Kendra Davidson-Banks Email & Phone Number

United States

Support Meta's People Operations team by creating process documentation, presentations, wiki sites, and media graphicsConduct and participate in regular team sync meetingsUtilize Wiki Markdown language to create internal webpages Manage and update team tasks to assist in tracking team metricsProofread and edit process documentationManage and oversee projects for People Operations Technical Writer team at MetaRecruit and onboard new team membersCreate and implement internal training materialsFacilitate team building efforts

Douglasville, Georgia, United States

Coordinate technical projects through the Software Development Cycle (SDLC) processFacilitate all agile planning, execution, and reporting across multiple projectsRun engineering meetingsCoordinate software releasesDevelop and maintain project schedules, and resource allocations, knowing how to adapt to technological uncertainties, multiple dependencies, and changing requirementsEvaluate SDLC processes and performance metrics to identify areas for improvement

Austin, Texas, United States

• Integrate property manager accounts with 3rd-party software• Acting as lead point of contact for five different software partners• Provide training to software partners around new APIs and help implement processes to drive API adoption, resulting in a 95% adoption rate• Compile and present metrics at QBRs for our software partners• Train team members on how to present at QBRs• Manage integration documentation for internal wiki page • Localize internal messaging to target our EU, US, Canadian, and APAC teams• Assist in drafting internal and external templates around our integrated product to be distributed globally• Manage an average of 25 projects simultaneously while adhering to tight deadlines, resulting in meeting my team’s YoY OKR of over 1 M net bookings • Create email templates that engage our suppliers, increasing client response rate by 19%• Research ways to improve processes to encourage cohesion between the Global Implementation, Marketing, Sales, and Business Development teams in the US, Europe, Canada, and Australia • Distributing surveys and creating a feedback loop for employees and clients to measure intranet usefulness and engagement• Utilizing my familiarity with XML data to troubleshoot software feed errors• Responsible for early adaptation and training administration for new software validation tools• Serving as a SME on Salesforce reporting, Wiki maintenance, and software testing• Conduct A/B tests and analysis to improve internal processes and API adaption

Austin, Texas Area

• Integrated property manager accounts with 3rd-party software• Manage content for internal wiki page • Localize internal messaging to target our EU, US, Canadian, and APAC teams• Assist in drafting internal and external templates around our integrated product to be distributed globally• Manage an average of 25 projects simultaneously while adhering to tight deadlines, resulting in meeting my team’s YoY OKR of over 1 M net bookings • Create email templates that engage our suppliers, increasing client response rate by 19%• Research ways to improve processes to encourage cohesion between the Global Implementation, Marketing, Sales, and Business Development teams in the US, Europe, Canada, and Australia • Distributing surveys and creating a feedback loop for employees and clients to measure intranet usefulness and engagement• Utilizing PMX to integrate platform accounts with external software • Troubleshooting software feeds, using XML data• Responsible for early adaptation and training administration for new software validation tools• Serving as a SME on Salesforce reporting, Wiki maintenance, and software testing• Conduct A/B tests and analysis to improve internal processes

Austin, Texas Area

• Responsible for extracting customer feedback from a variety of sources to help build the monthly Voice of the Partner readouts - including onsite/in-product feedback, app store reviews and customer events and focus groups.• Allocate the customer insights into pre-defined categories, with a view to summarizing this information each month to make observations on key pain points and opportunities in the Partner Journey.• Support product teams by deep diving into specific pain points to give a holistic view of the Partner problem.• Work with the Customer Insights, Customer Experience, and Partner Success teams to build out this view and present back into the product management team.• Provide sales enablement support to the Partner Success organization making sure questions are answered quickly and knowledge gaps are filled.• Utilizing different apps to extract and compile data into reports to determine partner sentiment around product changes/releases

Round Rock

• Building and testing a user-friendly website• Testing website functionality across different browsers• Setting up contact functionalities for website users• Troubleshooting website errors and issues• Updating website content • Utilizing SEO best practices• Monitoring engagement and traffic

Austin, Texas Area

• Manage content for internal wiki page • Localize internal messaging to target our EU, US and APAC teams• Assist in drafting internal and external templates around our integrated product to be distributed globally• Conduct A/B tests targeted at our Australian customer base with the goal of increasing survey response rates by 10%• Manage an average of 25 projects simultaneously while adhering to tight deadlines, resulting in meeting my team’s YoY OKR of over 1 M net bookings • Create email templates that engage our suppliers, increasing client response rate by 19%• Research ways to improve processes to encourage cohesion between the Global Implementation, Marketing, Sales, and Business Development teams in the US, Europe, and Australia • Gather and distribute information on product news and updates, resulting in a 10% increase in product knowledge• Distributing surveys and creating a feedback loop for employees and clients to measure intranet usefulness and engagement• Working with 3rd-party software companies to prepare property manager accounts for software activation

