Kyle Weaver Email & Phone Number

Denver, Co, Us

Amsterdam, North Holland, Nl

Cleeng powers end-to-end subscription management solutions for some of the world's largest sports and entertainment brands including NFL, NHL, B1G Conference, BroadwayHD, Tennis Channel, The Weather Channel, TOD, NHK, and many more. My focus is to help our broadcasters develop, implement, and measure their acquisition and retention programs to improve LTV of customers and lower TCO of their SMS systems.Our partnership and integration ecosystem allows customers to lean on Cleeng to develop some of the most cutting-edge and competitive channels for growth in the industry.

Indianapolis, Indiana, Us

As the first success focused hire, I was responsible for building the Customer Success department from the ground up. Main focus on product adoption, usage, ARR expansion, and NRR growth. Achieved 3x expansion in first 2 quarters compared to the entire previous fiscal year prior to joining. Hired and trained our first two Customer Success Managers with a focus on product knowledge and soft skill development. Built the At-Risk and Business Review playbooks to reduce churn and spotlight value delivered through the software and services team.

New York, Ny, Us

Responsible for deepening the partnerships between Wunderkind and some of the world's largest B2C eComm and retail brands with a focus on lowering consumer acquisition costs and creating sustainable revenue channels for these customers.

Indianapolis, In, Us

Joined to improve Client Success motions with an aim to increase logo retention, GRR, and NRR. In less than 12 months, our numbers improved by 15-20% through the implementation of updated renewal cadences, better balancing of books of business, and a focus on skills training. Adjusted QBRs to focus on outcomes over vanity metrics to ensure we were continuously aligned with customer goals and able to demonstrate business impact.

Atlanta, Georgia, Us

Working directly with 100+ Enterprise and Growth level companies to better understand their needs and align strategy with desired outcomes in the rapidly expanding ABM (Account-Based Marketing) space. Growing retention by 20% by utilizing stakeholder playbooks to increase leadership and executive buy-in from our customers.Building expansion playbooks to address the needs of our growing Enterprise customer segment.

Developed and implemented a new channel partnership program aimed at expanding the reach of our SaaS product nationwide. Worked directly with Sales and Onboarding leadership to reduce time to value for new customers. Sourced new business from customers outside of our ICP to branch our product into a new market vertical. Created and launced new partnership marketing materials to align with value of our software.

Denver, Co, Us

Lead a team of 12 high-performing individuals in Sales, Support, and Customer Success roles under the Partnerships & National Account teams as we eclipsed the $1B revenue mark as a company. Worked directly with executives at the top brands in home improvement to build an outcome based approach to our program plans. Built out marketing guides and sales playbooks to grow retention and net-new revenue growth from national networks of customers. Traveled frequently to meet with our customers' executive teams to review program outcomes and influence competitive positioning.

Denver, Co, Us

Responsible for the retention and growth of our Partnership network of home improvement product manufacturers, consumer financing, and e-commerce brands. Lead a team of Program Managers and Support Specialists in building out a best-in-class solution for the top brands in home improvement.

Denver, Co, Us

Denver, Co, Us

Denver, Co, Us

Denver, Co, Us

Denver, Co, Us

Cupertino, California, Us

Dekalb, Illinois, Us