Kim D. Email & Phone Number

Cedar Rapids, Ia, Us

Cedar Rapids, Iowa Area

Greater Denver Area

Project manager in purchasing for Bray Whaler International. • Interaction with clients, vendors, general contractors, interior designers, logistics companies and other stakeholders as a purchasing agent.• Manage planning, procurement and installation of Furniture, Fixtures, and Equipment (FF&E) and Operating Supplies and Equipment (OS&E) for hotels, restaurants, conference centers, apartment complexes and other commercial properties. • Manage owner budgets and schedules. Provide expediting reports, budget reports and other deliverables to clients and other stakeholders. • Pursue cost savings as directed, while maintaining design intent. • Vendor management to ensure quality products are procured and delivered based on purchase orders issued.

Cedar Rapids, Iowa Area

NASD Series 6 licensed Registered Representative. Responsible for day-to-day interactions with retirement plan participants for all segments handled by the Diversified Investment Advisors Customer Contact Center. Duties include the following:Responsibilities Included:• Assisted participants with plan enrollment.• Researched and responded to participant inquiries and complaints concerning their plans.• Executed fund transfers, withdrawals, loans, allocation, and deferral changes.• Provided participants with product information. • Educated participants on how to access and utilize their account features, • Provided investment counseling to participants as they plan for retirement. • Identified asset retention and asset gathering opportunities.

Cedar Rapids, Iowa Area

Execution of new products, new pricing, and new promotions into the marketplace via a closed loop end to end process. This involved the management of projects and launching such initiatives into the Verizon service channels. Responsibilities Included:• Identified, validated and prioritized new projects.• Aligned stakeholder/Value Chain components.• Monitored Channel Value Chain progress.• Integrated & coordinated projects within & across departments & organizations.• Conducted post-mortem reviews on projects.• Facilitated weekly communication forums.• Provided feedback and input on channel communication calls.• Drove process improvements for initiatives requiring channel execution. • Prioritized training initiatives required for channel execution.

Cedar Rapids, Iowa Area

Staff Specialist III / Support LiaisonExternal Agency Relations and Executive EscalationsVerizon / MCI Network Services, Inc.Cedar Rapids, Iowa Responsibilities included but were not limited to:Support Functions• Provided departmental procedural training.• Contact for management and Executive escalations.Manual Order Contact• Wrote local orders using incumbent local exchange carrier provided systems to facilitate complaint resolution. • Identified and resolved issues involving automated systems and non-compliance with incumbent local exchange carrier business rules.• Trained department specialists on systems and ordering processes.Regulatory Compliance• Investigated and resolved federal and state regulatory complaints.• Served as liaison between state commissions and internal business segments to resolve customer complaints and address regulatory concerns.

Cedar Rapids, Iowa Area

Customer Service Representative, Escalations Gate, and Credit Analysis ContactMCI Network Services, Inc.Cedar Rapids, IowaCustomer Service• Resolved customer inquiries received from, Small Business, and Consumer residential channels as a customer service representative, and later in my tenure as an escalation gated representative. • Resolved customer inquires of a financial nature received from Consumer residential channels.• Performed reviews of any credit requests over certain dollar amounts to determine validity of the request. Credit would be issued as warranted. Conducted credit audits within the call center.

Business Management, Marketing, Economics, Accounting, General Business Studies

Activities and Societies: Phi Theta Kappa International Honor Society, Dean's List

Education record