Austin, Texas Area

• Regularly updating internal website articles• Researching market trends and analytics• Drafting and editing listing content for customers, based on SEO best practices• Helped execute the campaign to increase customer use of our merchant service• Creating and optimizing ad content to manipulate placement on the site• Reporting ad metrics to customers• Consulting with large account affiliates to identify areas of improvement in their listing performance• Coaching customers on optimizing ROI • Creating and giving sales training presentations• Working with Product Marketing team to design visual layouts for digital documentation using Adobe Photoshop• Creating instructional videos and corresponding text for site users• Drafting templates for email distribution and remarketing efforts• Drafting B2B correspondence to our 3rd party partner and acting as liaison on behalf of clients• Working cross-departmentally with Sales Operations to create internal and external site messaging about product changes and internal procedures • Utilizing Salesforce and internal User Management Software to execute remarketing efforts• Scheduling and leading Onboarding team meetings

Austin

• Providing technical support to customers• Responding to internal and external inquiries • Drafting and distributing technical documentation to customers via email• Using Salesforce to track customer interaction and metrics• Providing feedback to management on internal articles• Reporting and tracking site errors using JIRA tracking system• Providing hands-on training for incoming employees

Austin, Texas Area

• Designed graphics for training and company event flyers• Drafted internal communications for upcoming training classes and events• Recorded, catalogued, and edited training videos• Updated internal procedures• Created and distributed web and written materials for employee training• Managed training calendar and scheduling• Administered online training courses

Austin, Tx

• Collaborated with executives on drafting job requisitions• Updated content on recruiting websites regularly using HTML• Sourcing candidates across social media platforms• Used MS Excel to update reports detailing recruiting metrics• Maintaining and upgrading company social media websites• Set up for recruiting events at college career fairs• Created digital marketing/recruiting materials for recruiting events and tradeshows using Adobe Photoshop• Fostered partnerships with other entities to increase circulation of recruiting ads optimize recruiting efforts

New Braunfels, Texas

• Responsible for caring for foster children and teen mothers• Responsible for keeping daily record of infant and teen care methods• Creating informational letters and documents using Microsoft Word• Responsible for teaching living skills to pregnant and parenting teens• Responsible for attending charity events to maintain the image of the organization• Often attended community events and gatherings as representative of the organization• Maintains the medical and physical health of residents by administering daily medications

Utley, Texas

· Responsible for answering multi-lined telephones· Responsible for greeting and assisting visitors· Responsible for answering any inquiries regarding the company· Used social media networks and multiple search engines to researched data for spreadsheets/databases concerning media campaigns and contacts to advertising/marketing agencies· Researching and compiling information to create Wiki pages for the company and its owner· Updating spreadsheets/databases concerning media campaigns and contacts to advertising/marketing agencies using Microsoft Excel· Created promotional materials for studio’s social media pages and official website· Creating and editing documents using Microsoft Word· Creating digital images and presentations using Microsoft PowerPoint and Adobe Photoshop· Gathering contacts that may be beneficial to the company· Conducting tours of the facilities which entailed explaining the purposes and functions of broadcasting equipment· Assisting on-set with films· Running errands for office employees· Interviewing talent as a representative of the company at local events· Preparing advertising and public relation strategies for the promotion of the company at local events and festivals· Taking inventory of office supplies· Filing, Faxing, and other general office duties

· Responsible for generating new and intriguing story ideas· Conducted and recorded interviews with local citizens· Responsible for keeping track of city events and policy decisions· Attended promotional events on behalf of the station· Used Microsoft Word to write and edited long-form scripts to be read on air· Used various computer software to edit and record scripts· Responsible for delivery of weekly newscasts on air· Responsible for minor maintenance of studio equipment· Responsible for hosting on-air music segments twice a week· Responsible managing station’s play list· Answered calls and listener requests· Providing photos for station’s social media outlets and official website· Responsible for reading PSA announcements· Responsible for providing hourly weather updates for listeners· Created and maintained an entertaining and comedic on-air personality suitable for a diverse audience

•Transported students on recreational trips •Planned and executed recreational events for students•Wrote and edited reports and weekly newsletters using Microsoft Word•Responsible for ensuring all students’ safety while in recreational buildings•Dance coach responsible for choreographing and teaching routines•Assistant basketball coach responsible for conducting practices and transporting players to tournaments•Handled funds delegated for recreational trips •Responsible for transporting students on recreational trips•Answered phones•Responsible for setting up media equipment for musical and cinema use•Gave weekly presentations at staff meetings

Master Of Fine Arts - Mfa, Narrative Writing

Bachelor Of Arts (B.A.), Mass Communication/Media Studies