Kevin Davis Email & Phone Number

Pewaukee, Wi, Us

Wauwatosa, Wisconsin, United States

Greater Milwaukee Area

Outlined traditional and social media marketing approach, mapped website strategy, and developed prototype site for family-owned business. Developed prospect spreadsheet after researching SIC codes related to business offering.

Waukesha, Wisconsin

Exceeded performance expectations and rapidly advance to highest level advocacy; acted as escalation point for level I and II advocates. Achieved 90+% performance rating and 85% call-answer rate. ■ Handled incoming, after-hours calls for 3 diverse clients. Mastered complex call-center software and navigated appropriate response, based on caller and client affiliation. Provided broad spectrum assistance from scheduling and order assistance to general customer inquiries – part of a 10-person team. ■ Built crisis response in collaboration with center manager. Crafted script and created handling procedures for emerging client issue. Managed triple call volume during critical period. ■ Emerged as go-to peer for information and clarification. Supported new hire-training and collaborated with manager regarding service level and process improvements. Requested by frequent callers based on knowledge and expedient response.

Milwaukee, Wisconsin

Increased Facebook views from 130 to more than 600, weekly, organically, during 4-month internship for area non-profit. Contributed to ongoing management and support of webinar presentations, social media content, and audience engagement. Developed weekly emails and calls-to-action regarding organization activities. Increased workshop interest and attendance. ■ Drove increased engagement in tightly niched community. Generated timely and relevant content and increased social media interactions. Examined analytics and continually adapted strategies. ■ Established webinar content management and invitation processes. Documented procedures and trained staff. Hailed by manager as “instrumental” in operational improvement and project success.

Grafton, Wi

Created core email, highlighted membership benefits, and personalized messages for individual recipients as part of community outreach and membership drive effort; working remotely.

Waukesha, Wisconsin

Generated buzz and steadily increased contributions and community engagement during 3-month internship. Helped promote 6 shows and created content for blog posts, Twitter, Facebook, and website updates. Produced 4 blog posts per week. Trusted, as only intern with master calendar access.■ Conceptualized and launched promotional alliance plan. Identified complementary and like-minded neighborhood businesses, started conversation, and encouraged 5 area businesses toward pursue promotional arrangements.

Various Locations

Developed solid customer service skills and expanding business acumen through employment and internship roles, beginning in high school and carrying through associate degree studies. ➤ INTERN MINUTEMAN PRESS, WAUKESHA, WI 2012 (3 months)Updated content, eliminated redundancies, and reinvigorated customer communication with corrected customer database. Reviewed, purged, and merged content.➤ INTERN, WAUKESHA COUNTY BUSINESS ALLIANCE, WAUKESHA, WI 2011 (2 months)Improved potential email open rate. Researched and corrected bounced emails; adhered to CAN-SPAM act requirements. Provided first point of contact for callers and visitors. Recognized in company newsletter for contributions, attitude, and performance while interning. ➤ SALES ASSISTANT, PEWAUKEE MATTRESS & SUPPLY CORPORATION, PEWAUKEE, WI 2006-2011(Concurrent with high school and college enrollment)Launched and maintained company Facebook page and collaborated with third-party website developer in revamping existing website. Provided content and ensured current information. Provided primary contact for technical issues, initial point of contact for callers and clientele, and social media responses and engagement.

Associate'S Degree, Marketing

Activities and Societies: WCTC DECA Business ClubCollegiate DECA

High School Diploma