Kimberly Dawson

Kimberly Dawson Email and Phone Number

Customer Service Representative @ 4imprint
oshkosh, wisconsin, united states
Kimberly Dawson's Location
Oshkosh, Wisconsin, United States, United States
Kimberly Dawson's Contact Details

Kimberly Dawson work email

Kimberly Dawson personal email

n/a
About Kimberly Dawson

Experienced Senior Consumer Representative with a demonstrated history of working in the outsourcing & inbound sales industries. Skilled in communication through verbal and written means, Microsoft Office, and handling sensitive and urgent contacts. Strong support professional with a Bachelor of Science (B.S.) focused in Public Administration from University of Wisconsin-Green Bay.

Kimberly Dawson's Current Company Details
4imprint

4Imprint

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Customer Service Representative
oshkosh, wisconsin, united states
Website:
4imprint.com
Employees:
374
Kimberly Dawson Work Experience Details
  • 4Imprint
    Customer Service Representative
    4Imprint Jun 2018 - Present
    Oshkosh, Wisconsin
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  • Alta Resources
    Senior Consumer Representative
    Alta Resources Oct 2015 - May 2018
    Neenah, Wi
    - Handle unusual, sensitive, and urgent consumer contacts on behalf of Global Corporate Headquarters - Interact daily with key Alta Resources client - Identify appropriate handling and/or resolution to diffuse escalated situations- Consider and resolve high value settlement claims with use of negotiation skills - Satisfy and maintain consumer satisfaction while protecting client’s interest - Provide frontline support for Australia/New Zealand phone representatives o Run AHT daily, call quality monitoring, review stats and coach reps to them - Assist team leader in additional projects
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  • Alta Resources
    Customer Service Representative
    Alta Resources Oct 2014 - Oct 2015
    - Delivered exceptional customer service to foreign and domestic consumers through written and verbal means while maintaining quality and satisfaction - Adapted quickly to new products, processes and troubleshoot independently - Managed time and work to ensure efficiency and accuracy of data entry - Provided sales support
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  • Cofrin Library
    Archives Assistant
    Cofrin Library Feb 2014 - Jun 2014
    Green Bay, Wisconsin
    - Carefully imputed historical data into electronic database - Provided administrative support - Supervised student employees and payroll
  • Student Government
    Chair Of Segregated Fee Allocation Comittee
    Student Government Sep 2011 - Dec 2013
    Green Bay, Wisconsin Area
    - Managed the allocation of the $6.1 million Segregated Fee budget, 9 board members and an administrative assistant - Held weekly meetings to hear contingency requests and discuss budgets - Conducted all SUFAC business within the Student Government Constitution, Bylaws, State Law F50, and Parliamentary Procedures
  • Cofrin Library
    Student Reference Assistant
    Cofrin Library Sep 2009 - Dec 2013
    - Provide convenient, clear access to library materials to library patrons - Ensure that library equipment is functional and available to library patrons - Ensure library projects are completed in a timely manner- Ensure that everyone is staying on task and assignments are completed in a timely manner
  • Girl Scouts Of The Northwestern Great Lakes, Inc
    Camp Counselor
    Girl Scouts Of The Northwestern Great Lakes, Inc 2007 - 2011
    - Modeled character and good behavior for campers including teamwork, listening, initiative, and sportsmanship- Motivated campers to develop new skills; supported campers in their efforts to try new activities and resolve conflicts- Accepted 24-hour responsibility for managing daily activities of diverse group of up to ten girls in one group - Supervised personal interaction and skills development - Assisted group leaders with scheduling
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Kimberly Dawson Skills

Leadership Public Policy Microsoft Office Powerpoint Social Media Program Evaluation Customer Service

Kimberly Dawson Education Details

Frequently Asked Questions about Kimberly Dawson

What company does Kimberly Dawson work for?

Kimberly Dawson works for 4imprint

What is Kimberly Dawson's role at the current company?

Kimberly Dawson's current role is Customer Service Representative.

What is Kimberly Dawson's email address?

Kimberly Dawson's email address is kd****@****ces.com

What schools did Kimberly Dawson attend?

Kimberly Dawson attended University Of Wisconsin-Green Bay.

What skills is Kimberly Dawson known for?

Kimberly Dawson has skills like Leadership, Public Policy, Microsoft Office, Powerpoint, Social Media, Program Evaluation, Customer Service.

Who are Kimberly Dawson's colleagues?

Kimberly Dawson's colleagues are Laurie Frees, Susie Tetting, Erica Bunnell, Tristie Ludwig, Missy Dehn-Baldry, Ashley Gallant, Nila Staller.

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