Manage a cross-functional initiative responsible for making our Fire OS products accessible, including our new screen reader VoiceView. Products include all Tablets, Fire TV, and Echo Show.

- Led a cross-functional team responsible for the delivery of webOS Smartphones. Teams included Software and Hardware Engineering, Product Marketing, Customer Support, Carrier Management, Industry Certification, Operations and Sales.- Managed major milestones from project inception through launch for products with the following carriers: Verizon, AT&T, Telcel, Bell Mobility, Rogers, Telefonica, Vodafone and SFR.- Developed and maintained budgets for projects.- First point of contact for Carrier Management team during product certification cycles.- Maintained daily contact with team members via 1-on-1 discussions and team meetings.- Worked with team members to track progress against plan (including schedule, quality and cost) and identify areas of risk. - Interfaced with Senior Management for escalations and periodic Milestone checkpoints. - Coordinated with webOS software team to prioritize blocking software issues. - Managed a team responsible for Over-The-Air Software Updates for existing webOS Smartphones. Daily interaction with webOS Engineering, QA, Carrier Management and Cloud Services teams to track development, certification and release of the updates.

- Led a cross-functional team responsible for the delivery of webOS Smartphones. Team included representatives from Software and Hardware Engineering, Product Marketing, Customer Support, Carrier Management, Industry Certification, Operations and Sales.- Managed major milestones from project inception through launch for products with the following carriers: Verizon, AT&T, Telcel, Bell Mobility, Rogers, Telefonica, Vodafone and SFR.- Developed and maintained budgets for projects.- First point of contact for Carrier Management team during product certification cycles.- Maintained daily contact with team members via 1-on-1 discussions and team meetings.- Worked with team members to track progress against plan (including schedule, quality and cost) and identified areas of risk. - Interfaced with Senior Management for escalations and periodic Milestone checkpoints. - Coordinated with webOS software team to prioritize blocking software issues. August 2006 through June 2007 – Managed CLCA (Closed Loop Corrective Action) process for all Palm OS related products. Worked closely with Customer Relations, Sales Engineering and Carrier Management to triage reported problems and set priorities for Engineering. Responsible for budgeting and scheduling the deployment of patches necessary to fix critical issues.

Worked in newly formed department that was created to manage projects with Strategic Partners. These partners were developing new products that integrated the Palm Pilot platform with their current product. Developed and managed engineering plans and schedules using MS Project in conjunction with partners. Interfaced with Senior Management in Engineering, Manufacturing, OEM Sales and Customer Service to report schedule updates and open issues. Helped establish guidelines for the new department including list of project requirements and sample schedules. These guidelines helped the group be consistent in how they worked with the outside vendors and other departments.

Led a core cross-functional team of representatives from Operations, Quality Assurance, Marketing, Customer Service and Engineering to develop and produce Caller ID products that met the quality, cost and schedule boundaries established at product conception. Projects included hardware, software and mechanical development, manuals, packaging, product markings, safety approval and customer testing/approval. Acted as main non-sales contact with international customers including Nippon Telephone and Telegraph in Japan, TNZ, Telmex, and A&A Hong Kong. Conducted product demonstration and testing at customer sites. Worked closely with Operations and off-shore factory prior to and during pilot run to insure that all necessary components were in place for the pilot run including parts, documentation and test equipment. Visited and supported off-shore manufacturing plants for preproduction factory audits and product pilot runs. Continued to support off-shore factory and customer after launch.

Managed a group of 3-6 auditors and inspectors responsible for incoming inspection on Caller ID adjunct and telephone products. Worked with Engineering, Customer Service and Manufacturing to develop Incoming Inspection Procedures that verified the quality of product received from our factories. Audited the QA procedures as well as Stockroom procedures to make sure the defective products were being stored and returned in a proper manner. Represented QA on a team responsible for ISO 9000 certification.

Supported the X.25 Protocol Suite on the Stratus Fault Tolerant platform. Responsibilities included porting and debugging software, and standardization testing.In addition to Software Engineering responsibilities, trained the Engineering staff on the Continuous Improvement Process – a program that taught employees to look differently at procedural issues and find solutions to the problems.

Developed and supported the user interface software for VOYSYS voicemail and auto-attendant products. Represented Engineering to customer when defining the interface. Managed project starting with definition of requirements through manufacturing for customer-specific voicemail products.

Led a team of QA Engineers in testing voicemail and auto-attendant products. Developed test criteria, test plans and schedules.

Responsibilities included porting, debugging and testing a variety of UNIX Utilities and Communication Protocols to the ARIX hardware platforms. Worked closely with customers to ensure a smooth transition prior to their internal product release.

Implemented a variety of test suites for UNIX based systems in a start-up environment. Helped develop test cases and customize testing specific to meet customer’s needs.

Created hardware diagnostics using Marconi Test Equipment to test various PCBs for the Repair Center.