Kai Chow Yam is a Account Manager | Sales Operations | Customer Service | 3M | Channel Account Management | Customer Support | Salesforce.com | Sales Order Management | Order Processing | SEA & ANZ at The Boys' Brigade in Singapore. Colleagues describe them as "Kai Chow and I worked together in 3M where I was his sales manager in the Display Materials & Systems Division from July 2017 to September 2022. As an Account Manager handling 6 countries (Australia, New Zealand, Philippines, Thailand, Indonesia & Malaysia), he has always received praises from our partners in these countries for his leadership and support. Not only has he built a good rapport with colleagues and customers over the years, he also often went the extra mile to ensure customers' requests are met to the best of his capabilities. With him managing the accounts, we managed to meet the operating plan for South East Asia in 2020 and that for ANZ in 2021. Under his strong leadership, we are expecting to exceed way above our plan for South East Asia in 2022. I truly enjoyed my time working with Kai Chow and came to know him as a valuable asset to our team. He has great communication skills and is a strong team player who puts other's interest above his, be it in or out of work. As mentioned above, he has been consistent good performer in our Privacy Filters business and he contributed on sustainable sales growth and development of new market and global end customers with excellent skill and technique of problem solving and key account management as well. And also I want to emphasize that he is highly motivated and qualified professional and he has very positive mindset and business manner can make customer happy to keep strong relationship. He has been a key contact for me for above countries and have been managing his role very well with a great business attitude and customer intimacy. So I would have no hesitation in recommending Kai Chow to any potential businesses seeking new talent. Please feel free to contact me at jkimg@mmm.com should you need further information. Thank you!"
The Boys' Brigade In Singapore
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Senior Manager (Programmes)The Boys' Brigade In Singapore Aug 2023 - Present
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Account Manager3M Aug 2021 - Sep 2022Singapore• Managed channel partners in S.E.A & expansion to ANZ region in 2021. • Key liaison with global end customers via IT resellers to meet quarterly demands.• Ensured customer’s demands are met by working with local & global supply chain on demand forecast.• Extended sales expertise support to ensure resellers has maximized the value proposition of 3M Privacy Filters for all opportunities. • Collaboration with regional account managers to ensure consistency in pricing for global opportunities.• Partnered with Digital Operations team on replication of the website in respective countries. -
Assistant Account Manager3M May 2020 - Jul 2021Singapore, Singapore• Managed channel partners in S.E.A• Key liaison with global end customers via IT resellers to meet quarterly demands.• Ensured customer’s demands are met by working with local & global supply chain on demand forecast.• Extended sales expertise support to ensure resellers has maximized the value proposition of 3M Privacy Filters for all opportunities. • Collaboration with regional account managers to ensure consistency in pricing for global opportunities.• Partnered with Digital Operations team on replication of the website in respective countries. -
Sales Support Specialist3M Jul 2017 - Apr 2020Singapore• Assisted S.E.A Business Development Manager in managing the accounts in S.E.A.• Responsible for annual price page and ensuring profitability of products• Extended product expertise support to ensure resellers has maximized the value proposition of 3M Privacy Filters. -
Customer Service Specialist3M Sep 2004 - Apr 2020SingaporePre & Post Sales Regional Customer Support (APAC) • Customer Service support for more than 20 accounts across APAC• Prepared quotes for customers via Salesforce within 3 working days.• Processed & acknowledged customers' request within 2 working days.• Provided weekly backlog report to customers.• Generated invoices for customers within 2 days of shipment of goods.• Worked with supply chain on customers’ demands -
Marketing Support Specialist3M Jun 2016 - Jun 2017Singapore• Worked and provided quotations for channel partners • Coordinated with Customer Service to ensure prices are correct in system and orders are processed within 3 working days.• Worked on annual price page and ensuring profitability of products
Kai Chow Yam Education Details
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2Nd Class (Lower)
Frequently Asked Questions about Kai Chow Yam
What company does Kai Chow Yam work for?
Kai Chow Yam works for The Boys' Brigade In Singapore
What is Kai Chow Yam's role at the current company?
Kai Chow Yam's current role is Account Manager | Sales Operations | Customer Service | 3M | Channel Account Management | Customer Support | Salesforce.com | Sales Order Management | Order Processing | SEA & ANZ.
What schools did Kai Chow Yam attend?
Kai Chow Yam attended Singapore University Of Social Sciences (Suss).
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