Kris Czerwan work email
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Kris Czerwan personal email
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Kris Czerwan phone numbers
Kris Czerwan is a at Tapjoy at Tapjoy. He possess expertise in e commerce, css, html, email marketing, wordpress and 25 more skills. Colleagues describe him as "Kris is exceptional at what he does. I was privileged to hire Chris into the customer success team and watch preform beyond the role requirements. He took over a lot of projects for CS and delivered them in a professional manner. Due to this he was given the added role of doing Data Analysis for the team, which lead to vast improvements and product enhancements tat lead to customer satisfaction", "Kris is a stand-out employee with a clear focus on what is best for the organization. His analytical and time management abilities have propelled his career, and rightfully so. He is eager to learn, approaches problems with a long-term solution mindset, and is rarely off course. I've had the privilege of watching Kris progress at Tapjoy, and look forward to his continued success as a direct result of his hard work and efforts.", and "Kris was incredibly reliable and always ensured the customer was taken care of - going above and beyond to expand his personal technical knowledge so that he could be more helpful. If you asked him to do something once, you never had to worry about whether or not it would get done."
Tapjoy
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Customer Service ManagerTapjoy Feb 2016 - Present
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Operations ManagerTapjoy Jan 2015 - Feb 2016
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Cs Data AnalystTapjoy Dec 2013 - Jan 2015• Departmental reporting and data analysis to determine productivity, adherence to established SLAs and group goals, and data backup for cross-functional initiatives.• Responsible for the determination and establishment of proper trend analysis for Tapjoy Customer Service in order to track problems, identify new issues, and drive changes in order to better the overall customer experience.• Accomplished analysis of over 1 million support requests to determine trends in the creation of support requests by consumers, and timelines in which it was done to solidify product change requests.• Significant contributor to the onboarding of new BPO/Back Office contractor, including document preparation, process and procedure outlining, and reporting to ensure that the training of a new Tier I/Tier II team.
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Customer Service RepresentativeTapjoy Oct 2012 - Dec 2013• Tier III service and support representative, primarily focused on supporting an offshore Tier I/Tier II team.• Responsible for escalation of customer inquires to outside/3rd party organizations in order to resolve customer-reported issues.• Additional projects included the design of company Intranet UI templates, collaboration with other departments in order to achieve a unified look and feel across all Internet pages, and implementation support for design elements. Customer Service reporting and trend analysis.• Cross-functional collaboration to drive service volume down, while focusing on continued increase in overall product functionality and reliability.
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Global Customer Support | Level 1Citrix Online Nov 2008 - Oct 2012Fort Lauderdale, Fl, Us• Empowered to deliver a world-class support experience to users of GoToMyPC, GoToMeeting, and GoToWebinar.• Responded to inbound customer phone calls, properly documented each interaction, and resolved customer product, technical or billing inquiries.• Responded to inbound customer emails in a timely fashion, with a focus on first-interaction resolution.• Product specialist for GoToMeeting/GoToWebinar services for internal service-based initiative. -
Graphic DesignerHarbor Freight Tools Mar 2006 - May 2008Calabasas, Ca, Us• Responsible for the design and development of newspaper advertisements, in-store signage, bulk mailing advertisements, and e-mail campaigns.• Supervision of one staff artist.• Focused on meeting deadlines for production and printing.• Training new hires for production/catalog development.• Creation and delivery of all materials required for executive staff meetings.
Kris Czerwan Skills
Kris Czerwan Education Details
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Anthem College OnlineGraphic Design
Frequently Asked Questions about Kris Czerwan
What company does Kris Czerwan work for?
Kris Czerwan works for Tapjoy
What is Kris Czerwan's role at the current company?
Kris Czerwan's current role is at Tapjoy.
What is Kris Czerwan's email address?
Kris Czerwan's email address is kc****@****aol.com
What is Kris Czerwan's direct phone number?
Kris Czerwan's direct phone number is +141548*****
What schools did Kris Czerwan attend?
Kris Czerwan attended Anthem College Online.
What are some of Kris Czerwan's interests?
Kris Czerwan has interest in Children, Electronics, Science And Technology, Human Rights, Arts And Culture.
What skills is Kris Czerwan known for?
Kris Czerwan has skills like E Commerce, Css, Html, Email Marketing, Wordpress, Customer Service, Php, Graphic Design, Adobe Creative Suite, Dreamweaver, Advertising, User Experience.
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