant for payroll, expense verification and approvals.

Atlanta, Georgia

Provided administrative support for Chief Medical Education Director. Oversaw accreditation requirements for 8 medical education programs within 8 clinical departments. Principle liaison between 8 program assistants and Medical Education Director. Managed detailed documentation and records required for the processing of CME applications for certification.Maintained calendar of Chief Medical Education meetings sponsored by Morehouse School of Medicine and other statewide… Show more Provided administrative support for Chief Medical Education Director. Oversaw accreditation requirements for 8 medical education programs within 8 clinical departments. Principle liaison between 8 program assistants and Medical Education Director. Managed detailed documentation and records required for the processing of CME applications for certification.Maintained calendar of Chief Medical Education meetings sponsored by Morehouse School of Medicine and other statewide organizations. Coordinated 12 annual physician conferences including joint conferences with Emory University. Managed event logistics/communication; developed marketing collateral; scheduled event staffing. Tracked records for all sponsored and co-sponsored events. Modified and submitted program budgets. Achieved 100% ACCME accreditation for two consecutive years by preparing reports and partnering with internal stakeholders to ensure physicians, residents and eight clinical departments were following guidelines set forth by the council for Continuing Medical Education. Show less

Atlanta, Georgia

Promoted to Account Specialist to provide support services to one of Coca-Cola's largest customer accounts, McDonald's. Maintained McDonald's brand reputation by responding to daily service and quality issues surfaced through the internal help desk. Managed approximately 35 daily calls from McDonald's franchise owners regarding operational issues.Provided support and advice to franchise owners on policies, procedures, and internal resolution of customer concerns.… Show more Promoted to Account Specialist to provide support services to one of Coca-Cola's largest customer accounts, McDonald's. Maintained McDonald's brand reputation by responding to daily service and quality issues surfaced through the internal help desk. Managed approximately 35 daily calls from McDonald's franchise owners regarding operational issues.Provided support and advice to franchise owners on policies, procedures, and internal resolution of customer concerns. Partnered with franchise owners to provide optimal solutions to escalated customer concerns. Documented calls; maintained mainframe and project data base to ensure accurate updates to client accounts and profiles. Show less

Atlanta, Georgia

Appointed to join newly created team to implement 1-800 national customer service call line for McDonald's. Facilitated up to 200 calls a day from nationwide customers regarding their in store experience and questions regarding national promotions. Researched customer concerns and provided optimum resolution according to company policies and procedures. Responsible for accurate documentation of call detail and escalating critical issues to franchise owners for… Show more Appointed to join newly created team to implement 1-800 national customer service call line for McDonald's. Facilitated up to 200 calls a day from nationwide customers regarding their in store experience and questions regarding national promotions. Researched customer concerns and provided optimum resolution according to company policies and procedures. Responsible for accurate documentation of call detail and escalating critical issues to franchise owners for resolution.Volunteered time to document customer service best practices for team members. Trained new team members to improve problem resolution for specific customer issues. Recognized by McDonald's and The Coco-Cola Company for role in successful pilot of national call center. Show less

Atlanta, Georgia

Provided support services to 5 agents within the western area; responsible for coordinating the logistics for product delivery, equipment replacement, repairs, and equipment removal for franchise and retail beverage clients. Increased communication between agents and clients through streamlining company procedures and department training processes.Boosted sales growth and retained key clients by collaborating with agents, sales associates, and project staff to facilitate… Show more Provided support services to 5 agents within the western area; responsible for coordinating the logistics for product delivery, equipment replacement, repairs, and equipment removal for franchise and retail beverage clients. Increased communication between agents and clients through streamlining company procedures and department training processes.Boosted sales growth and retained key clients by collaborating with agents, sales associates, and project staff to facilitate proactive solutions for fountain customers and businesses. Reduced the number of install issues allowing sales agents to allocate time to increase new clients, generate additional sales. Trained and mentored new employees on policies, procedures, database administration to support future expansions and roll outs. Show less

Macon, Georgia /Mrytle Beach, South Carolina

Coordinated public events to market and promote local community newspaper.Created new marketing program and specialized rates to increase newspaper readership.Performed impact analysis to assess readiness of launching new products and services.