Kimberly Dawson Email & Phone Number

Oshkosh, Wisconsin

Neenah, Wi

- Handle unusual, sensitive, and urgent consumer contacts on behalf of Global Corporate Headquarters - Interact daily with key Alta Resources client - Identify appropriate handling and/or resolution to diffuse escalated situations- Consider and resolve high value settlement claims with use of negotiation skills - Satisfy and maintain consumer satisfaction while protecting client’s interest - Provide frontline support for Australia/New Zealand phone representatives o Run AHT daily, call quality monitoring, review stats and coach reps to them - Assist team leader in additional projects

- Delivered exceptional customer service to foreign and domestic consumers through written and verbal means while maintaining quality and satisfaction - Adapted quickly to new products, processes and troubleshoot independently - Managed time and work to ensure efficiency and accuracy of data entry - Provided sales support

Green Bay, Wisconsin

- Carefully imputed historical data into electronic database - Provided administrative support - Supervised student employees and payroll

Green Bay, Wisconsin Area

- Managed the allocation of the $6.1 million Segregated Fee budget, 9 board members and an administrative assistant - Held weekly meetings to hear contingency requests and discuss budgets - Conducted all SUFAC business within the Student Government Constitution, Bylaws, State Law F50, and Parliamentary Procedures

- Provide convenient, clear access to library materials to library patrons - Ensure that library equipment is functional and available to library patrons - Ensure library projects are completed in a timely manner- Ensure that everyone is staying on task and assignments are completed in a timely manner

- Modeled character and good behavior for campers including teamwork, listening, initiative, and sportsmanship- Motivated campers to develop new skills; supported campers in their efforts to try new activities and resolve conflicts- Accepted 24-hour responsibility for managing daily activities of diverse group of up to ten girls in one group - Supervised personal interaction and skills development - Assisted group leaders with scheduling