Kelly Cuffari Email & Phone Number

Delray Beach, Florida, United States

Delray Beach, Florida, United States

West Palm Beach, Florida, United States

VIP Event Host with World Polo League, 2019, 2020, and 2021 Seasons

West Palm Beach, Florida Area

Collaborated with clients and vendors to define vision and specifications for events such as weddings, meetings, and conferences.Ensure proper coordination of both back-of-house and front-of-house set-up and operation of special events.Arranged the provision of audio-visual facilities, set-up requirements, and other program necessities, including lodging, transportation, and ancillary activities for attendees.Instrumental in consistently surpassing the quarterly and annual Catering… Show more Collaborated with clients and vendors to define vision and specifications for events such as weddings, meetings, and conferences.Ensure proper coordination of both back-of-house and front-of-house set-up and operation of special events.Arranged the provision of audio-visual facilities, set-up requirements, and other program necessities, including lodging, transportation, and ancillary activities for attendees.Instrumental in consistently surpassing the quarterly and annual Catering and Banquet Revenue goals and contributing to revenue growth through up-selling and ancillary activities.Perform post-event evaluations to identify ways to enhance future functions and focus on continuous improvement. Established strategic partnership alliances by associating with local businesses and suppliers on shared marketing and event opportunities.Implemented industry trends in curating inspiring marketing campaigns to attract prospective clients. Show less

Miami/Fort Lauderdale Area

Analyzed clients requests, developed meticulous banquet event orders, and worked cross-functionally with vendors and hotel staff to ensure customer needs were fulfilled.Developed innovative strategic marketing approaches while generating social media presence to better engage with and attract prospective customers and boost revenue.Expanded a clientele base through utilization of effective communication in external sales calls, telemarketing, mailings, referrals, property tours, and… Show more Analyzed clients requests, developed meticulous banquet event orders, and worked cross-functionally with vendors and hotel staff to ensure customer needs were fulfilled.Developed innovative strategic marketing approaches while generating social media presence to better engage with and attract prospective customers and boost revenue.Expanded a clientele base through utilization of effective communication in external sales calls, telemarketing, mailings, referrals, property tours, and networking. Partnered with Catering Manager and Banquet staff to efficiently design, coordinate and execute all in-house events. Verse in opening and closing procedures of conference rooms and banquet halls. Show less

Miami/Fort Lauderdale Area

Engaged in recruiting, educating, developing and advising guest service personnel while designing and introducing several departmental SOPs to improve department efficiency and team effectiveness. As the StarGuest Champion, I was a liaison for all VIP guests and corporate accounts and took ownership of all unique services, special requests, billing, and profile maintenance.Ensured prompt response and fair resolution with guest opportunities and escalations in order to improve… Show more Engaged in recruiting, educating, developing and advising guest service personnel while designing and introducing several departmental SOPs to improve department efficiency and team effectiveness. As the StarGuest Champion, I was a liaison for all VIP guests and corporate accounts and took ownership of all unique services, special requests, billing, and profile maintenance.Ensured prompt response and fair resolution with guest opportunities and escalations in order to improve satisfaction and retention.Conducted mock audits and regular assessments to ensure condition of the property and to guarantee all operational activities are compliant with brand standards. Show less

Orlando, Florida Area

I saved substantial costs by establishing and maintaining accurate inventory of multiple departmental warehouses through the timely recording of purchase orders, invoices and inventory distribution logs. Prospected, selected, and maintained cooperative working relationships with a large group of vendors, serving as a liaison in dialogues between the employer and the suppliers to negotiate new agreements and mutually beneficial projects.

Orlando, Florida Area

During Phase 2 of my internship, I specialized in cross-training with resort management and professionalized my knowledge of resort operations. I worked closely with the Executive Team to develop quarterly and annual forecasting and budgetary reports. I prepared and presented methods and prospective programs for Associate Recruitment and Retention Report to Wyndham Worldwide Senior Leadership team. Tasks have included scheduling and payroll tracking, safety and procedural training… Show more During Phase 2 of my internship, I specialized in cross-training with resort management and professionalized my knowledge of resort operations. I worked closely with the Executive Team to develop quarterly and annual forecasting and budgetary reports. I prepared and presented methods and prospective programs for Associate Recruitment and Retention Report to Wyndham Worldwide Senior Leadership team. Tasks have included scheduling and payroll tracking, safety and procedural training, performing mock audits, and participating in guest reconciliation process. Show less

Orlando, Florida Area

As a Guest Services Associate, I assisted in the process of checking in and out and settling folios for the 1,151 unit resort, in addition to coordinating with the housekeeping and engineering staff to satisfy all requests for guest service and maintenance issues. I also conducted cashiering duties compliant with the billing policies by documenting all financial transactions and posting final deposits.

Orlando, Florida Area

I have been trained across all resort departments to understand and monitor operational functionality.I gained excellent experience in resort operations and facilities to provide consistent, reliable services to guests. I contributed to the creation, execution and dissolution of numerous events and banquets to ensure a productive organisation and create memorable guest experiences.

Orlando, Fl & Boca Raton, Fl

I developed customer relationships at different locations through in-store engagement and off-site marketing, while exceeding monthly and quarterly sales targets to boost productivity in the southeast region. I successfully took ownership in guiding new workers through store operations and familiarize team with brand standards and procedures.I assisted on-site in the marketing and operations of the Oakley company exhibit at 2010 and 2011 Spring Surf Expo at the Orange County Convention… Show more I developed customer relationships at different locations through in-store engagement and off-site marketing, while exceeding monthly and quarterly sales targets to boost productivity in the southeast region. I successfully took ownership in guiding new workers through store operations and familiarize team with brand standards and procedures.I assisted on-site in the marketing and operations of the Oakley company exhibit at 2010 and 2011 Spring Surf Expo at the Orange County Convention Center in Orlando, FL. Show less