Kathleen Day Hilbert, Mlis Email & Phone Number

United States

- Ensures growth of accounts through close knowledge of the needs of customers- Builds and sustains relationships at higher ed institutions from bookstore managers through provosts- $7+ million dollars in annual revenue-Works cross-functionally with internal and external teams to facilitate enhancements and provide actionable feedback regarding.

Remote

- Facilitated the timing and content of touchpoints to drive optimal adoption and net promoter score- Detected early signals of at-risk renewals and identified top candidates for upselling- Coordinated cross-functional processes that helped meet renewal and upsell targets and deliver oncustomers’ needs- Provided materials and data that helped the Success.

-Delivered engaging small and large group presentations centered on district/school teaching and learning recommendations while modeling instructional best practices.-Coached teachers and instructional personnel on: how to integrate digital solutions into their curriculum, instruction and assessment practices, developing and modifying student.

Remote

• I worked with Tyler's innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support Tyler's financial management.
• Worked with colleagues and managers to implement and proactively manage a superior technology solution for our clients.
• Understood clients' business processes and configure applications based on business needs and accepted best practices.
• Provided implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation was completed and any issues were resolved so.
• Assured client satisfaction and successful implementation.
• Identified and reported software gaps (work closely with our development team and impact future features and functionality of our products)

Remote From Salem, OR

-Developed personal and collaborative relationships with students by maintaining regular contact with the use of multiple communication platforms to provide coaching around academic programs, time management, study skills, and academic technologies, and to keep students connected to online resources.-Collaborated with students to identify barriers, explore.

Remote From Salem, Oregon With Travel Around Oregon And Idaho.

As a Client Services Manager I was able to engage with multiple departments at all levels in the Sales process, both pre-sale and post-sale. It was my main responsibility to act as the client liaison and provide daily support. As the primary point of contact for the client, I was able to provide product training, resolve customer service issues, streamline.

Remote From Salem, Oregon

Handle phone, chat, and ticket requests for tutoring, quiz resets, exemption requests, course and teacher issues, minor technicalissues, and course navigation and set upProvide support and answer training follow-up questions for mentors, administrators, and district instructorsBrainstorm, troubleshoot, and problem solve all while helping clients and.

Remote From Salem, Oregon

• Utilized data-driven decision making in order to engage students and to facility student, staff, and district buy-in.
• Ensured student success through classroom engagement and progress communications with students, parents, and mentors.
• Taught HS and MS social studies on two different platforms, keeping up-to-date on system features and training.
• Helped students, parents, and mentors navigate the platform, offering technical assistance as necessary and referring customers to additional assistance when appropriate.
• Provided additional resources to students to help ensure student success while also prioritizing students’ needs.
• Communicated with mentors, parents, students, and colleagues in order to help students achieve greater success.

Salem, Oregon

Served as head of Technical Services division Coordinated fiscal year rollover process for library and assist other libraries in consortium with processes as neededMaintained library's website and staff IntranetImplemented and evaluated new technology to provide greater support to patron needs Oversaw the documentation of procedures in the Audio-Visual.

Suffolk, VA

• Served as de facto Technology Manager for library system.
• Served as system administrator for Integrated Library System.
• Created SQL queries and Access reports to support best practices for staff.
• Trained staff and public on various library and ILS topics. Created all training and material.
• Administered Local Area Network (LAN).
• Created and implemented ticketing system for staff and patron technology issues. Ensured staff and patron needs were met through further interviewing.

Suffolk, VA

Created original and complex copy cataloging records for a variety of formats Followed national cataloging standards (AACR2R, LCRI, LCSH, US MARC) and local practices Helped to maintain the library database by correcting and reporting errors Maintained Suffolk Public Library System websiteOrganized and provide access to library collections Provided in.

Chesapeake, Virginia

Edited bibliographic records, deleted obsolete records, and imported new records using OCLC Connexion Participated in activities of the college by attending professional development activities Performed any additional processing of library materials such as book covering and repair, repackaging of videocassettes and videodiscs, inserting security strips.

Chesapeake, Virginia

Created lesson plans and assessments, completed timely grading and progress reportingSupported students with regular communication and alternate enrichment activities tailored to student’s needsWorked closely with families and advisory staff to work toward student success Participated extensively in school activities, field trips, and community.

Bachelor Of Arts (B.A.), History, Art History, Education

Master Of Library And Information Science, Mlis

Master'S Degree, Library And Information Science