Kevin Whitlock Email & Phone Number

Union City, California, US

Union City, California, US

Union City, California, US

Union City, California, US

• Managed relationships with all past, present, and future clients, venues, and vendors within the events industry as the company’s lead sales person
• Implemented an efficient sales process built from the ground up that ensured consistent product pricing and provided economies of scale to encourage sales growth
• Generated and tracked sales goals and commission structures for a small sales team that were created in alignment with fiscal sustainability targets
• Shaped Salesforce CRM to fulfill the company’s sales and analytical needs and later integrated DocuSign to ensure a smooth and efficient sales and contracting process
• Supervised a staff of 5-50+ at events, while providing the client with a high level of customer service
• Created and maintained all online advertising campaigns (Google, Yahoo, etc.), as well as social media accounts, including Twitter, Facebook, Yelp, etc.

San Ramon, California, US

• Patrol the City within an assigned area to secure life and property, report suspicious or criminal activity, hazardous conditions and deter crime by providing high visibility
• Respond to emergency calls for service, disturbances, thefts, burglaries, vehicle accidents, domestic disputes, suspicious activities and other incidents to protect public safety and property, resolve problems, diffuse.
• Develop and maintain effective working relationships with the community and members of the department
• Observe, monitor and control routine and unusual traffic situations – stops and warns drivers or issues citations as appropriate and provides direction and traffic control in accident or other congested situations
• Make arrests and serve warrants and subpoenas; takes individuals into custody and transports them for medical clearance and/or booking at a longer-term facility, as required
• Secure crime scenes, interview suspects, victims and witnesses, collect and preserve evidence, and prepare detailed crime reports, documenting all investigative findings

Oakland, California, US

• Responsible for care, custody, and control of inmates at Glenn E. Dyer Jail and Santa Rita Jail
• Coordinated and executed a variety of daily operations for a housing unit of 200+ inmates including nurse and doctor visits, court appearances, classes, visitations, state-mandated recreational time, and meals
• Conducted thorough investigations of incidents and crimes that occurred at the jail, including interviewing witnesses and suspects and gathering and appropriately cataloging all physical evidence
• Compiled detailed reports for incidents that occurred in Detention and Corrections, accurately recounting facts, documenting evidence, and synthesizing pertinent information
• Worked as part of the Classification Unit at Glenn Dyer Jail for approximately two years – conducted interviews to assess new arrestees and determined proper classification and placement within the jail facility
• Employed strong listening skills, provided emotional support, and recommended resources to Deputies experiencing hardship or trauma, as a member of the Peer Support Team

Mountain View, CA, US

• Acted as a liaison between Google Checkout customers/merchants and issuing banks
• Actively fought chargeback cases on behalf of Google Checkout customers
• Upheld strong relationships with merchants and issuing banks
• Respectfully responded to customer service emails within a 24-hour turnaround time
• Assisted coworkers with gathering internal data and creating metrics for PowerPoint presentations

• Supervised a staff of 18 Residential Assistants and worked closely with the Program Director
• Maintained a team-oriented environment by promoting excellent communication and facilitating team-building activities
• Acted as the main judicial officer with students enrolled in the program
• Organized the programming and met budgeting goals for the entire length of the program
• Facilitated a one-week training of the staff and daily staff meetings, along with implementing 1-on-1 staff meetings as necessary
• Created a bond between the staff and the administrators by acting as a liaison between the two

US

Customer service duties.