Customer Service Manager
Current
Tapjoy
Feb 2016 - Present
AeroLeads people directory · profile
Kris Czerwan Email & Phone Number
at Tapjoy
at
Tapjoy
1 work email found
@comcast.net
11 phones found area 415, 805, 818, 480, and 650
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Tapjoy
Role
at Tapjoy
Location
San Francisco Bay Area, United States, United States
Who is Kris Czerwan? Overview
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Quick answer
Kris Czerwan is listed as at Tapjoy at Tapjoy, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at comcast.net, phone signal with area code 415, 805, 818, 480, 650, and a matched LinkedIn profile for Kris Czerwan.
Kris Czerwan previously worked as Customer Service Manager at Tapjoy and Operations Manager at Tapjoy. Kris Czerwan holds Associates, Graphic Design from Anthem College Online.
Company email context
Email format at Tapjoy
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{first_initial}{last}@comcast.net
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AeroLeads found 1 current-domain work email signal for Kris Czerwan. Compare company email patterns before reaching out.
Profile bio
About Kris Czerwan
Kris Czerwan is a at Tapjoy at Tapjoy. He possess expertise in e commerce, css, html, email marketing, wordpress and 25 more skills. Colleagues describe him as "Kris is exceptional at what he does. I was privileged to hire Chris into the customer success team and watch preform beyond the role requirements. He took over a lot of projects for CS and delivered them in a professional manner. Due to this he was given the added role of doing Data Analysis for the team, which lead to vast improvements and product enhancements tat lead to customer satisfaction", "Kris is a stand-out employee with a clear focus on what is best for the organization. His analytical and time management abilities have propelled his career, and rightfully so. He is eager to learn, approaches problems with a long-term solution mindset, and is rarely off course. I've had the privilege of watching Kris progress at Tapjoy, and look forward to his continued success as a direct result of his hard work and efforts.", and "Kris was incredibly reliable and always ensured the customer was taken care of - going above and beyond to expand his personal technical knowledge so that he could be more helpful. If you asked him to do something once, you never had to worry about whether or not it would get done."
Listed skills include E Commerce, Css, Html, Email Marketing, and 26 others.
Current workplace
Kris Czerwan's current company
Company context helps verify the profile and gives searchers a useful next step.
Tapjoy
6 roles
Kris Czerwan work experience
A career timeline built from the work history available for this profile.
Operations Manager
Tapjoy
Jan 2015 - Feb 2016
Cs Data Analyst
Tapjoy
- Departmental reporting and data analysis to determine productivity, adherence to established SLAs and group goals, and data backup for cross-functional initiatives.
- Responsible for the determination and establishment of proper trend analysis for Tapjoy Customer Service in order to track problems, identify new issues, and drive changes in order to better the overall customer.
- Accomplished analysis of over 1 million support requests to determine trends in the creation of support requests by consumers, and timelines in which it was done to solidify product change requests.
- Significant contributor to the onboarding of new BPO/Back Office contractor, including document preparation, process and procedure outlining, and reporting to ensure that the training of a new Tier I/Tier II team.
Dec 2013 - Jan 2015
Customer Service Representative
Tapjoy
- Tier III service and support representative, primarily focused on supporting an offshore Tier I/Tier II team.
- Responsible for escalation of customer inquires to outside/3rd party organizations in order to resolve customer-reported issues.
- Additional projects included the design of company Intranet UI templates, collaboration with other departments in order to achieve a unified look and feel across all Internet pages, and implementation support for.
- Cross-functional collaboration to drive service volume down, while focusing on continued increase in overall product functionality and reliability.
Oct 2012 - Dec 2013
Global Customer Support | Level 1
- Empowered to deliver a world-class support experience to users of GoToMyPC, GoToMeeting, and GoToWebinar.
- Responded to inbound customer phone calls, properly documented each interaction, and resolved customer product, technical or billing inquiries.
- Responded to inbound customer emails in a timely fashion, with a focus on first-interaction resolution.
- Product specialist for GoToMeeting/GoToWebinar services for internal service-based initiative.
Nov 2008 - Oct 2012
Graphic Designer
- Responsible for the design and development of newspaper advertisements, in-store signage, bulk mailing advertisements, and e-mail campaigns.
- Supervision of one staff artist.
- Focused on meeting deadlines for production and printing.
- Training new hires for production/catalog development.
- Creation and delivery of all materials required for executive staff meetings.
Mar 2006 - May 2008
1 education record
Kris Czerwan education
-
Anthem College Online
FAQ
Frequently asked questions about Kris Czerwan
Quick answers generated from the profile data available on this page.
What company does Kris Czerwan work for?
Kris Czerwan works for Tapjoy.
What is Kris Czerwan's role at Tapjoy?
Kris Czerwan is listed as at Tapjoy at Tapjoy.
What is Kris Czerwan's email address?
AeroLeads has found 1 work email signal at @comcast.net for Kris Czerwan at Tapjoy.
What is Kris Czerwan's phone number?
AeroLeads has found 11 phone signal(s) with area code 415, 805, 818, 480, 650 for Kris Czerwan at Tapjoy.
Where is Kris Czerwan based?
Kris Czerwan is based in San Francisco Bay Area, United States, United States while working with Tapjoy.
What companies has Kris Czerwan worked for?
Kris Czerwan has worked for Tapjoy, Citrix Online, and Harbor Freight Tools.
How can I contact Kris Czerwan?
You can use AeroLeads to view verified contact signals for Kris Czerwan at Tapjoy, including work email, phone, and LinkedIn data when available.
What schools did Kris Czerwan attend?
Kris Czerwan holds Associates, Graphic Design from Anthem College Online.
What skills is Kris Czerwan known for?
Kris Czerwan is listed with skills including E Commerce, Css, Html, Email Marketing, Wordpress, Customer Service, Php, and Graphic Design.
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