Kim Cisneros, Ncp Pm, Pxp Email & Phone Number

Greater Seattle Area

Assisting clients with application upgrades and patient portal implementations on-site and remotely. As a SME in Nextgen PM application, collegues direct their questions and client issues to me for quick resolutions. Increased my clients satisfaction by quickly resolving any issues that may present during the upgrade process.

Remote

Documenting and analyzing business process workflows. Worked cross functionally with several different teams. Reporting status reports to ePMO office.

Greater Seattle Area - Remote

Face to Face and Virtually Train on NextGen PM and EHR as well as general employee on boarding technical applications. Serve as a NextGen PM SME to consult on best practices of the application and internal processes. Lead Revenue Cycle management processes. Responsible for creating end user documentation of process and procedures both in written form and.

Remote

Client services manager for large FQHC group in IL which oversaw management of customer service in connection with NextGen products. Trained on various part of the Practice Management Application as well as ancillary products. Created custom solutions, conducted in-depth troubleshooting, documenting software defects, and providing instruction to customers..

Greater Seattle Area

Focus on NextGen EPM Optimization, Business Process effeciencies and Revenue Cycle ManagementPrincipal Project Manager for the implementation of Itentive's Refund Manager software applicationAnalyst, Trainer, Consulting and Project Management. Lead project plan for clients with ICD10 transition. Works with clients on training on new enhancements and.

Remote

Served as NextGen SME on numerous parts for the Practice Management Application. Worked with NextGen trainers and project managers on data base build and strategies for implementation as well as curriculum for training. Using NextGen ancillary tools, custom built 25 enterprises with 28 practices from ground up. Assisted with data analysis in pre-conversion.

Greater Seattle Area

Served as Subject Matter Expert to troubleshoot client billing and setup problems. Resolved emergent client concerns for PM/EMR, improving client satisfaction and stability.Support 22FQHC’s in Washington State and IL with over 600 providers and 1500 users.Managed 5 month project management team for major application upgrade.Implemented 6 month project for.

Greater Seattle Area

Project management, training and implementation of the NextGen Enterprise Practice Management System in 35 practices, in over 40 locations in excess of 1200 end users within one enterprise throughout Puget Sound.Developed curriculum for multiple levels of Core Group and End User Training.Effectively coordinates with various departments including hardware.

Altamonte Springs, Florida / Remote

Organized, trained and implemented over 16 new clients in medical billing software throughout the Southeast United States.Coordinates with different departments on the implementation process.Efficiently analyzes and solves various software, network and hardware related questions via call center support both at regional office and telecommuting.Continuously.

Completed 4 semesters of instructing students on basics of understanding health insurance policies and procedures.Educated and effectively evaluated students on the fundamentals of physician or facility claim billing and reimbursement.Research information regarding Medicare and Medicaid guidelines for claim billing.Developed curriculum for course and.