Kuldeep Nehra Email & Phone Number

As a Key Accounts and Customer Operations Manager at a new-age SaaS startup, I bring a proven track record of success in developing key customer accounts and securing new business opportunities in a fiercely competitive market. With over 5 years of experience driving growth and creating impact, I am passionate about navigating the intersection of business growth strategies and client satisfaction.My key strength includes-Strategic Account Development: Managed all active customer accounts available with the organization, orchestrating activities such as renewal, retention, referral, and upsell, resulting in a remarkable 40% increase in recurring receivables.Project Leadership: Oversaw the onboarding of new accounts and successfully implemented 20+ projects in a year. Collaborated with key stakeholders both internally and externally to shape organizational policies on HR and payroll, contributing to the digital transformation of partner businesses.Customer Success Advocate: Led efforts to elevate Net Promoter Score (NPS) and formulated comprehensive customer success policies. Pioneered the implementation of platforms for cross-team collaboration, enhancing overall efficiency in customer operations.End-to-End Operations: Took holistic responsibility for payments & invoicing, stakeholder training, customizations & delivery. Contributed significantly to product development through market research insights and logical contributions to development processes.Team Leadership: Have extensive experience managing mid-sized teams in sales, customer success, content, and marketing.Product Training: Led the complete product training initiatives of the organization, and coached customers and internal teams to maximize the platform adoption.Current Endeavor:I am currently seeking new opportunities in Key Accounts or similar customer-facing roles where my expertise in strategic account management, business development, project leadership, and customer success can continue to drive positive outcomes.Let's Connect:Always enthusiastic about connecting with professionals who share a passion for innovation, client satisfaction, and driving organizational growth. I can be reached at kdnehra8@gmail.com.

Listed skills include Sales And Marketing, Business Development, Marketing, Bdm, and 1 others.

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  Galgotias University

  Mechanical Engineering