• Managed relationships with all past, present, and future clients, venues, and vendors within the events industry as the company’s lead sales person• Implemented an efficient sales process built from the ground up that ensured consistent product pricing and provided economies of scale to encourage sales growth• Generated and tracked sales goals and commission structures for a small sales team that were created in alignment with fiscal sustainability targets• Shaped Salesforce CRM to fulfill the company’s sales and analytical needs and later integrated DocuSign to ensure a smooth and efficient sales and contracting process• Supervised a staff of 5-50+ at events, while providing the client with a high level of customer service • Created and maintained all online advertising campaigns (Google, Yahoo, etc.), as well as social media accounts, including Twitter, Facebook, Yelp, etc.• Specialized in brand development/awareness, as well as quality control within the company, ensuring the company’s best interest was always considered• Specializing in brand development/awareness, as well as quality control within the company.• Interviewing and auditioning new/potential staff and maintaining a good working relationship with all current staff.• Ensuring all gaming equipment is working properly and in good condition and completing all repairs as necessary.

• Patrol the City within an assigned area to secure life and property, report suspicious or criminal activity, hazardous conditions and deter crime by providing high visibility• Respond to emergency calls for service, disturbances, thefts, burglaries, vehicle accidents, domestic disputes, suspicious activities and other incidents to protect public safety and property, resolve problems, diffuse situations and enforce laws and ordinances• Develop and maintain effective working relationships with the community and members of the department • Observe, monitor and control routine and unusual traffic situations – stops and warns drivers or issues citations as appropriate and provides direction and traffic control in accident or other congested situations• Make arrests and serve warrants and subpoenas; takes individuals into custody and transports them for medical clearance and/or booking at a longer-term facility, as required• Secure crime scenes, interview suspects, victims and witnesses, collect and preserve evidence, and prepare detailed crime reports, documenting all investigative findings

• Responsible for care, custody, and control of inmates at Glenn E. Dyer Jail and Santa Rita Jail• Coordinated and executed a variety of daily operations for a housing unit of 200+ inmates including nurse and doctor visits, court appearances, classes, visitations, state-mandated recreational time, and meals• Conducted thorough investigations of incidents and crimes that occurred at the jail, including interviewing witnesses and suspects and gathering and appropriately cataloging all physical evidence• Compiled detailed reports for incidents that occurred in Detention and Corrections, accurately recounting facts, documenting evidence, and synthesizing pertinent information• Worked as part of the Classification Unit at Glenn Dyer Jail for approximately two years – conducted interviews to assess new arrestees and determined proper classification and placement within the jail facility• Employed strong listening skills, provided emotional support, and recommended resources to Deputies experiencing hardship or trauma, as a member of the Peer Support Team

• Acted as a liaison between Google Checkout customers/merchants and issuing banks• Actively fought chargeback cases on behalf of Google Checkout customers• Upheld strong relationships with merchants and issuing banks• Respectfully responded to customer service emails within a 24-hour turnaround time• Assisted coworkers with gathering internal data and creating metrics for PowerPoint presentations

• Supervised a staff of 18 Residential Assistants and worked closely with the Program Director• Maintained a team-oriented environment by promoting excellent communication and facilitating team-building activities• Acted as the main judicial officer with students enrolled in the program• Organized the programming and met budgeting goals for the entire length of the program• Facilitated a one-week training of the staff and daily staff meetings, along with implementing 1-on-1 staff meetings as necessary• Created a bond between the staff and the administrators by acting as a liaison between the two

Customer service duties.