Kim Cisneros, Ncp Pm, Pxp Email & Phone Number

Greater Seattle Area

Assisting clients with application upgrades and patient portal implementations on-site and remotely. As a SME in Nextgen PM application, collegues direct their questions and client issues to me for quick resolutions. Increased my clients satisfaction by quickly resolving any issues that may present during the upgrade process.

Remote

Documenting and analyzing business process workflows. Worked cross functionally with several different teams. Reporting status reports to ePMO office.

Greater Seattle Area - Remote

Face to Face and Virtually Train on NextGen PM and EHR as well as general employee on boarding technical applications. Serve as a NextGen PM SME to consult on best practices of the application and internal processes. Lead Revenue Cycle management processes. Responsible for creating end user documentation of process and procedures both in written form and using LMS software.

Remote

Client services manager for large FQHC group in IL which oversaw management of customer service in connection with NextGen products. Trained on various part of the Practice Management Application as well as ancillary products. Created custom solutions, conducted in-depth troubleshooting, documenting software defects, and providing instruction to customers. Developed Super User Group presentations and training materials. Maintained client file maintenance tables. Successfully reduced total open support ticket count by 50%. Efficiently worked with cross functional teams and vendor relations.

Greater Seattle Area

Focus on NextGen EPM Optimization, Business Process effeciencies and Revenue Cycle ManagementPrincipal Project Manager for the implementation of Itentive's Refund Manager software applicationAnalyst, Trainer, Consulting and Project Management. Lead project plan for clients with ICD10 transition. Works with clients on training on new enhancements and features.

Remote

Served as NextGen SME on numerous parts for the Practice Management Application. Worked with NextGen trainers and project managers on data base build and strategies for implementation as well as curriculum for training. Using NextGen ancillary tools, custom built 25 enterprises with 28 practices from ground up. Assisted with data analysis in pre-conversion data, reviewed and tested application for Go Live procedures. Trained practices from Core Group, End User and Advanced Training both via remote and on-site trainings. Served as Subject Matter Expert to troubleshoot client billing and setup problems. Coordinated with numerous departments on various areas of the implementation process. Worked with Ancillary applications such as Office 365, SharePoint and GoToMeeting.

Greater Seattle Area

Served as Subject Matter Expert to troubleshoot client billing and setup problems. Resolved emergent client concerns for PM/EMR, improving client satisfaction and stability.Support 22FQHC’s in Washington State and IL with over 600 providers and 1500 users.Managed 5 month project management team for major application upgrade.Implemented 6 month project for new patient portal.Reduced claim processing workload by 80%.Consulted on best practices in revenue cycle management.Led initiative on electronic payment posting project, reducing annual costs by $20k.Conducted Workflow Analysis to help clients improve efficiency and revenueEvaluate potential vendors for third party applications.Maintains client relationships through site visits, using various methodologies.Liaison between PTSO and the NextGen support and development teams to assist software development with new functionality.

Greater Seattle Area

Project management, training and implementation of the NextGen Enterprise Practice Management System in 35 practices, in over 40 locations in excess of 1200 end users within one enterprise throughout Puget Sound.Developed curriculum for multiple levels of Core Group and End User Training.Effectively coordinates with various departments including hardware, application support, contracting, finance, risk management and human resources.Analyze office procedures and workflow processes in conjunction with Administrators at each practice location.Assisted in NextGen Electronic Health Record Implementations.Participates in monthly Client Advocacy Group calls and meetings.Participates in numerous focus groups for both EPM and EHR.Manage application support team in multiple environments used for Production, training as well as testing. Key figure in assisting NextGen for BETA testing all new releases.Coordinates and Presents bi-annual corporate User Meeting and Payer Symposiums of over 70 representatives.Presented at NextGen’s annual user conference 2008 and scheduled to present in 2010, as well at the National HIMSS conference 2006. Integral member of 2 User Group Steering Committees – LCUG and Pacific NW Users.Responsible for the LCOL accumulation and prioritization of yearly enhancement requests.Attends all regional meetings through HIMSS-WA to discuss MU, HIE and the WiREC as it relates to the current regulations.Trains on Microsoft Office Suite.

Altamonte Springs, Florida / Remote

Organized, trained and implemented over 16 new clients in medical billing software throughout the Southeast United States.Coordinates with different departments on the implementation process.Efficiently analyzes and solves various software, network and hardware related questions via call center support both at regional office and telecommuting.Continuously involved with upgrading documentation on current features of the software from an end user perspective.Active in testing versions of software for efficiency and reliability.Proficient in electronic Claim billing with government carriers, as well as commercial clearinghouses.Knowledge of HIPAA compliance laws.

Completed 4 semesters of instructing students on basics of understanding health insurance policies and procedures.Educated and effectively evaluated students on the fundamentals of physician or facility claim billing and reimbursement.Research information regarding Medicare and Medicaid guidelines for claim billing.Developed curriculum for course and supplemented course materials.Developed examinations to test comprehension and retention of material.Assisted director on continuing education strategies.