Kathryn Dancer Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Curates personalized luxury experiences for all guestsRecognized by leaders for being a quick learner with a warm and positive attitude.Q1 2023 Five-Star Winner

Provides accurate directions and information to guests during arrival, bag check, ticket scanning, and stadium navigation.Empathizes with guests when unforeseen outcomes occur including medical attention, missing persons, and signs of impairment.Recognized by captains and supervisors for having initiative to engage guests and resolve issues.

San Francisco, California, Us

Organized outbound communication to 800 partners in 18 countries and nine languages.Captured and measured Net Promoter Score (NPS) feedback from partners quarterly to evaluate business strengths and opportunity areas.Collaborated with Product, Regional Operations Leaders, and Customer Experience to align processes with policies and improve B2B/B2C experiences.

San Francisco, California, Us

Measured and monitored merchant fulfilment performance to facilitate a seamless customer experience. Key achievement: Increased order success 35x in one year. Maintained open, accurate, and timely B2B and B2C communication.Developed and implemented strategic initiatives to scale fulfillment operations through SLA management, process excellence, and technology enhancements.Partnered with cross-functional members in Customer Experience, Operations, and Account Management teams to future proof any issues.

San Francisco, California, Us

Reviewed daily global transactions to assess quality assurance, compliance, and risk.Managed free flow of information between B2B and B2C purchase orders. Communicated feedback from customers to managers and directors to improve internal processes and retention. Assisted in building the world's largest wine marketplace by providing great wine to wine drinkers and collectors.

London, Gb

Presented weekly training webinars for new merchandisers focusing on how to utilize their online office and better service their clients.Trained and onboarded new merchandisers to familiarize them with the marketing materials and online presence they need to promote their business.Advised and supported new merchandisers to deliver excellent service to their clients.

London, Gb

Hosted business meetings with clients through engaged social selling.Organized special events to sell merchandise among salons and vendors.Achieved Fast Start incentive to sell $1000 worth of merchandise within first 60 days.

London, Gb

Resolved and reported unforeseen technical outcomes, related to orders, products, and the website to our product and development team to enhance the shopping experience.Fostered a free flow of information between clients during a difficult business transaction via phone and email as a service to our merchandisers who would have otherwise lost a sale or customer.Assisted in training new team members on manual processes and provided efficient answers to difficult inquires.

Led a team of 30 to promote Levi’s Stadium’s technology to 68,000 guests. Interviewed, hired and trained team members how to react and resolve any questions about Levi’s Stadium’s mobile app for high-press events including sporting events, concerts and SuperBowl50.Corresponded with appropriate stadium officers to resolve escalated situations in the stadium.

Managed and maintained an online and retail storefront by categorizing inventory and replenishing stock.Rectified any customer issues or concerns regarding orders and products over the phone, online or in store.Generated monthly reports on returns, damages, and fulfillment based on customer feedback and inquiries.

Handled logistics of orders for students attending San Jose State University. Resolved any concerns or questions regarding orders.

Master'S Degree, Organizational Leadership

Bachelor Of Science (Bs), Public Relations