Kevin Cullen Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

• Operations and Infrastructure Administration.• Entra AD Administration.• Microsoft Exchange Cloud Administration.• Project Management - Domain, Core Application, Telecom and Company rebranding, SSO, Video Conference Refresh (Poly Systems),• Website management through Kasasa.• Departmental invoice approvals.• Networking to include DNS, ATM, GPO, WiFi, Domains.• Proprietary Application support in conjunction with FISERV MSP.• IT Security through KnowBe4 and Tenable.• Identity and Access Management.• IT Compliance Audit reviews.• Consistently achieved 90% or better SLA adherance to enhance customer experience.• Worked with both FIS and FISERV MSP.

Las Vegas, Nv, Us

• Project management – Keeper Password Manager, Give ITSM Solution and Bomgar• Proprietary Application support in conjunction with FIS MSP.• Policy and Process creation • Knowledge Management• Asset Management• Ticket Management and analytics – Giva, ServiceNow• nContracts Vendor Management• Printer Management and Maintenance with 3rd party contractor.• Intranet site administration.• Citrix Support.• C-Suite Support.• Technology Purchasing.• Zoom Video Conferencing.• eFax management• Technical support and advanced system support analyst.

Las Vegas, Nv, Us

• Managed staff of 15 in 24x7x365 environment.• Liaison between contract agencies and the Cosmopolitan for staffing.• IT Incident Manager for property outages.• Reduced ticket volume and technical dispatches by 50%.• POS troubleshooting.• Assisted in technology requirements for concerts, conventions and gaming promotions.• Established KPIs to measure team performance against set objectives.

Las Vegas, Nv, Us

• Spearheaded VIAD portfolio for international service desk/NOC.• Managed staff of 5.• Executed troubleshooting; resolved first/ second level incidents and queries for IT related issues.• Developed IT marketing campaigns to minimize call volumes and broaden end user knowledge.• Provided technical support to customers via phone, email, or chat.• Collaborated with other departments to resolve issues quickly and efficiently.• Assisted in the recruitment process by interviewing candidates for service desk positions.• Outage communications management• Improved internal knowledge data.• Grew customer survey results to 97% or more.• Member Change Advisory Board (CAB)

Las Vegas, Nv, Us

Provide centralized support model for corporate and regional casinos within Pinnacle portfolio servicing 15K+ end users. Other duties to include application management, hardware imaging, deployment and asset management, recruitment, training, technical writing, IAM, C-Suite management support and internal auditing. • Designated project lead for HP Service Desk Manager ticket system.• Traveled to various properties for openings and other functions.

Nashville, Tn, Us

Delivered exceptional customer support service for division and facility users. Addressed requests and resolved inquiries with division or facility computer systems. Facilitated vendor equipment configuration and deployment. Upheld confidentiality in accordance with HIPPA rules and regulations. • Provided support to three metropolitan hospitals.

Carlsbad, Ca, Us

Administered on-site technical support for 80K square foot distribution center comprised of sales, call center, finance, and warehousing personnel. Rendered technical support for desktop, printers, servers, cisco phone system, warehouse management system, and wireless devices. Reviewed technology contracts as part of cost cutting measures. • Managed full scope of onsite IT infrastructure.

Millsboro, Delaware, Us

Managed day to day IT operations for the Selbyville, DE facility and surrounding infrastructure such as Feed Mills and Hatcheries. Analyzed user issues and provided desktop and network support to the plant. Managed procurement and asset management as well as contributed to the evaluation of business processes to ensure efficiencies. Transferred to Lumber Bridge, NC to assist in facilitation of plant expansion and technology oversite.•Implementation of WSUS for patch management.•Executed Microsoft Active Directory client/server domain structure for Windows 2000.•Implementation of network print server.

Us

Member of technical support team that managed local business infrastructure for various company’s in Kent and Sussex counties in Delaware. Provided warranty repair services for HP, Compaq, Dell and Lexmark equipment. Monitored client accounts and made recommendations for improvements. Also provided on-site tier II technical support for various state agencies such as the Division of Corporations and Legislative Hall.•Banyan Vines Administrator for Delaware State P.H.R.S.T project.•Lead technician for Legislative Hall computer refresh.•On-Site support for Playtex Apparel Lotus Notes Email Migration.•2001 Customer Maniac Award.

Certificate, Computer Repair

High School Diploma, Business Management